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Locally managed service


Little and often, companionship to nursing. With branches nationwide


Our Northwood branch is home to a plethora of dedicated home care professionals determined to provide the very best support for you or your loved one. With rigorous training, background checks and Care Quality Commission (CQC) regulation, we hold ourselves to a high standard to ensure our customers are undoubtedly confident in our assistance as they continue to live independently.

Our team covers surrounding areas of Northwood including Ramsgate, St Lawrence, St.Peter’s, Westwood, and Woodchurch.

This branch covers where you need care:

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01843242056 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Northwood

Nestled between Margate and Ramsgate, Northwood is just a short drive away from the white chalk cliffs of Joss Bay, as well as a Helping Hands branch prepared to provide industry-leading care for adults of all ages. 

From as little as 30 minutes per week, you can receive visiting care from a companion who can offer the additional support you need to maintain an independent lifestyle – from household chores to personal care. If, as you age or as the condition you live with becomes more difficult, you find that you require more support than initially requested, your package will change as your needs do. Whether you need more regular visits, or a live-in carer to assist you around the clock, there is a carer on hand to help.

Meet the team

Alison Jones

Meet Alison Jones, our Area Care Manager, Northwood

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate my team and to ensure that the care we provide meets the national standards in terms of quality. On a day-to-day basis, my focus is to drive growth in terms of our carer and customer base. In my spare time, I enjoy travelling - generally anywhere with sun and usually have another trip planned before the last one has even ended! When I am at home, I go for long walks and love stopping off for a pub lunch.
Jodie Wilson

Jodie Wilson

Head of Live-in Care, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Personalised home care in Northwood

For people living alone or with a debilitating condition, sometimes an extra hand around the house now and then is all they need to uphold their independence. With visiting care, you can receive the support needed to keep up an inspired and fulfilling lifestyle, with care ranging from weekly companion visits to regular help from a specialist. 

With flexible packages tailored to your needs, you get to choose the level of care you receive. Whether you require more support as time goes on, or less frequent visits as you get to grips with a new routine, your care plan can change as your needs do, so that you stay in control.

Full-time live-in care in Northwood

For additional support on a much more regular basis, our live-in care team can introduce you to a carer matched to your hobbies and interests, so that you can have a companion to assist you around the clock. Our live-in carers have expertise in a wide variety of conditions, so rest assured you will be matched with a carer that is qualified to support your requirements. 

Independence is the fundamental objective of our care; supporting you to live independently means your live-in carer will be discreet and unintrusive as they encourage your autonomy throughout your routine.

Northwood domiciliary care

Domiciliary care is a cost-effective and comforting alternative to assisted living facilities, with home care from dedicated professionals available as little or often as you need. From mobility assistance and personal care to clinical support and nursing visits, our domiciliary carers are on hand to provide the support you need in the place you feel most comfortable. 

With no restrictions on when you eat, receive visits, or leave your room, there are endless reasons why receiving support at home is a preferable choice to residential care.

Why choose us rather than a care agency in Northwood?

As opposed to a care agency, Helping Hands carers are directly employed by our locally-managed branches. All of our customers receive bespoke, flexible packages with no hidden costs that are tailored entirely to their needs; catering to the priorities of their care. 

Every one of our branches is regulated and monitored by the Care Quality Commission (CQC), while each carer undergoes extensive training and background checks, as well as regular refresher courses to aid their professional development, as part of the nation’s leading home care provider.

Specialist dementia care

We’ve been supporting those living with dementia for over 30 years. Throughout that time, it has become a more and more integral part of our service, as we continue to learn more about the condition and find new ways to keep people with dementia living at home, where they feel safe and close to their loved ones.

Receiving dementia care at home is ideal for being within familiar surroundings that remind people of feeling joyful, comfortable and loved. From your diagnosis, we can be there to help with all the guidance you need, before providing specialist assistance guaranteed for immediate start to support you every step of the way as your condition progresses.

Elderly care at home

Whether you require specialist care to assist with a condition, or somebody to check-in and help out with household tasks, our elderly care team are dedicated to providing our elderly customers with the support they need to preserve their independence and enjoy their day-to-day life in their own home.

As opposed to residential facilities, with an elderly carer at home your loved one has the freedom to keep control of their routine, from meal times to visitors, with a flexible package that can change as their needs do, so they can receive additional support with the compassion and dignity they deserve.

Respite care for short-term support

Receiving care on a temporary basis has never been easier with our dedicated respite care team. Should you require support outside of your usual routine, because your usual carer is unavailable, or for a short time while you’re in recovery, there is a respite carer waiting to cater to your needs for a period that suits you.

From coming out of surgery to attending holidays, there are many reasons why our customers request help on a short-term basis. Every respite carer is trained, monitored and regulated to provide the high standard of care that all our carers adhere to, so you can be assured you can receive the urgent support you need with no compromise on quality in their service.

Fully-trained carers in Northwood

Since 1989, we’ve been trying to find the best ways to prepare our staff to deliver the very best possible service we can to our customers nationwide. With a rigorous recruitment process, including Disclosure Barring Service (DBS) screening, and an award-winning induction course, we equip our carers to provide an industry-leading standard of care for your loved one.

All of our branches adhere to the monitoring and regulation of the Care Quality Commission (CQC) and every carer undergoes regular refresher courses and ongoing development to ensure they are ready to care for our customers with the greatest degree of dignity, compassion and expertise.

Find out more about care in Northwood

Seeking the help of a care provider is rarely an easy process, but by requesting a callback, meeting with our branch, or talking to one of our customer care advisors, there is a specialist on hand to make everything as simple as possible.

Get in touch today to have all your queries answered and begin creating a bespoke package tailored to you.

Call us on 01843242056 Talk to us on live chat Request a call back

Our credentials

Our Northwood branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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