Reviews for our Macclesfield Branch
Mandy Stewart and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
The meeting was very efficient and well organised, as I have had no experience of needing carers before it was quite a relief to meet such a friendly team and my mother was very at ease with them .
Dad has been very comfortable with the 3 different carers who have come in. I thought there may be some ‘teething problems’ which would be sorted out but no, all is well.
Ash spent a great deal of time with my dad, going through everything and explaining everything and making him feel comfortable with the situation. When Ash came to the house, she also spent time with the carer and my mum and ensured there were no concerns.
Linda was punctual, courteous, reassuring and very thorough. We shall be making a decision very soon as regards care
If the Adviser had managed to speak to the local office as they were not available a higher mark would have been allocated
Got the information I wanted
She was very patient and listened carefully to both myself and my Mum… She answered our questions and explained how things would fit in with my Mum’s routine.
no problems so far and any that have occurred have been dealt with
Overall, helpful, good engagement and professional along with compassion and understanding.
I felt the person I spoke to was pleasant and helpful.
Needs an earlier appointment , hopefully tomorrow as mums up early , but other wise happy thank you
Very helpful. Might have been my mistake not giving a phone number
Friendly helpful service, seemed to understand my needs
The assessor was very good with my auntie, very natural and sincere. She was approachable with any questions and she didn’t rush us at all. Very helpful.