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Locally managed service

St Albans

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 33 reviews

St Albans

Our team in St Albans are committed to delivering an industry-leading standard of care to the homes of adults of all ages throughout the local community. Carers are handpicked for their natural altruism and developed with comprehensive, ongoing training in line with the Care Quality Commission (CQC), helping our customers feel assured that they are receiving an unrivalled service at all levels of care.

Together, the team provides tailored home care in St Albans, Harpenden, Chiswell Green, Dunstable, London Colney, Luton, Markyate, Hemel Hempstead, Redbourne, Wheathampstead, Sandridge, Codicote, Hatfield, Potters Bar, Kings Langley, Radlett, Shenley and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01727702376 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands St Albans, 2 Canberra House, London Road, St Albans, Hertfordshire, AL1 1LE (see on maps)

Visiting care and live-in care in St Albans

With the St Albans cathedral and church just up the road, our local care team are truly in the heart of the St Albans community. Providing flexible care support, our team helps people in their homes, giving them the support they need where they feel most comfortable.

Whether you require a weekly visit from a companion to check in and help out with niggling tasks, or a full-time live-in carer to provide support around the clock, there is a Helping Hands carer in St Albans well-equipped and motivated to assist you with your needs, no matter your condition. With bespoke packages available, your care plan is flexible so that your frequency of support can change as your requirements do. Get in touch today to find out how we can help you!

Meet the team

Karen Lane

Meet Karen Lane, our Branch Care Manager, St Albans

Hello, I am Karen, the Branch Manager for the Saint Albans Branch. My responsibility is to oversee and set up Care Packages in our local area and to ensure that we are delivering the very best care at all times ensuring our customers remain safe and independent in their own homes. It is important to me and my team to ensure that we provide tailored packages to suit our customers' needs and in turn develop a strong working relationship between our team and the customers. I was born in Ireland and moved to the UK in 1997. My passion to work in the care sector has come from experience from a young age as my mother was very sick. When my son was born, he was taken to Great Ormond street where he was an ongoing patient for sixteen years. Thankfully my mum and son are both thriving. This, in turn, has given me the drive to want to help others and improve quality of life. I enjoy swimming and dog walking on my free time.
Monica Ahir

Monica Ahir

Regional Care Director, Central

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Regular care visits for families around St Albans

The support that the team provide covers a whole variety of areas and is completely unique to the person receiving care. Starting from a half-hour visit a week all the way to several hours each day, our carers are on hand to support with the day-to-day activities you might be finding difficult.

Visiting care is an ideal solution if you know that you need or want some extra help but don’t want to move into residential care. Our carers will come to you working to your timetable, and the support we can provide covers:

  • Personal care and hygiene: helping you to use a commode or the shower, while always giving you privacy and space
  • Managing medication and ensuring you’re safe when swallowing pills
  • Tending to aspects of complex care such as stomas and catheters
  • Helping you to get dressed in the morning or at night

Though the practical support our carers provide is incredibly important, they also place a lot of importance on helping you when you’re out in the community. They’ll be by your side if you need to go to the shops or if you want to meet up with family and friends.

It’s for this reason that we choose our carers based on a combination of experience and personality.

Constant, ongoing live-in care around St Albans

If, over time, you start to feel that you need a more consistent care solution or you’re concerned about the welfare of a loved one, live-in care can provide peace of mind and reassurance.

A live-in carer, carefully chosen by us, will live with you in your home and make sure you have everything you need to remain comfortable and safe at all times. Over the last 30 years, our live-in carers have cared for people with various conditions, such as dementia, Parkinson’s and those recovering from a stroke.

Because it’s a major step to welcome a new person into your home, our local managers will help you settle in with having your new carer around and make sure that they not only have the right experience but also the right personality. In other works, they’ll be the perfect fit for all of your needs.

Whether you just need live-in care for a short period of time after a stay in hospital or a more permanent arrangement, live-in care is a viable alternative to residential care.

Domiciliary care in St Albans

Domiciliary care gives you to freedom to choose the frequency, duration and intensity of your care, ranging from 30 minutes a week to several overnight stays.

You might just need a helping hand hanging the washing out in the mornings, or you may require more complex clinical care, such as catheter management. Nonetheless, our expert carers are fully trained in all aspects of care, giving you and your family peace of mind.

One-to-one dementia care from our specialists

Caring for a person with dementia can be a lot to take on for a family. As a dementia care specialist, we’ve been supporting people with different forms of the condition for over 30 years, and understand the need for consistency in dementia care.

Dementia affects people in different ways – someone might just need gentle encouragement or reminders to take their medication for example, while another person might need constant supervision. The solution we provide is always unique to the individual we support and can be easily altered if your needs change.

Elderly care to support your independence

A part of growing older can mean that we find those once simple tasks more difficult. Taking the bin out, weeding the patio, watering the hanging baskets and hoovering the stairs are just a few examples that you might need a helping hand with.

You might just need 30 minutes per week, or several hours, no matter the duration, our friendly and professional carers are always here to assist you.

Respite care for your short-term support

Supporting a loved one each and every day can be a lot to take on. And if you’re juggling other commitments, it can feel incredibly overwhelming.

Though it can be rewarding, being a loved one’s full-time carer can make you feel fatigued and in need of a break. Respite care, arranged on a short-term basis, lets you take some time for yourself so you can recharge your batteries but still be assured your loved one has the same level of support you’d expect for them.

You can also use respite care as a way of seeing how care in your home can work further down the line. Or you might need to leave your loved one to resolve a family emergency. We can often arrange care to start swiftly so as to cause as little disruption as possible to your routine.

Advanced care for complex conditions

Neurological conditions and complex injuries often need specific care. Our carers have the backing of a team of experienced clinical nurses, which allows them to support people with conditions such as motor neurone and people who have sustained brain or spinal injuries.

Our carers can assist with various areas of complex care, always maximising comfort and independence. From changing catheters to managing various medications and using specialist equipment such as hoists and ventilators, our team has the right solution to help you stay as independent as possible.

Our trained carers based in St Albans

Following the latest practices and constantly ensuring a safe service is at the front of everything our carers do.

To make sure they’re well-equipped to deliver care around St Albans, each one goes through a thorough training programme which covers a host of areas such as personal care and how to maintain safety in the home.

As well as going through our endorsed carer training, our carers also go through a full background and DBS check, and because our carers are directly employed by use, we can also take care of all the employment paperwork as well.

Like all our branches, our St Albans office is regulated by the Care Quality Commission which means that we’re fully committed to providing a safe, secure service.

Find out more about live-in care or visiting care in St Albans

The team will be on hand to help you make the decision which is best suited to your needs and the requirements of your family. You can pop in and see them at our Great North Road office Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with the team, please get in touch with us. We’re here to take your call seven days a week:

Call us on 01727702376 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for St Albans to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 33 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.7 out of 5

from 17 reviews

Our credentials

Our St Albans branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands St Albans, 2 Canberra House, London Road, St Albans, Hertfordshire, AL1 1LE Show on Map

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