Visiting and live-in care in Stourbridge
Situated on the edge of the Black Country, Stourbridge is a Midlands town famous for its glass industry and for producing the first steam locomotive to run in the United States – The Stourbridge Lion. Surrounded by open green countryside and quaint villages, Stourbridge has some great links to the northern city of Wolverhampton and Birmingham, the latter of which lies a mere 15 miles away. Most importantly, Stourbridge is home to a team of friendly and dedicated Helping Hands carers.
Branch Manager Rebecca and her team are able to offer a variety of different care services in Blakeshall, Clent, Enville, Hagley, Kinver, Stourbridge, Stourton and the surrounding areas.
At the recent Helping Hands Annual Awards Ceremony 2018, the Stourbridge Branch were successfully awarded the National Carer Retention Award, beating 88 other branches to the coveted title.
Meet Rebecca, our Branch Manager
“Hi, I’m Rebecca, but you can call me Beckie. I’ve lived in Stourbridge all of my life so I know the area really well. As the manager for the Stourbridge branch, my role is to make sure we provide the right care for our customers, whether they just need a short visit each day or several hours.
“I started out as a carer, supporting people with various requirements and ensuring that they had everything they needed. This experience has taught me a lot about care and what is involved in promoting independence. I’m always keen to encourage my carers and help them to learn from the experiences that I had.”
Visiting care in Stourbridge to suit you
For over 30 years, we’ve ensured that as many people as possible are able to stay within the comfort of their own homes whilst receiving the very best in home care. We’ve helped thousands of individuals across the country, and Rebecca’s team uphold that exact same passion for supporting others, regardless of their care needs or condition.
Helping Hands specialise in supporting people in their own homes and are able to cater for a variety of different conditions such as multiple sclerosis, cerebral palsy, myalgic encephalomyelitis (ME), cancer, dementia and many more. Rebecca’s team have a whole host of experience and between them are able to offer the very best visiting care in the area.
Daily or weekly calls could include supporting you to get in and out of bed, safely mobilising around your house with standing and walking aids, preparing your meals or doing some light housework. What’s more, care provides companionship too. Our carers won’t just tidy up and help you with personal care, they’ll take the time to make you both a cup of tea and have a chat about the news, your past or even the weather!
[Our carers] are so capable and professional. They bring empathy and compassion from their own life experiences and have treated Mum with respect, fiercely guarding her dignity.
Helen from Stourbridge
Extra support with live-in care
For round-the-clock support with the familiarity of the same carer throughout the day and night, our live-in care option offers consistent care and reassurance that you always have someone there to look after you. So, if you get disorientated at night or need someone to help you move into a more comfortable position to avoid pressure sores, you’ll always have someone on hand to support you.
Regardless of whether you have a progressive, organic or complex condition, we can cater for your needs and requirements. And with the benefit of being fully supported by a talented team of clinical nurses, we can care for intensive needs such as tracheostomies, PEG feeding tubes, catheters and stomas, all whilst you stay in the place that you know and love – your home.
Your live-in carer won’t just care for your physical needs, they’ll also tend to your emotional needs too. So, whether you enjoy window shopping at Merry Hill or fancy a day out spotting the cheetahs and giraffes at West Midland Safari Park, your carer will accompany you and enjoy your day with you.
Domiciliary care delivered to your requirements
We understand how difficult it can sometimes be to accept that you might need a bit of extra help with your personal care or if you’ve recently received a diagnosis that means you now need support with your mobility. The Stourbridge team of empathetic and understanding carers are here to assuage any worries and anxieties and provide domiciliary care that totally suits you.
Led by you, the team will get to know what you need support with, your daily routines and your personality, which ensures that you have the right level of assistance in place delivered by a carer that you can get along with.
Dementia care and support from our experts
Being faced with a dementia diagnosis can be difficult to comprehend for both the individual and their family. With new symptoms to get used to – such as memory loss, confusion and disorientation – you may need to make some adjustments to your life and daily routine. To ensure there is as little disruption as possible, dementia care from Helping Hands helps you to come to terms with your new way of life with carers that are expertly trained in dementia and the effects.
We are closely aligned with the Dementia Action Alliance (DAA), a leading organisation in the dementia field who promote sharing of best practice and the latest and safest guidelines for supporting those living with dementia. Most importantly, our carers will enable you to ‘live well’ with dementia and not ‘suffer from’ the condition.
Get your independence back with elderly care
As we get older, we may start to notice that our reaction times are not as they were, or our mobility is starting to become more difficult. But with elderly care from our Stourbridge team, you needn’t worry about struggling with your daily routine as your get older. Your chosen carers will help you with whatever you need support with – whether that’s accompanying you to the local coffee shop to catch up with your friends, watering your plants or even taking your canine companion for a walk.
If you already have support from us but require extra help with personal care, administering medication or applying creams, we can alter your care plan at any time to account for this. Your care package is totally flexible and can be altered at any time to reflect your changing needs.
Respite care for emergencies or a well-earned break
Taking a break from being a full-time carer is a crucial part of a care routine, as it allows both of you to have some breathing space and recharge your batteries. Respite care is the perfect way to still get the care you’re used to, but safe in the knowledge that it’s been organised and agreed with all parties so that nothing is unaltered.
There may be times when planning ahead isn’t possible and your caregiver needs to attend a family crisis or you may have recently been injured or fallen ill and need extra help while you recover. Respite care from the Stourbridge team can be arranged in as little as 24 hours; a carer will be with you to quickly step in and provide the very best care and reassurance so that you have nothing to worry about.
Award-winning training for our Stourbridge carers
We are extremely proud to be the first and only home care provider to be acknowledged as a Centre of Excellence by Skills for Care for our training programme. This is delivered to all of our carers by our expert in-house training teams, who deliver modules that cover personal care, manual handling, medication, dementia, first aid and safeguarding.
Whilst ensuring all of our carers are fully trained to equip them when they are providing care and representing Helping Hands, they also have thorough background checks in the form of character references and Disclosure Barring Service (DBS) screenings. That way, we can guarantee that you will have high quality care in your home from fully vetted individuals.
As a national care provider, we are routinely inspected by the Care Quality Commission (CQC) to ensure our services are safe, effective and responsive. Being scrutinised by a regulated body ensures that you can have total peace of mind that we will do what we say we will do, without any exceptions.
I would recommend Helping Hands to anyone who would like to make a difference in people’s lives and get thorough training and support.
Lynne, a live-in carer
Areas across Stourbridge that we cover:
Find out more about care in Stourbridge
If you’d like to discuss your home care options, you can call our team of advisors on 01384 500 478. They’re available to take your call seven days a week.
Alternatively, you can pop into our branch on High Street, where Rebecca and the team will be happy to talk through the different ways that we can support you. If getting to us is a bit difficult, we can even come to you – whether that’s at a local café or in your kitchen.