As the gateway to the north, the picturesque town of Macclesfield sits between counties Derbyshire and Cheshire with scenic countryside to boot. The town itself has plenty to offer including music and arts festivals, impressive stately homes and the famous Silk Museum. But most importantly, this pretty place is also home to a team of dedicated Helping Hands carers.
The Macclesfield team are committed to providing the best in home care to customers in Henbury, Macclesfield, Prestbury, Sutton, Whiteley Green and the surrounding areas. Whether you need the intensive support of a live-in carer or someone to pop in once a week to check you’re ok, they’ll find the right solution for you.
"As the Regional Care Director for the north, I am responsible for all types of care delivery to our customers - whether it be live-in care or our hourly service. My role involves ensuring that our carers deliver a consistent and seamless high quality of care to our customers. I manage a team of dedicated, hardworking people who strive to deliver a fantastic service.
"Following a highly successful career in welfare to work, recruitment and training, I wanted to look at a fresh challenge, and following some research and numerous conversations ,I believed that the care sector would be a good fit and that I could easily transfer my skills and experience into this role."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Since 1989, we’ve been providing person-centred care for thousands of individuals across England and Wales, enabling them to live independently within their own homes. The Macclesfield team uphold these same values and endeavour to care for as many people as possible in the local area, regardless of their needs.
From arthritis, Parkinson’s and dementia to cerebral palsy, multiple sclerosis and acquired brain injuries – the team are able to cater for different conditions and symptoms and will be able to find a visiting care option that fits in with your existing routine.
From as little as 30-minute visits to frequent calls throughout the day, the Macclesfield team can support you with personal care, gentle reminders to take medication, cooking, cleaning and even taking you out and about in the local community. So, if you love spending the afternoon at Capesthorne Hall to take in the drama and history within the walls and corridors, your carer will be more than happy to accompany you.
Feeling safe within your own home is paramount for us all, but when you’re living with a condition that causes you to be unsteady on your feet or disrupts your normal routine, a live-in carer may be the ideal source of comfort for you and your family. Designed to adhere to your preferences and needs, live-in care is created entirely around you to enable you to feel empowered and independent whilst living within the comforts of your own home.
So, if you need extra support throughout the day and night or are living with your partner and you both need a bit of extra help with the housework and getting in and out of bed, a live-in carer could be exactly what you need.
Fully supported by our team of clinical nurses, live-in carers can look after those with complex medical conditions such as stomas, catheters, tracheostomies and PEG feeding tubes, and many more. The great thing about this care option is that regardless of your condition, you don’t have to move into residential care where you would have to adhere to set meal and bed times – you really are free to chose what happens with your care.
To find out what is live in care, click here.
Known traditionally as visiting care, domiciliary care puts you back in control of your care and allows you to make the best decisions for you. Whether you need someone to help you clean the dishes and stock up the fridge or if you need help to get to and from the toilet, we’ll do what’s best for you.
Even though you may have different physical care needs that you need support with, the team also make sure that your mental and emotional wellbeing is taken care of too. So, if a carer enables you to keep in touch with your circle of friends at the local coffee shop or helps you care for your beloved canine companion, that’s just as good a reason as any other for having a carer.
With 30 years’ experience of supporting those living with dementia, we know just what it takes to support both the individual and their loved ones throughout the condition. Whether you’re diagnosed with Pick’s disease or Alzheimer’s, we’ll ensure that you have the appropriate level of care to suit your symptoms and difficulties so that you can live well and not ‘suffer from’ dementia.
We are extremely proud to be aligned with the Dementia Action Alliance (DAA), who promote the latest in dementia care and in sharing best practice within different care organisations across the country. This accolade has given us even more tools to be one of the leading home care providers for dementia in the UK, as well as ensuring all of our Macclesfield carers a fully trained in dementia care.
Reaching a more senior age can be some of the best years of your life, but for others it may come with an arthritis diagnosis paired with a hearing or visual impairment, which can be very difficult to accept and cope with. The Macclesfield team will get you feeling young again with support little or often to suit you.
Elderly care doesn’t mean that our carers will do absolutely everything for you. Instead, they’ll enable you and assist you to live the life you want to lead – whether that’s gentle strolls around the Peak District at your pace or attending the latest production at Mads Little Theatre in the town centre.
Caring for a loved one or friend can be one of the best jobs in the world, but it can also be extremely tiring both physically and mentally. This is when it becomes really important for both of you to have a break, which is where respite care can be extremely beneficial to you. We’ll ensure a seamless transition from your regular care routine to your respite carer, making sure that disruption is kept to a minimum.
There may be times when you want to attend an important family get-together or want to take a break with the rest of your family but aren’t quite sure how all of your care needs are going to be met. We can accompany you to a wedding, birthday party or even on holiday, so that you have everything you need without it impacting on the celebrations or your relaxation time.
We are extremely proud to be recognised as the first and only home care provider to be awarded as a Centre of Excellence by Skills for Care for our rigorous training programme. Delivered to all of our visiting and live-in carers and led by our in-house team of expert trainers, each carer is required to complete modules in moving and handling, first aid, medication, dementia and personal care, amongst others. In doing so, we can ensure that the same top quality care is delivered across the UK by Helping Hands carers.
As with any care provider, we are also strictly monitored by the Care Quality Commission (CQC), who makes sure that our service is effective, responsive and safe for all of our staff and customers.
We are actively collecting and monitoring our reviews and feedback for Macclesfield to ensure our customers receive the best possible live in and home care service.
4.6 out of 5 stars, from 14 reviews
Our Macclesfield branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
38 Chestergate, Macclesfield, SK11 6BA Show on Map