Nestled between Margate and Ramsgate, Northwood is just a short drive away from the white chalk cliffs of Joss Bay, as well as a Helping Hands branch prepared to provide industry-leading care for adults of all ages.
From as little as 30 minutes per week, you can receive visiting care from a companion who can offer the additional support you need to maintain an independent lifestyle – from household chores to personal care. If, as you age or as the condition you live with becomes more difficult, you find that you require more support than initially requested, your package will change as your needs do. Whether you need more regular visits, or a live-in carer to assist you around the clock, there is a carer on hand to help.
Quality care provided in your own home
Home care from our Northwood team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
Over 150 branches across the UK means we're local to you.
We are fully regulated
Regulated and checked by the CQC and other UK governing bodies.
2,700+ Trustpilot reviews
Endless positive reviews from customers all over the country.
Adapts around you
Flexible care plans to suit your changing needs.
30+ years of care
Founded on family values, we’ve provided expert home care since 1989.
You're in safe hands
Our carers are fully trained and checked to ensure a professional service.
We offer two types of home care:
Constant 24-hour care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
In your own home
Personalised care plan
Carer to match your needs, personality and interests
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.
I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Reviews and credentials
We are actively collecting and monitoring our reviews and feedback for Northwood to ensure our customers receive the best possible live in and home care service.
For people living alone or with a debilitating condition, sometimes an extra hand around the house now and then is all they need to uphold their independence. With visiting care, you can receive the support needed to keep up an inspired and fulfilling lifestyle, with care ranging from weekly companion visits to regular help from a specialist.
With flexible packages tailored to your needs, you get to choose the level of care you receive. Whether you require more support as time goes on, or less frequent visits as you get to grips with a new routine, your care plan can change as your needs do, so that you stay in control.
Full-time live-in care in Northwood
For additional support on a much more regular basis, our live-in care team can introduce you to a carer matched to your hobbies and interests, so that you can have a companion to assist you around the clock. Our live-in carers have expertise in a wide variety of conditions, so rest assured you will be matched with a carer that is qualified to support your requirements.
Independence is the fundamental objective of our care; supporting you to live independently means your live-in carer will be discreet and unintrusive as they encourage your autonomy throughout your routine.
Northwood domiciliary care
Domiciliary care is a cost-effective and comforting alternative to assisted living facilities, with home care from dedicated professionals available as little or often as you need. From mobility assistance and personal care to clinical support and nursing visits, our domiciliary carers are on hand to provide the support you need in the place you feel most comfortable.
With no restrictions on when you eat, receive visits, or leave your room, there are endless reasons why receiving support at home is a preferable choice to residential care.
Why choose us rather than a care agency in Northwood?
As opposed to a care agency, Helping Hands carers are directly employed by our locally-managed branches. All of our customers receive bespoke, flexible packages with no hidden costs that are tailored entirely to their needs; catering to the priorities of their care.
Every one of our branches is regulated and monitored by the Care Quality Commission (CQC), while each carer undergoes extensive training and background checks, as well as regular refresher courses to aid their professional development, as part of the nation’s leading home care provider.
Specialist dementia care
We’ve been supporting those living with dementia for over 30 years. Throughout that time, it has become a more and more integral part of our service, as we continue to learn more about the condition and find new ways to keep people with dementia living at home, where they feel safe and close to their loved ones.
Receiving dementia care at home is ideal for being within familiar surroundings that remind people of feeling joyful, comfortable and loved. From your diagnosis, we can be there to help with all the guidance you need, before providing specialist assistance guaranteed for immediate start to support you every step of the way as your condition progresses.
Elderly care at home
Whether you require specialist care to assist with a condition, or somebody to check-in and help out with household tasks, our elderly care team are dedicated to providing our elderly customers with the support they need to preserve their independence and enjoy their day-to-day life in their own home.
As opposed to residential facilities, with an elderly carer at home your loved one has the freedom to keep control of their routine, from meal times to visitors, with a flexible package that can change as their needs do, so they can receive additional support with the compassion and dignity they deserve.
Respite care for short-term support
Receiving care on a temporary basis has never been easier with our dedicated respite care team. Should you require support outside of your usual routine, because your usual carer is unavailable, or for a short time while you’re in recovery, there is a respite carer waiting to cater to your needs for a period that suits you.
From coming out of surgery to attending holidays, there are many reasons why our customers request help on a short-term basis. Every respite carer is trained, monitored and regulated to provide the high standard of care that all our carers adhere to, so you can be assured you can receive the urgent support you need with no compromise on quality in their service.
Fully-trained carers in Northwood
Since 1989, we’ve been trying to find the best ways to prepare our staff to deliver the very best possible service we can to our customers nationwide. With a rigorous recruitment process, including Disclosure Barring Service (DBS) screening, and an award-winning induction course, we equip our carers to provide an industry-leading standard of care for your loved one.
All of our branches adhere to the monitoring and regulation of the Care Quality Commission (CQC) and every carer undergoes regular refresher courses and ongoing development to ensure they are ready to care for our customers with the greatest degree of dignity, compassion and expertise.
Helping Hands Home Care is registered and therefore licensed to provide services by the Care Quality Commission (ID: 1-101671690) and the Care Inspectorate Wales (certificate number: W15/00000831/O001/0001). For more information visit www.cqc.org.uk and www.careinspectorate.wales* All calls to 0843 numbers will cost you 7p per minute plus your phone company’s access charge. All calls are recorded for training purposes.