Watford

My elderly immobile Mum had a fairly awful experience with a care agency before we came to Helping Hands. She was reliant on hoisting and competent moving & handling skills but was always nervous. The HH carers were very sensitive to this, and also took great care to learn my Mum’s care routine. They were cheerful ladies, chatty with Mum and it wasn’t just a job for them. They genuinely did care and went to great lengths to make Mum comfortable and ensure her needs were met, concerning themselves with the finer details. Our dear Mum passed recently and HH carers were there to the end being so lovely. Tia, Natalia, Stefana, Priya, Steffi, Bethany, Gemma and Karthi in the office, and anyone else I’ve omitted who supported us… Ladies you are very special carers, we could not have coped without you and have special memories of your time with us. It is YOU that the Helping Hands group build their reputation upon, so I hope they give you adequate change of tunics to wear, more pay and invest in you a bit more. We’re so grateful for all you did for us. THANK YOU SO MUCH and I’m sorry it took me so long to do this. God bless you.

I am very impressed with the care Helping Hands are giving my 97 year old Mother for 2 mornings a week. They are very professional and are obviously well trained. She looks forward to their visit and they have matched the carer to my mother’s personality perfectly. I would fully recommend them and give a 5 star rating.

Have been more than happy with the service..very reliable and efficient. Has given me peace of mind. They understand.my needs caring for my.mum.

The service is reliable and the girls helpful and kind to my mum

i am happy that a consistency of Care has been provided to help out with Mum.This was very important as we were experiencing serious illness in the wider family. The office responds quickly to phone and email questions.

very understanding of the specific circumstances.

Very helpful.

Amy Nevard was communicative, informative, friendly and helpful. It was an excellent customer experience.

Always helpful staff go out their way to assist.

Gave me the information I needed to help me hopefully get quality care for my 91yr old Mum,

Friendly, informative, professional

The questions I asked were all answered to my satisfaction, but the next step is to discuss the matter with other family members who are on holiday at the moment. It is not for me alone to recommend – it will be a joint decision.

Very helpful lady.Ellie was very informative and instilled trust and professionalism

It was very reassuring and comforting that there’s someone there willing and able to help. The support on offer is just what we need at this time.

Generally the service has been very good, the carers are very nice and punctual. The only concern I have is that sometimes the carer seems unsure of how to deal with my dad’s catheter.

The call was easy to make. A friendly person answered and I was given an appointment for someone to come out and see me this week. Only thing I didn’t like was the recorded message.

The lady Tabatha on the online chat was very helpful.awaiting a call for more information regarding a visit.