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Home care in New Milton

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:30 AM today

Existing customer
01425 209425

Lines open at 8:30 AM today

Existing customer
01425 209425

Visiting care and home care in New Milton

Sitting on the edge of the New Forest in the beautiful surroundings of Hampshire lies New Milton, a small town with a lot to offer. The great thing about New Milton is its peacefulness and the elements of nature surrounding it, including the picturesque coastline of Barton-on-Sea. It’s an idyllic place to come if you want some peace and perhaps an ideal place to retire because of its serenity. For those in their more senior years who choose New Milton as a place to settle down, the town even has its own brand-new team of Helping Hands carers. All personal care services are provided by our Care Quality Commission (CQC) registered office in New Milton, who monitor us for our care service, efficiency, responsiveness and safety. Ultimately, they are there to ensure that we do what we say we’re going to do, so that all of our customers have peace of mind that their care is being delivered by a regulated provider

From weekly visiting care to full-time live-in care, our team are on hand to provide all the support you need, no matter your age, condition, or requirements. Get in touch for a care plan that is tailored entirely to you.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our New Milton team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the New Milton care team
Hayley Boyland
Hayley Boyland

Branch Care Manager

I have been working in the care industry for 28 years, following in the footsteps of my Nan and Mum. I have been a Registered...

More about Hayley Boyland
Adam Wilkins
Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins
Our Reviews
CQC Logo
Fully regulated by the CQC

Our New Milton branch is fully regulated and accredited by the CQC

Find out more
A smiling man with curly hair, wearing a purple shirt and name badge, holds a laundry basket filled with towels in a cosy, stone-walled room.
Home care New Milton

Helping Hands have been an industry leader in home care for the past 30 years, enabling thousands of people across England and Wales to remain living in the comfort of their own home. And it’s our ability to create bespoke support plans for each individual that really sets us apart, as well as having flexible care that adapts around you.

Visiting care can start from as little as 30-minute care calls a week, and perhaps you may not need help with personal care or medication to begin with, but an extra hand with the housework or shopping. It can be quite daunting to welcome someone new into your home to help with your personal affairs, and we find that many of our customers start their care journey with assistance with running errands or helping with the laundry. Once they feel comfortable and have built up a rapport with their carers, they are then able to discuss other ways in which they may need help, such as support with bathing, getting dressed and continence care.

And it’s not just calls during the day that we cover; if you tend to get out of bed fairly often during the night and are unsteady on your feet, the New Milton team can provide overnight care so that there is someone there for you when you are perhaps feeling more anxious during the early hours. We’ll help you get back into bed safely and ensure you have a restful night’s sleep.

A healthcare worker wearing gloves, a purple shirt, and a plastic apron prepares a medical swab in a bathroom whilst an adult male patient sits nearby, watching attentively.
New Milton live-in care for complex health care needs

As a direct alternative to care or nursing home, live-in care in New Milton allows you to receive the care and support you need for your particular health care needs, all whilst remaining in the comfort and peace of your own home. This is especially important if you live with a partner or spouse and couldn’t bear to be with them, or even a beloved pet that is your trusted companion.

For those with more complex care needs, such as a neurological condition, advanced dementia or a physical disability, we have a clinical team of nurses who will guide and support the delivery of your care, all of whom have extensive experience working in the NHS and are registered with the Nursing and Midwifery Council.

A woman in a purple uniform smiles whilst drying a cup with a green tea towel in a bright kitchen. Clean crockery is stacked on a draining rack beside her.
Retain your independence with domiciliary care

Domiciliary care is just another term for care at home and is a great way to get help and support without having to move into residential care. Carers might assist you with stocking up your cupboards during one visit, and for your next visit, you may prefer them to help you get to the shops and visit a friend in Barton-upon-Sea for the afternoon.

This type of care is flexible to your needs and is led by you, so that you always have a say over your care and how and when it’s delivered. After all, we aim to ensure you retain your independence, so we will make sure we do everything just how you like it.

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Expert dementia care from our specialists

Receiving a diagnosis of dementia can be quite an upsetting time for both the individual and their family. But with the expertise of our carers who are trained in the different aspects of dementia care, we can ensure that all of you feel more comforted with the care from our New Milton team.

As well as training all of our carers on how to support someone with dementia, we are affiliated with the Dementia Action Alliance (DAA), who ensure care providers deliver the best practice for dementia patients and promote their independence as much as possible. This is one of the key things that we teach all of our staff when caring for those living with dementia: no matter how advanced someone is in their dementia, they are still very much an individual, and they should be provided with care that is meaningful to them.

An older woman smiles while looking through binoculars. A younger man beside her points ahead and holds an open book. They are outdoors near a fence, surrounded by greenery.
Elderly care for your requirements

You may have started to notice that your parents aren’t as light on their feet as they used to be and are finding it more difficult to take the washing out and put it on the line. Or perhaps you’ve realised that you’re falling behind with the cleaning, and you also find it very difficult to put your socks or stockings on before you go out. That’s where elderly care from our New Milton team could help.

We’ll work with you to put the right level of support in place so that you don’t have to worry about struggling with the housework or picking up your prescriptions, and perhaps even go on to support you with personal care and your mobility in the future. It really is up to you how often our carers come and visit you to make your life that little bit easier.

Wondering about the cost of care?

A person wearing a lavender uniform is making a bed, smoothing the floral-patterned duvet and adjusting pillows in a cosy, softly lit bedroom.
Take a break from care duties with respite care

More and more people are becoming carers for loved ones who have long-term health conditions or who have reached their elderly years and are living by themselves. So, it’s more important than ever that if you do care for a loved one full or part-time, you take a break for yourself – whether that’s to go away on holiday, tend to urgent matters, or just to have a week off and take time for yourself. Whilst you take a step back, respite care enables your loved one to still receive the care and attention they need at home, so that neither of you has to worry about one another.

A smiling woman in a lavender uniform and name badge talks with an older woman holding a mug outdoors, suggesting a friendly conversation between a carer and her client.
Our friendly and fully trained live-in carers in New Milton

When recruiting for carers to join our teams, the main qualities we look for is something that can’t be taught or learnt; it’s the ability to put others before yourself and have empathy and compassion for others. And it’s these qualities that really set our carers apart from the rest of the industry.

To ensure that our carers are equipped to support a variety of different people in their own homes, they receive a thorough in-house training programme that covers lifting and handling, personal care, first aid, safeguarding, medication and much more.

All personal care services are provided by our Care Quality Commission (CQC) registered office in New Milton, who monitor us for our care service, efficiency, responsiveness and safety. Ultimately, they are there to ensure that we do what we say we’re going to do, so that all of our customers have peace of mind that their care is being delivered by a regulated provider.

Other areas we cover
Local updates
A young man and an older woman smile as they fill a bird feeder with seeds in a garden surrounded by greenery. The man holds the feeder whilst the woman pours in bird seed.
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A woman with grey hair lies in bed, smiling and holding hands with a carer in a purple uniform sitting beside her. The setting appears warm and supportive.
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Branch information
Address

Shop 4 Bursledon House, Station Road, New Milton, BH25 6HY

Show in maps New Milton Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed