Reviews for our Preston Branch
Mandy Stewart and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Very friendly and mum felt at ease and most importantly on time . So thank you so much
The regular carers know my care needs and are thorough ie after shower will pass me the talc, and a warm towel to get dressed polite and communicate well. l have. partial hearing problem so appreciate this. Occasionally homecarer new to me is not quite so thorough at following service. l appreciate service it is helping to maintain my independence and support for my son who also provides care for me.
Excellent,empathetic carers who are very professional and cheerful. Thank you for listening
Efficient and prompt help in a short period of time
Happy its just a few carers going in and within the time slots requested. Supporting mum with confidence building in her daily living skills. thank you Clare Wakefield
I would very highly recommend these for home care my partner and myself had problems with another agency regarding my mother in laws end of life care alcedo care took over the care and from start to finish they where brilliant they provided the very care that was needed the girls was caring and professional and all round superb whatever system this agency use it it second to none we rate them 5 star
My Dad really appreciates the help that you are providing him.
Person centred care seemed paramount. Extremely professional empathetic and put my mum at ease.
Positive attitude. Tried to be as helpful as poss
Because the lady was very helpful
The callers understanding of my requirements and the services they provide was very informative and an appointment for an assessment was arranged.
Helpful cheerful staff on the phone with all the info I needed.
Because the lady was very helpful and polite
The needs of my mother were taken into account and were dealt with sympathetically. A small team was suggested which, to me, indicates best practice.
Professional and courteous call taker who sounded empathetic. She was informative and was able to answer all questions.
We have had so much help from Lesley and her team. Very friendly and reassuring. Thank you.
answered my questions with information I needed with understanding
Very polite and reassuring
Emma was easy to talk to and answer any questions and explained how everything works and what to do when helping hands are needed
Friendly, polite and informative ??
I don’t know
The person was very helpful and efficient. I felt confident that they could provide a good service.
Very understanding and sympathetic whilst also being professional. Made things clear and was patient with mum.
Very helpful and thorough
Very informative when asking about certain types of care.. Good communication – received emails as advised.
She gave a good outline description of the Helping Hands service. She was very pleasant and approachable.
I had not completed the questionnaire requested before the meeting, but this was no problem and she only asked the questions necessary for the service I was requesting in a friendly, relaxed way. She answered the questions I had about the service and said the service could accommodate the times I wanted.
I am completing this on behalf of my mum-in-law. She is completely happy with the service given to her from two of your ladies – Helen and Michelle. Mum is in a care home, so welcomes their chats and her wheelchair outings on to the Promenade. It’s nice to hear this for our family too.
Very friendly and helpful
Friendly and efficient at head office. Eleonora.Georgieva was sensitive, caring and helpful!.
Initial phone call to enquire was very helpful
The consultant was very informative, perfect for what i needed
Gemma was lovely and very professional and friendly ??
Excellent staff who genuinely care, always positive in outlook and communicate really well
Gemma was very kind, gentle, empathetic and professional. The paper work side of things was professional and thorough too.
Every question was answered
Helen was friendly, informative & efficient. Very professional service and understanding of our care needs.
The lady I dealt with was very courteous and answered all the queries I had.
Fully understood our needs
Your team and plans sounds prefect it’s nice to see how professional she was while visiting my home
I have only spoken on the phone and Lynsey was very helpful. I am hoping the carers for respite are friendly and helpful
The lady listened to me treated me with understanding and kindness
Friendly call handler, very efficient.
Chloe was very pleasant and easy to talk to whilst also being very efficient.
Very flexible approach to individual care
Answers pretty straight forward so can understand the process of what you do.
Very helpful and knowledgeable.
Lyndsey was very knowledge and most helpful, i didnt feel rushed at all during my conversation..
Friendly thorough knowledgeable and reassuring