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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 16 reviews


For over 30 years, our care teams have been offering care across the country to those most in need of support in their own homes. And with our care services being closely monitored by the Care Quality Commission (CQC) for the safety, efficacy and responsiveness, as well as training of our carers, you have the full reassurance that you’re in the best hands.

Our Watford home care team offer dedicated support to families across Watford, Gerrards Cross, Borehamwood, Rickmansworth, Cookham, Abbots Langley, Beaconsfield, Elstree, Bricket Wood and the surrounding areas. Branch Manager Kim and her team are here to ensure that you have the care you need to feel safe and independent in your home.

This branch covers where you need care:

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To learn more about how we can help call

01923 708 834 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Watford, 20 Market Street, Watford, Hertfordshire, WD18 0PD (see on maps)

Visiting care and live-in care in Watford

On the northern outskirts of London lies Watford, a town that is home to the Warner Bros. Studio Tour and Watford F.C. Situated on the commuter line into the city of London, Watford is also home to a team of dedicated carers from one of the UK’s leading home care providers – Helping Hands.

From short, frequent care calls in the form of visiting care, or round-the-clock assistance with live-in care, we are certain that there will be a type of care that’s suited to you. Whether you need help getting to and from the shops once a week or getting washed and dressed in the morning, or if you have a long-term medical condition that means your mobility is restricted but you still want to enjoy your independence at home with a live-in carer, our Watford team will work with you to create a support plan crafted entirely around you.


Meet the team

Meet , our Branch Care Manager, Watford

I am the Branch Care Manager for Helping Hands in Watford. I have worked in the care industry for over 7 years. My skill set to manage an effective team developed through working in different sectors of care. In my spare time I enjoy going to the gym to keep active, and reading books that challenges me to use critical thinking, along with stimulating my mind, enhancing my vocabulary and seeing things from a different perspective.
Immaculate Song

Immaculate Song

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite Care

Other services we provide at this branch

Visiting care for families around Watford

Acknowledging the need for care can be distressing for you and your surrounding family, especially if the idea of residential care doesn’t feel like the best option for you. With visiting home care from Kim and her team, we’ll work with you to provide a personalised care plan that gives you the support you need so that you can continue to live independently at home – regardless of your condition.

Your independence is at the heart of what we do. That’s why we tailor each care package to suit your needs and routines, enabling you to continue with living each day entirely on your terms in the comfort of your own home. And with thorough in-house training for each of our carers, we’re fully equipped to support you in any way you need. Whether you are starting university and need mobility support getting around campus, or you’re living with a progressive condition and feel like you need some support around the house – we’re here for you.

Live-in care for round-the-clock support

With live-in care, one of our dedicated carers will live with you in your home to be there whenever you need them. They will ensure you are safe, comfortable and happy, whilst still maintaining your privacy as and when you require. What’s more, we’ll work with you to find a carer that suits your personality, hobbies and interests; so whether you enjoy a day out to Aldenham Country Park or cheering on The Hornets at Vicarage Road, we’ll find a carer that is the perfect fit for you.

Each of our carers receive award-winning training at our bespoke training centre in Warwickshire which enables them to support a range of conditions, including neurological injuries, cerebral palsy, dementia and mental health. And with support from our team of Clinical Nurses, we are fully equipped to support you with anything ranging from personal care and household chores to PEG feeding and catheter management.

Discover more on what is live-in care here.

Better than a care agency in Watford

Helping Hands are a private care provider, rather than a care agency. This means you’ll get certain guarantees from us that many care agencies simply don’t provide. For instance, we employ all of our carers directly and pay them significantly more than the national industry average. A lot of agencies will instead ask you, the customer, to handle payments to your carer, as well as requiring you to complete lots of time-consuming paperwork. We prefer to make the care journey as straightforward as possible for you and your carer.

Private care in Watford

Using a private care provider such as Helping Hands means that you’ll receive a care service that is completely tailored to your specific requirements and wishes. Our Watford care team will work with you to create a fully bespoke package of care that addresses all the particular needs of your condition and is designed according to your personal preferences. It might be that you have a favourite set of meals that you’d like your carer to prepare, or certain times of the day when you’d prefer to enjoy some peace and quiet to yourself. As a private care provider, we can be completely flexible to your wishes, ensuring you’re able to focus on doing the things you enjoy.

Domiciliary care in Watford

Domiciliary care is more than just care; it provides you with the support you need so that you can continue to live an independent life in your own home – just with a little help along the way.

And with no restrictions on visiting, no set mealtimes or menus and no daily schedules to follow, you’ll have the freedom to choose what to do with each day, as well having full control over the frequency and intensity of your care. So, if you need visits that are little and often to help you with your meal preparation or more complex support that includes overnight stays, Kim and her team are here to help in any way you need them to.

Specialist dementia care from our Watford team

We’re proud to be the leading dementia care specialist in the UK. And with 30 years under our belt, our team of Watford carers have the knowledge and experience to support you and your loved ones throughout your journey with dementia. We understand that consistent and personalised care is pivotal, that’s why Kim and her team will work with you to provide a personalised support plan that ensures that you and your loved ones have the information, guidance and support available to you when you need it.

There are over 100 different variants of dementia; each of which has its own unique effect on the person living with the condition. From memory loss to challenging behaviour, our Watford team will work closely with you and your family so that you have the support you need that enables you to live well with dementia.

Elderly care for your peace of mind

We understand that, as we grow older, we can be faced with more difficulties in doing the things that once seemed quite simple to us. It may be that you are finding it hard to prepare a healthy and nutritious meal or even finding it difficult in getting in and out of bed; with elderly care from Kim and her team, we’ll give you the support you need to live independent at home – with minimal disruption to your usual routine.

As we reach our elderly years, it’s not uncommon for loneliness to take its toll on your wellbeing. So if you want someone to accompany you to the shops or pop in for a cup of tea and a chat, we’ll be there for you.

Respite care as and when you need it

Respite care from our Watford team is available for any occasion. You may be due to return home from hospital following an unexpected illness or injury, or perhaps you are looking to go on holiday with your family but you would like some extra support whilst you’re away. Whatever it is you need, Kim and her team will work with you to provide a personalised respite care package that gives you the support you need, for as long as you need it.

Or if you’re considering receiving some extra support but you’re not sure if home care is right for you, respite care is the perfect opportunity for you to establish the support you need before deciding on anything long-term.

Award-winning training for our live-in carers in Watford

Helping Hands was founded by Mary Lee in 1989 to enable more families to feel safe and independent at home. With 30 years’ experience, we are fully regulated by the Care Quality Commission (CQC) to ensure that we are always adhering to strict guidelines and providing the same safe, professional service that we always have.

But we wouldn’t be where we are today if it wasn’t for the commitment of our amazing team of carers. Following a stringent recruitment process, each of our carers complete a comprehensive training course that covers modules such as health and safety, medication administration and moving and handling, as well as receiving full background checks such as Disclosure Barring Service (DBS) screenings. But with their professional experience and expert training aside, each of our carers possess one very important quality that is pivotal to becoming a Helping Hands carer: they all genuinely care.

Thanks to the commitment and compassion of our team, we are proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care.

Find out more about care in Watford

If you are considering care for you or your loved one and would like to find out more about the care packages we can provide for you, please call our team. We’re here to take your call seven days a week.

Alternatively, if you’d prefer to meet face-to-face, please feel free to pop in to see us at our branch on Market Street. Or we will be happy to meet you at a place that is more convenient for you – whether that’s at a café that is local to you or your front room.

Call us on 01923 708 834 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Watford to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 16 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.4 out of 5

from 14 reviews

Our credentials

Our Watford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Watford, 20 Market Street, Watford, Hertfordshire, WD18 0PD Show on Map

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