Reviews for our Preston Branch
Louise Bradley and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
I would like to say a big thank you to everyone at the Preston branch particularly Steph, Adele and Paula who took great care of my Dad and always showed such kindness.
You are an absolute lifeline for families who live far away and are unable to visit family on a regular basis. Knowing that he was in such safe hands provided me with peace of mind.
My Dad really appreciates the help that you are providing him.
Person centred care seemed paramount. Extremely professional empathetic and put my mum at ease.
The needs of my mother were taken into account and were dealt with sympathetically. A small team was suggested which, to me, indicates best practice.
Professional and courteous call taker who sounded empathetic. She was informative and was able to answer all questions.
Because the lady was very helpful
The callers understanding of my requirements and the services they provide was very informative and an appointment for an assessment was arranged.
Helpful cheerful staff on the phone with all the info I needed.
Because the lady was very helpful and polite
Very flexible approach to individual care
answered my questions with information I needed with understanding
Very friendly and helpful
Very polite and reassuring
We have had so much help from Lesley and her team. Very friendly and reassuring. Thank you.
Positive attitude. Tried to be as helpful as poss
Excellent staff who genuinely care, always positive in outlook and communicate really well
The person was very helpful and efficient. I felt confident that they could provide a good service.
I don’t know
Very understanding and sympathetic whilst also being professional. Made things clear and was patient with mum.
Very helpful and thorough
Very informative when asking about certain types of care.. Good communication – received emails as advised.
She gave a good outline description of the Helping Hands service. She was very pleasant and approachable.
I had not completed the questionnaire requested before the meeting, but this was no problem and she only asked the questions necessary for the service I was requesting in a friendly, relaxed way. She answered the questions I had about the service and said the service could accommodate the times I wanted.
I am completing this on behalf of my mum-in-law. She is completely happy with the service given to her from two of your ladies – Helen and Michelle. Mum is in a care home, so welcomes their chats and her wheelchair outings on to the Promenade. It’s nice to hear this for our family too.
Answers pretty straight forward so can understand the process of what you do.
Friendly and efficient at head office. Eleonora.Georgieva was sensitive, caring and helpful!.
Every question was answered
Gemma was very kind, gentle, empathetic and professional. The paper work side of things was professional and thorough too.
Friendly thorough knowledgeable and reassuring
Initial phone call to enquire was very helpful
The consultant was very informative, perfect for what i needed
Gemma was lovely and very professional and friendly ??
Emma was easy to talk to and answer any questions and explained how everything works and what to do when helping hands are needed
Friendly, polite and informative ??
Very helpful and knowledgeable.
Lyndsey was very knowledge and most helpful, i didnt feel rushed at all during my conversation..
Helen was friendly, informative & efficient. Very professional service and understanding of our care needs.
The lady I dealt with was very courteous and answered all the queries I had.
Fully understood our needs
I have only spoken on the phone and Lynsey was very helpful. I am hoping the carers for respite are friendly and helpful
Your team and plans sounds prefect it’s nice to see how professional she was while visiting my home
The lady listened to me treated me with understanding and kindness
Friendly call handler, very efficient.
Chloe was very pleasant and easy to talk to whilst also being very efficient.