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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 30 reviews


For an unrivalled care service within the comfort of your own home, our branch in Stourbridge is dedicated to providing the local community with the support they need to continue living independently. Every carer undergoes rigorous training and background checks while the team are also monitored and regulated by the Care Quality Commission (CQC).

The Stourbridge team are able to offer a variety of different care services in Blakeshall, Clent, Dudley, Enville, Hagley, Halesowen, Kidderminster, Kingswinford, Kinver, Stourbridge, Stourton and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01384500478 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Stourbridge, 143 High Street, Stourbridge, West Midlands, DY8 1DW (see on maps)

Visiting and live-in care in Stourbridge

Situated on the edge of the Black Country, Stourbridge is a Midlands town famous for its glass industry and for producing the first steam locomotive to run in the United States – The Stourbridge Lion. Surrounded by open green countryside and quaint villages, Stourbridge has some great links to the northern city of Wolverhampton and Birmingham, the latter of which lies a mere 15 miles away. Most importantly, Stourbridge is home to a team of friendly and dedicated Helping Hands carers.

At the recent Helping Hands Annual Awards Ceremony 2018, the Stourbridge Branch were successfully awarded the National Carer Retention Award, beating 88 other branches to the coveted title.

Meet the team

Martine Kahwa

Meet Martine Kahwa, our Branch Care Manager, Stourbridge

I am a mother to three children and two step children. I am married and enjoy spending quality time with my family and making lasting memories. I do enjoy floristry in my spare time and you will often find me creating arrangements and utilising any objects that I can. I like to walk and spend time walking along the local canal, especially in the summer months, with a picnic. I love being involved with community activities and over the last two years have had the privilege of being a volunteer for the charity Re-engage. This involves having group parties to my home and welcoming them with a lovely afternoon tea. I get so much enjoyment from this and listening to all of their stories of their past lives and present, even whilst they have me constantly at the kettle and getting through 12 pots of tea in two hours!
Monica Ahir

Monica Ahir

Regional Care Director, Central

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Nesta Bishop

Nesta Bishop

Head of Live-in Care, Central

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareElderly CareRespite Care

Other services we provide at this branch

Visiting care in Stourbridge to suit you

For over 30 years, we’ve ensured that as many people as possible are able to stay within the comfort of their own homes whilst receiving the very best in home care. We’ve helped thousands of individuals across the country, and Martine’s team uphold that exact same passion for supporting others, regardless of their care needs or condition.

Helping Hands specialise in supporting people in their own homes and are able to cater for a variety of different conditions such as multiple sclerosis, cerebral palsy, myalgic encephalomyelitis (ME), cancer, dementia and many more. Martine’s team have a whole host of experience and between them are able to offer the very best visiting care in the area.

Daily or weekly calls could include supporting you to get in and out of bed, safely mobilising around your house with standing and walking aids, preparing your meals or doing some light housework. What’s more, care provides companionship too. Our carers won’t just tidy up and help you with personal care, they’ll take the time to make you both a cup of tea and have a chat about the news, your past or even the weather!

Extra support with live-in care

For round-the-clock support with the familiarity of the same carer throughout the day and night, our live-in care option offers consistent care and reassurance that you always have someone there to look after you. So, if you get disorientated at night or need someone to help you move into a more comfortable position to avoid pressure sores, you’ll always have someone on hand to support you.

Regardless of whether you have a progressive, organic or complex condition, we can cater for your needs and requirements. And with the benefit of being fully supported by a talented team of clinical nurses, we can care for intensive needs such as tracheostomies, PEG feeding tubes, catheters and stomas, all whilst you stay in the place that you know and love – your home.

Your live-in carer won’t just care for your physical needs, they’ll also tend to your emotional needs too. So, whether you enjoy window shopping at Merry Hill or fancy a day out spotting the cheetah and giraffe at West Midland Safari Park, your carer will accompany you and enjoy your day with you.

Better than a care agency in Stourbridge

We’re proud to say we’re not a care agency and never have been – we’re a private home care company who for more than 30 years has delivered superlative care to our thousands of customers across England and Wales. You may think it doesn’t make a difference whether we’re an agency or not, but it really does. Traditionally, care agencies are there to ‘introduce’ you to a carer who then becomes your responsibility to pay, manage and employ. You essentially become their employer, which is hardly the sort of thing you want to be spending your time doing when you need to be focussing on your care and wellbeing above all else. However, because we employ all of our carers directly at Helping Hands, offering pay and conditions well above the industry standard, we can choose the very best people to become our Stourbridge carers, meaning you get nothing but the highest standards of care every day that you need us.

Private care in Stourbridge

When you choose a private care provider such as Helping Hands for your care needs, you’ll receive an exceptional level of service that is fully tailored to your specific requirements and wishes. Our superb team of carers in Stourbridge will take the time to fully understand your needs in relation to your condition and your circumstance, and will help you design a package of care that supports your independence and allows you to remain comfortable and secure in your own home. From setting your bedtimes to choosing your favourite meals, you’ll have control over lots of important details of your care plan. Our Stourbridge care team are completely committed to ensuring every aspect of your care is perfect for you.

Domiciliary care delivered to your requirements

We understand how difficult it can sometimes be to accept that you might need a bit of extra help with your personal care or if you’ve recently received a diagnosis that means you now need support with your mobility. The Stourbridge team of empathetic and understanding carers are here to assuage any worries and anxieties and provide domiciliary care that totally suits you.

Led by you, the team will get to know what you need support with, your daily routines and your personality, which ensures that you have the right level of assistance in place delivered by a carer that you can get along with.

Dementia care and support from our experts

Being faced with a dementia diagnosis can be difficult to comprehend for both the individual and their family. With new symptoms to get used to – such as memory loss, confusion and disorientation – you may need to make some adjustments to your life and daily routine. To ensure there is as little disruption as possible, dementia care from Helping Hands helps you to come to terms with your new way of life with carers that are expertly trained in dementia and the effects.

We are closely aligned with the Dementia Action Alliance (DAA), a leading organisation in the dementia field who promote sharing of best practice and the latest and safest guidelines for supporting those living with dementia. Most importantly, our carers will enable you to ‘live well’ with dementia and not ‘suffer from’ the condition.

Get your independence back with elderly care

As we get older, we may start to notice that our reaction times are not as they were, or our mobility is starting to become more difficult. But with elderly care from our Stourbridge team, you needn’t worry about struggling with your daily routine as your get older. Your chosen carers will help you with whatever you need support with – whether that’s accompanying you to the local coffee shop to catch up with your friends, watering your plants or even taking your canine companion for a walk.

If you already have support from us but require extra help with personal care, administering medication or applying creams, we can alter your care plan at any time to account for this. Your care package is totally flexible and can be altered at any time to reflect your changing needs.

Respite care for emergencies or a well-earned break

Taking a break from being a full-time carer is a crucial part of a care routine, as it allows both of you to have some breathing space and recharge your batteries. Respite care is the perfect way to still get the care you’re used to, but safe in the knowledge that it’s been organised and agreed with all parties so that nothing is unaltered.

There may be times when planning ahead isn’t possible and your caregiver needs to attend a family crisis or you may have recently been injured or fallen ill and need extra help while you recover. Respite care from the Stourbridge team can be arranged in as little as 24 hours; a carer will be with you to quickly step in and provide the very best care and reassurance so that you have nothing to worry about.

Award-winning training for our Stourbridge carers

We are extremely proud to be the first and only home care provider to be acknowledged as a Centre of Excellence by Skills for Care for our training programme. This is delivered to all of our carers by our expert in-house training teams, who deliver modules that cover personal care, manual handling, medication, dementia, first aid and safeguarding.

Whilst ensuring all of our carers are fully trained to equip them when they are providing care and representing Helping Hands, they also have thorough background checks in the form of character references and Disclosure Barring Service (DBS) screenings. That way, we can guarantee that you will have high quality care in your home from fully vetted individuals.

As a national care provider, we are routinely inspected by the Care Quality Commission (CQC) to ensure our services are safe, effective and responsive. Being scrutinised by a regulated body ensures that you can have total peace of mind that we will do what we say we will do, without any exceptions.

Find out more about care in Stourbridge

If you’d like to discuss your home care options, you can call our team of advisors. They’re available to take your call seven days a week.

Alternatively, you can pop into our branch on High Street, whereMartine and the team will be happy to talk through the different ways that we can support you. If getting to us is a bit difficult, we can even come to you – whether that’s at a local café or in your kitchen.

Call us on 01384500478 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Stourbridge to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 30 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 3 reviews

Our credentials

Our Stourbridge branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Stourbridge, 143 High Street, Stourbridge, West Midlands, DY8 1DW Show on Map

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