Live-in care and visiting home care in North Norfolk
Committed to supporting people living in Fakenham, Kings Lynn, Cromer, Dereham, Great Messingham, Heacham, Snettisham, North Walsham, Cromer, Mundesley, Holt, Burnham Market, and the surrounding areas, our Branch Manager Tracey has lived in Norfolk for 48 years and absolutely loves the local area.
Tracey oversees a skilled team of carers and coordinators who all share the same passion for dedicated, one-to-one support.
Meet Tracey, our Branch Manager
Tracey believes “it’s the little things we do for each other in life which mean so much. When I was working at a hospital, I had a patient who was blind, deaf and mute… I researched how to finger speak and taught myself how to say ‘hello’, ‘how are you?’ and ‘are you ok?’
“We built a wonderful relationship,” Tracey adds. “It made me cry to see how happy she was when I made the effort to talk to her. Sometimes, it costs nothing to do something simple for someone to bring joy and a smile.”
Before joining Helping Hands, Tracey “worked for adult social services for four years and have been a CQC Registered Manager. I am passionate about high quality care and believe that society's most vulnerable should be able to access the right care and support, at the right time and delivered as a quality service."
Local carers in North Norfolk ready to help you
As a family-owned and run business with nearly 30 years’ experience of care, we do everything we can to give you and your loved ones the support you need without having to leave your home comforts. With home care visits ranging from half-hour visits to several hours throughout the day, Tracey and her carers support people with daily activities such as:
- Personal care: helping you or a relative with getting dresses, having a shower, and using the bathroom
- Seeing to household duties like polishing, making meals, and keeping the home in the best possible condition
- Advanced care needs and specialist equipment: helping with catheters, stomas, PEG feeding, and bowel movements, always respecting your dignity and independence
- Assisting with mobility: offering support and encouragement with walking aids and Zimmer frames
- Managing medication: prompting you to take your medication at the right time and helping you to manage different types.
If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.
What a great impact Helping Hands has had for my mother. She is really pleased with the helpers who are ensuring that she is ready for the day. Knowing she has someone there has been a godsend.
Clare, a Helping Hands customer
Round the clock live-in care in North Norfolk
You might feel that you or someone close to you needs support on a more regular basis or throughout the night. Your friend or relative may live with a condition like cerebral palsy or experienced a stroke, resulting in them needing continual support.
Our live-in carers based around North Norfolk are committed to providing the right support to help you or a loved one retain a high level of independence. Each undergoes a detailed training programme and because we know how hard it can be to welcome a stranger into your home, we take extra care in handpicking the right carer based on your needs and personality. We even check to see whether you have shared interests or hobbies.
Each Helping Hands carer is overseen by a locally-based manager, making the process of arranging live-in support smooth and straightforward and ensures that you have the right level of care to help you keep the lifestyle you’re used to.
Checking on wellbeing
Sometimes, a little peace of mind is all you need.
Tracey’s carers can provide short, half-hour calls to check on an elderly relative in the morning or evening and help them if needed.
Our carers can also check that you or a loved one have everything you need to get ready for the day or to unwind before bed, and can also help with getting meals ready, dressing, and assisting you to the bathroom or shower.
Domestic support to keep your house in shape
It can be hard keeping on top of the household duties when you’re so focused on supporting someone else. Tasks such as putting on the washing machine or wiping down kitchen surfaces can soon add up.
Whether you just need a little support each day or regular help around the household, Tracey’s carers are not only there to provide practical care support; they’re also on hand to keep the house clean and comfortable.
From loading and emptying the dishwasher to polishing and vacuuming, you can be assured your house will be kept in the best possible condition, allowing you to focus on looking after your loved one.
Our team can also take care of the shopping for you as well, either fetching it on your behalf or taking your relative themselves.
Helping you to get out and about
Being able to see your friends and go out for the day is still very much possible even if you need a little extra support.
If you’re looking to get away with your loved one, our carers can make it happen. We’ve been there to help our customers enjoy the beauty of the seaside or out to popular destinations, ensuring that they are all accessible with your specific requirements.
In the past, our live-in carers have been on hand to help our customers visit places including Australia and Chile, enjoying special moments with them.
Highly trained carers in North Norfolk
Each one of Tracey’s carers go through an extended training programme to ensure that they have the skills needed to deliver the most outstanding care. Delivered at the local visiting care branch, our carers learn about everything from personal care to how to help with mobility.
Our carers also have the opportunity to take additional training to ensure their skills remain at the top level. Whether our carers have decades of experience or just starting out, we make sure they are all go through the same process.
Unlike some other care providers, our carers are directly employed by us, meaning we can arrange cover should a carer become ill or attend a family emergency, all taken care of by a local manager, like Tracey.
I’ve been a visiting carer for nearly five years now, and really enjoy it! The flexibility helps me to stay at home with my children in the daytime and work evenings and weekends.
Sarah, a Helping Hands carer
Speak to us about live-in or visiting care in North Norfolk
Everyone is different and will have their own specific requirements. There’s never a one-size-fits all approach when it comes to care so if you’re looking for extra support for yourself or a loved one, contact our team and we’ll help you understand your options.Request a callback Email us
Areas across North Norfolk that we cover:
|North Creake||East Barsham||Swanton Novers|
Visit our branch, open Mon-Fri
You can visit our North Norfolk care team on Miller’s Walk on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).
Phone lines open 7 days a week
If you’d like to discuss your home care options and set-up a meeting with Tracey and her team, please get in touch with us on 01328594463. We’re here to take your call seven days a week: