Stourbridge

Mum’s care started at such a difficult time of the coronavirus lock-down. The assessment was quick to arrange, and care began immediately… following full PPE procedures. All the family are impressed with the professional service given. Mum (who will be 100 in a few days time) thinks that ‘All the girls are lovely.’ Highly recommended.

Very efficient, understanding, helpful , hands on and empathic lady who is obviously passionate about her job in hand.

Ellen came to discuss my mother’s care needs. I found her to be very friendly, professional and helpful and gave me complete confidence in the care that Helping Hands could offer.

Helpful and efficient.

Helpfulness, clarity calming and professional

Ben was really kind and helpful, he asked lots of questions to understand my grandads situation and didn’t force anything on me, if we go ahead with a live in carer he made us feel confident that my grandad will be well looked after.

Happy with current arrangements and staff involved

We were visited by one of your representatives and found her to be very informative and polite…so big thanks to you all my dealings with Helping Hands has been positive so thanks from Paul & / Derek my dad

I was impressed how quickly my Mum was assessed ( the next day ). Sound honest advice given with a caring attitude

She was very helpful and thorough

General politeness and wealth of knowledge…I’m impressed

Very helpful and friendly.

I spoke to Sammy who was ever so helpful and answered all my questions. I’ve been waiting for social services to sort social care for my Nan and I decided to look for myself privately and found Helping hands and was so happy to know they have capacity to cover my nans needs and the area she lives. Along with knowing about dementia. I have a meeting booked and fingers crossed we can get her care as quickly as possible.

He was extremely helpful, patient and very personable. Excellent service!

Because she was professional, patient, knowledgable and empathetic.

Really helpful and polite lady x I was a bit nervous calling today but she made me feel at ease x

Helpful on phone, courteous and polite.

Lovely assessor (becky). V helpful in trying 2 suit client’s needs (not easy!). Empathetic friendly nd reassuring. Xplaind clearly.

Very friendly professional person, easy to talk to and understanding of our needs.

The carers that came in were very friendly.

Hannah was very helpful & informative xx

Ellie was extremely helpful, friendly, polite, knowledgeable and professional. She arranged every that was needed to be done efficiently and dealt with the help we needed excellently

Very helpful office staff and great careers / Carers

I was listened to politely and was given helpful information.

Lady was very kind and helpful easy to chat to and gave us lots of information and detail about carers

I phoned the local number but got through to a call centre. People want to speak with local representatives.

Hannah was very polite and helpful!

Helpful and friendly.

Very professional

Martine was lovely really approachable and made us feel very reassured and comfortable