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Home care in Scarborough

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01904 230338

Lines open until 5:30 PM

New customer

Lines are currently closed

Existing customer

01904 230338

Visiting care and home care in Scarborough

Our Scarborough carers are here to help you or your loved one continue living in your own home through dedicated, transformative home care services that are tailored to your needs and preferences. We offer both visiting and live-in care to suit people with a wide variety of conditions – with packages starting from as little as 30 minutes per week. Every aspect of our care services is fully regulated by the Care Quality Commission, so you can be confident your support will always be provided in line with UK care industry standards.

Quality care at home

From short term support to longer term visits and live-in care, our Scarborough team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Scarborough care team

Michelle Dutton

Area Care Manager

Matt Bristow

Divisional Director

Our Reviews

Fully regulated by the CQC

Our Scarborough branch is fully regulated and accredited by the CQC

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High quality home care in Scarborough

From your very first phone call to our friendly customer support team, we’ll make sure every decision that’s taken regarding your care is centred around your personal requirements and wishes. We know that every individual has their own completely unique set of care needs, so we’ll always make sure your care plan is matched to you. This way, you’ll get a package of support that ensures you’re never left feeling isolated or unsupported, but won’t be paying for extra hours that you simply don’t need. Your carer will be able to help out around the home in just about any way you require – including discreet assistance with toileting, bathing and dressing, proactive housekeeping support, running errands, helping with mobility, assisting with medication, and just about anything else.

24/7 live in care support

One of the care services we offer is live-in care, which involves having one of our wonderful carers come to live with you in your home and provide specialist one-to-one support. A popular alternative to moving into residential care, live-in care allows you to benefit from the peace of mind and quality of life that is brought about by having a friendly, compassionate, expertly-trained carer staying in your home and offering proactive support with day-to-day life. You’ll be able to choose your bedtimes, enjoy your favourite meals and drinks, benefit from having a clean and tidy home, and have someone alongside you to share good times and memories with.

Why Helping Hands is better than a care agency in Scarborough

Helping Hands are a private care provider, rather than a care agency. This is significant because it means you can expect a slightly different service to that offered by most agencies. For example, we employ all of our carers directly, so you know they’ve been expertly vetted, trained and supported by us since the very first day they joined us. We also offer a fully-managed service, which means that if one of your regular carers is unexpectedly unavailable, we’ll always arrange for one of our other equally brilliant carers to cover them and provide the same high level of support as usual. Furthermore, opting for care from a private provider rather than an agency means you won’t have to worry about paying your carer yourself, or spend time dealing with mountains of paperwork.

Qualified carers providing a variety of care services in Scarborough

We’re extremely proud of our wonderful carers in Scarborough – they truly are exceptional at what they do, and constantly go above and beyond to ensure every customer receives the high standards of support they deserve. One of the reasons our carers are so loved by our customers is because we’re very particular about who we employ to our care teams – we only ever hire people who share our company-wide passion for helping others, and who possess a naturally kind and compassionate personality. When they start with us, every carer enrols on our industry-leading carer training, where they’re equipped to provide a wide range of specialist care services to people with varying needs. They’ll also receive ongoing training to ‘top up’ their knowledge and skillset and ensure they’re always providing every customer with the very best care possible.

Other areas we cover

Harrogate
Selby
Tadcaster
Malton
Knaresborough

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FAQs

Home care can be an excellent option for people who wish to stay in their own home while receiving extra help with daily living. This may be due to age-related changes, illness, disability or following a hospital stay. Many people prefer home care as it allows them to remain in familiar surroundings rather than moving into residential care.

We believe that home is often where people feel most comfortable and confident. Home care in York provides personalised support that respects individual routines, preferences and independence. With one-to-one care delivered at home, individuals can continue enjoying their lifestyle and connections within the local community. The York team are dedicated to delivering compassionate care that enhances quality of life.

Home care costs in York vary depending on the level and frequency of support needed. Care packages are flexible and can include anything from occasional visits to full-time live-in care. Pricing reflects the amount of care provided, ensuring a personalised approach.

A free care assessment allows the team to understand your needs and explain costs clearly. Helping Hands are committed to openness and transparency, making it easier for you and your family to plan ahead. The York team are always happy to discuss options and answer questions about pricing.

Yes, one of the main advantages of home care is its adaptability. If your needs change, your care plan can be reviewed and adjusted. This might include altering visit times, increasing support or focusing on different aspects of care.

The York team carry out regular reviews and remain in close contact to ensure your care continues to meet your needs. This flexible approach ensures your support evolves alongside you.

If care is required urgently, Helping Hands aim to begin support within 72 hours of the first phone call. The process starts with a free care assessment conducted in your home by a local care manager in York.

This visit provides an opportunity to discuss your needs, preferences and expectations. Once the assessment is complete, a start date will be agreed based on availability.

Starting home care is straightforward. Contact the customer support team to arrange your free care assessment. During the visit, your care manager will work with you to create a personalised care plan.

If you choose to proceed, we’ll carefully match you with carers who are suited to your needs. Care then begins in your home, providing reassurance, practical support and companionship.

Yes. All carers are directly employed, trained and vetted. They are insured and bonded as standard, offering peace of mind to customers and families. The team are committed to safety, trust and high standards of care.

If your usual carer is unavailable, a replacement will always be arranged. The team aim to maintain consistent visit times wherever possible to ensure continuity of care.

Branch information

Address

6 Odsal House, Front Street, York, YO24 3BL

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Scarborough