Wakefield

We met with Emma today to discuss my mother’s care requirements and she was so helpful in both outlining and explaining how Helping Hands operate and the level of service that would be provided and again how this could be scaled to meet any changes, Emma provided those assurances that any family would be keen to have confirmed alongside her genuine committee to ensuring the quality of service provided was of the highest standard.

I approached Helping Hands Wakefield because I needed care for my mother. I had read good reviews about the service and read the ‘good’ CQC report. We had an assessment visit from Maggie Smith yesterday. We have had no experience of the care system and Maggie did a thorough assessment answering all the questions we asked and giving us lots of information about things we hadn’t thought to ask. She spent a lot of time talking to mum about what she wanted from care and really put us at ease. She was kind, patient, intersted in mum and her life and I thought she was a great ambassador for Helping Hands. Unfortunately HH do not have the capacity to offer us care at the moment but would definitely recommend them to others.

I’ve been working for Helping Hands for 7 months and am really impressed with the whole company and Wakefield branch in particular. The office staff are very supportive and approachable and it’s refreshing to feel cared about as a member of staff. Communication and training are great and lead to impressive individualised customer care. It’s so good to hear the people I visit say that everyone that cares for them is lovely. I’m happy and proud to work with this great team.

Hi would like to say what an honour it is to work for helping hands Wakefield the best in Yorkshire 10 Star I would like to give what a fantastic team we have Emma is the best manger I’ve ever work for office staff are amazing and we have amazing team of carer and I am one of them we go above and beyond for each client we look after I would recommend to all my family and friends to come to helping hands Wakefield I treat all my clients the same as one day I will need care my self and deffo will be going to helping hands Wakefield 100% so please come aboard with helping hands home care Wakefield

My first impression of Helping Hands was very professional, caring staff who are committed to providing the right service and care package tailored to each individual customers needs. They make sure staff are trained and assessed in their role as a cater. Everyone goes above and beyond for the client and it’s a very rewarding job and nice place to work.

Quick and efficient access to help we needed at the time. Friendly understanding staff.

My mother in law has taken to Julie straight away. She’s a kind and thoughtful lady who is very hard working. Worth her weight in gold!

Not used the service as our relative has been taken into hospital but I found what we had seen so far very professional

Extreemly capeable and flexible person, who goes the extra mile ( 10 miles to be exact) for her customers.

Rang promptly Listened to our needs Arranged a visit within next 3 days Gave all relevant information.

Sophie was very professional, friendly and helpful. She explained things clearly.

Very nice & friendly

Good information

The lady explain everything very clearly

Easy to talk to, and follow up email sent promptly

My mothers care is now under Wakefield office and we are having to be patient to get the new team settled and get upto date with mothers needs

The person on your end, sorry don’t remember his name. When he spoke he spoke with a lot clarity. I never felt uncomfortable talking with him and it normally happens often.

Lawrencia was very professional and personable and along with the assessment itself inspired confidence.

It was a pleasant and informative call.

Pleasant helpful service.

They were really very supportive to my mother

Adrienne offered professional yet kindly advice and emailed the details immediately after the call

Good service make sure my mother is safe and comfortable

I spoke to Chris and he was extremely helpful in answering all of the questions I had. Courteous, knowledgeable and helpful

Very helpfully.

Informative, kind and caring made me feel reassured that my mum would be in good hands ??

All points covered. Everything explained very well. Appt made. Very knowledgeable & friendly operative.