Reviews for our Watford Branch
Kim Hogan and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
After one year of service by Helping Hands, Watford, I am pleased to applaud Kim, Amy and their team of carers for the professional and person-centered care that they provide for my Mother. Mum’s health has experienced growing and serious challenges in these months – Alzheimer’s, pneumonia, a heart attack, general frailty – and Helping Hands has stepped up to the mark admirably. I would especially underline the ability of the team in Watford to respond to any reasonable request of family members, who are naturally concerned for a loved one and wish the very best for them. On this point, there has been a notable and marked emphasis by the Watford management and staff in recent months, and for this, we are very grateful. Thank you Helping Hands, Watford! May you go from strength to strength!
very understanding of the specific circumstances.
Amy Nevard was communicative, informative, friendly and helpful. It was an excellent customer experience.
Gave me the information I needed to help me hopefully get quality care for my 91yr old Mum,
The lady Tabatha on the online chat was very helpful.awaiting a call for more information regarding a visit.
Little more communication needed as the carer said she did not have care plan for mum’s needs. As I had given my mum’s needs on assessment I expected that to be given to carer before she started. But v satisfied with care. Thanks. / No worries.
The lady was extremely helpful, answering all questions promptly and without being pushy
Great attention to detail about the caree to carer. Happy to answer any concerns
Friendly, informative, professional
Generally the service has been very good, the carers are very nice and punctual. The only concern I have is that sometimes the carer seems unsure of how to deal with my dad’s catheter.
The questions I asked were all answered to my satisfaction, but the next step is to discuss the matter with other family members who are on holiday at the moment. It is not for me alone to recommend – it will be a joint decision.
Always helpful staff go out their way to assist.
I found Amy very approachable, helpful and informative. She was very thorough in the assessment of my dad.
The call was easy to make. A friendly person answered and I was given an appointment for someone to come out and see me this week. Only thing I didn’t like was the recorded message.
Very helpful lady.Ellie was very informative and instilled trust and professionalism
It was very reassuring and comforting that there’s someone there willing and able to help. The support on offer is just what we need at this time.