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Rated excellent on TrustPilot
Locally managed service

North Norfolk

Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 23 reviews

North Norfolk

Our home care team in North Norfolk are dedicated to delivering an exceptional standard of support to the homes of adults of all ages throughout the local community. No matter your condition, you can feel confident in the person-centred approach our carers take to provide care at all levels, with industry-leading training along with monitoring and regulation via the Care Quality Commission (CQC).

With an experienced manager at the helm, our dedicated carers based in Fakenham also support people living in Cromer, Dereham, Great Messingham, Heacham, Snettisham, North Walsham, Mundesley, Holt, Burnham Market, and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01328594463 *If you are an existing customer, please use the branch phone number

Branch address

Unit 12 Millers Walk Fakenham NR21 9AP (see on maps)

Bespoke live-in care for families across North Norfolk

In a town famed for its centuries-old market, traditionally used for trading cattle and agriculture and today known for its wide range of produce exchanged between the local community, Fakenham in North Norfolk is also home to a branch of the nation’s leading home care provider – Helping Hands.

One-to-one support is our passion. Our carers bring care to people in their own homes, supporting them with everything from personal care to assisting with mobility and general companionship. With visiting care as little or often as you need, from only 30 minutes per week, to full-time live-in care for support around the clock, our team are on hand to devise a care plan that caters to your loved one’s priorities and enables them to live independently at home with relief from the difficulties of their daily routine. Get in touch today for help & advice regarding a flexible package tailored entirely to your needs, delivered by care specialists with compassion and kindness at their foundation.

Meet the team

Vicki Sprake

Meet Vicki Sprake, our Area Care Manager, Central

"My role is to manage and support a number of branches in the East region and oversee the service that we provide. As a people person, I love working with our staff and customers and am really proud of the positive difference we make to people's lives.
I enjoy visiting my branches and the variety that my job gives me every day. Our carers are amazing and really have a passion for delivering exceptional care.
I grew up in Lincolnshire and now live in Nottingham. In my spare time, I love to travel and visit all the places on my bucket list. "

Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Agency Care Palliative Care

Other services we provide at this branch

Visiting care visits working around you

Bringing over 30 years of experience of supporting people in their own homes, we understand that your home is where you feel most comfortable. Our carers are here to make sure this always remains the case.

Care visits are always designed to be flexible and work around your routines and requirements. They can be as little as 30 minutes or last several hours depending on what you need support with.

For example, you might just need a bit of help getting ready in the morning or having a shower. On the other hand, you might need a bit more help with getting around your local area or a higher level of support such as changing catheter bags.

Whatever it is you need support with, our carers will be there to help you when you need them most.

Live-in care in North Norfolk and further afield

Living with a progressive condition means that over time, you might find that you need additional support than you have at the moment. Or you might be recovering from a stroke or stay in hospital and would like peace of mind that someone is there at all times to make sure you’re safe.

Live-in care, much like visiting care, is carried out in your own home and covers many of the same areas. The main difference is that the care is 24/7.

That means that you or someone close to you always has someone there to help with personal care, aiding mobility, or more advanced areas such as stomas or specialist equipment.

And because you’ll be spending all your time with them, we carefully select our carers not only based on their experience, but also what hobbies and interests the two of you might have, meaning you’ll be able to get out and do the things you love with a companion who is just as enthusiastic about them.

Domiciliary care that suits you

Commonly known as care at home, domiciliary care gives you the freedom to choose the intensity, duration and frequency of your carer visits. You might just need 30-minutes once a week to help you water the hanging baskets, or several overnight stays to help you get in and out of bed whilst your loved ones are working away, nonetheless our carers are here to support you.

Caring for a family member with dementia

Each person living with dementia is affected in different ways. What might work for one person may not be the same for another.

Our carers are trained to provide flexible care in your own home and keep everything as familiar as possible. As well as helping with medication and personal care, our carers also ensure safety and are trained to manage challenging behaviour.

Because the effects dementia causes vary person to person, we provide a unique solution tailored around yours and your family’s needs. Home care also takes away the distress which may come from a move into residential care.

Arranging respite care for when you need a rest

If you’re acting as the main carer for a family member or friend, it can be hard to make time for your own wellbeing. In fact, it’s not uncommon for carers to feel guilty about leaving a loved one or concerned that they will be without the support they need.

Short-term care, also known as respite, gives you the opportunity to take some time for yourself and still ensure that the person you’re supporting is still well-looked after. Respite care is carried out following the same routines you already have in place to keep disruption low and keeps your home in working order ready for when you return.

Whether you just need a weekend away or a couple of weeks recharging, respite care ensures consistency and lets you look after your own emotional and physical health. It can also be used to get a sense of how longer-term home care can help your family or if you need to attend an emergency elsewhere.

Supporting people with complex needs

For many people living with complex conditions such as cerebral palsy or motor neurone, knowing the care options available can seem overwhelming. Home care from one of our trained carers based in North Norfolk ensures you or a loved one is able to have the right level care without having to move into a residential or nursing home.

That means you can keep up your familiar routines and still have your existing support network around you. Our carers can assist with carrying out hoisted transfers, PEG feeds, and managing complex medications, with the aim to help you remain independent and comfortable.

We can also assist those recovering from serious brain or spinal injuries, enabling them to have full support with the areas they might find difficult, all with friends and family close by.

Trained North Norfolk live-in carers handpicked by us

Our carers all go through a detailed training programme before they head out into the local community. Though each carer has different levels of experience, our training is always mandatory and is endorsed by Skills for Care so you can be sure our carers are receiving the most up to date knowledge and practices.

Our carers also go through a detailed background check, including a DBS check, before starting work with us and as a provider regulated by the Care Quality Commission, yours and your family’s safety is always our highest priority.

To make sure that our carers’ skills are at the highest level, we also provide regular refresher training and other opportunities to develop their skills in specific areas. That means you can be sure we’re following the best and latest practices at all times.

Let’s talk about live-in or visiting care in North Norfolk

We believe there’s not a one-size-fits-all approach with care. Our team do everything they can to understand your needs and the support you require. Our care is completely unique to you and is implemented around any care you have already.

Visit our branch, open Mon-Fri

Visit the care team on Miller’s Walk, Fakenham, on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with the team, please get in touch with us. We’re here to take your call seven days a week:

Call us on 01328594463 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for North Norfolk to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 23 reviews

Outstanding83%
Excellent17%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 1 reviews

Our credentials

Our North Norfolk branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Unit 12 Millers Walk Fakenham NR21 9AP Show on Map

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