Reviews for our Plymouth Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
All the carers we have had have been lovely – nice now that it’s settled into a routine with same carer. They are pro-active in not only helping with Dad’s care needs but also with household chores etc to help Mum
Such lovely caring people to deal with Jacqueline and Stacy were so professional and kind. The carer Amy was superb looking after my father on the day he passed away. Such compassion was shown to us all. She truly was so helpful to us. Thankyou
Very helpful
Both myself and dad have been satisfied with the care given by Stacey and Ian
The person we spoke to was able to answer all our questions. We now know we’re we stand when we need the help.
Constant changing of staff. No basic instruction for a new person like a key code given. Constantly having to tell new staff how to do things. Lacking of training of staff eg Catheter care, food prep, basic housework. All too happy to sit and chat rather than jobs. Lack of Scheduling of jobs to do.
Helpful operator
Alex was excellent in all respects.was easy to speak with and showed good understanding of my situation regarding my fathers needs
A plan was agreed with social services about daily times and this does not happen
Timely and efficient but process longwinded
Jackie was very compassionate of my situation,she made me feel I was doing the right thing with confidence in the carer coming to help me with my 97 year old mother.
Your representative (Ammidee) called when she said she would, answered my questions clearly and gave extra information in helpful way and was cheerful and pleasant to talk with!
I got the answers immediately without having to wait. The lady i spoke to was very helpful.
My queries were answered. The lady was helpful and clear in her answers.
Keena was extremely nice and helpful.
The home visit was good but haven’t experienced the care visits yet but hopefully they will be as good as we hope they will be.
Helpful, sympathetic, easy to talk to.
VERY QUICKLY AND EFFICIENTLY ORGANISED CHEERS DWG!
During a session with replacement cater for day there was a bit of a muddle up
Abbie was helpful and pleasant in explaining what will happen and answering any questions I had.