Reviews for our Macclesfield Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Dad has been very comfortable with the 3 different carers who have come in. I thought there may be some ‘teething problems’ which would be sorted out but no, all is well.
Our mother is 93 tears old and after suffering a fall resulting in a cracked pelvis and broken wrist the visits to our home by the Helping Hands Team have been invaluable.
All daily visits were organised by the Macclesfield Office everything so efficient.
All visiting carers arrived on the time as per our time sheet and were all so very caring and competent. Do not know what we would have done without them.
The meeting was very efficient and well organised, as I have had no experience of needing carers before it was quite a relief to meet such a friendly team and my mother was very at ease with them .
Ash spent a great deal of time with my dad, going through everything and explaining everything and making him feel comfortable with the situation. When Ash came to the house, she also spent time with the carer and my mum and ensured there were no concerns.
Linda was punctual, courteous, reassuring and very thorough. We shall be making a decision very soon as regards care
If the Adviser had managed to speak to the local office as they were not available a higher mark would have been allocated
Overall, helpful, good engagement and professional along with compassion and understanding.
Chris dealt with our enquiry helpfully and effectively; it was a pleasure talking with him and he answered our needs with care.
She was very patient and listened carefully to both myself and my Mum… She answered our questions and explained how things would fit in with my Mum’s routine.
no problems so far and any that have occurred have been dealt with
Julia was very understanding and not at all pushy.
I felt the person I spoke to was pleasant and helpful.
Got the information I wanted
I had a problem with a carer not completing time paid for so after a telephone call to you it was sorted out immediately
Needs an earlier appointment , hopefully tomorrow as mums up early , but other wise happy thank you
Very helpful. Might have been my mistake not giving a phone number
Friendly helpful service, seemed to understand my needs
The assessor was very good with my auntie, very natural and sincere. She was approachable with any questions and she didn’t rush us at all. Very helpful.