Reviews for our St Albans Branch
Debbie Carmichael and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
I found the lady’s who came to my house explained everything very well thank you.
Clear, helpful, comprehensive and supportive person.
Very helpful person, able to help us and gave impression that your company is competent and professional. Was able to arrange meeting at (relatively) short notice.
Friendly, supportive, encouraging.
Quick, efficient, and fuss free
Answered straight away, v friendly, could arrange a meeting v quickly, v efficient.
Helping Hands has delivered on its promises
Carers for my father over the past 9 months have been fantastic (apart from one and that was dealt with promptly). They all bring a different perspective which is good for Dad. They are focused on what is right for him an have worked with us to adapt the care programme as his health has deteriorated. They are flexible and supportive to him and the whole family.
I made an on line inquiry last night. Within 24 hours I had a response and an appointment arranged for an assessment of an elderly relative in 2 days time.
Claire was so Lovely, helpful and knowledgeable regarding the services offered. She asked relevant questions which I expected and was pleased were asked. Thank you.
Emma was very friendly but professional and the assessment was very thorough. We were very satisfied with the whole visit and feel happy and confident in the care services Helping Hands will be able to provide.
Friendly person who really wanted to help with my enquiry
The person who I spoke with was very knowledgeable and friendly.
Given useful information
Informative receptive and concise!
Really friendly and informative. Took the time to explain all my options.
Empathetic person on phone. Got the outcome i was looking for easily
Firstly because Nikki did assessment and she helped care for my father 5 years ago so this gave us confidence and she was so brilliant with my dad who had terrible alzheimers. SecondlyYou were able to supply workers quickly and thirdly the workers have been excellent and my mother Daphne likes them and says they are wonderful. So thank you very much. Jenny Sc.
Nicki was kind, re-assuring and informative.
My query was fully dealt with, I was given complete information on the phone and that was followed up with an email immediately
Very professional and lovely to discuss care for my dad with
Lucy had a really kind, considerate, caring phone manner and put me at ease. She helped set up an appointment tomorrow
The girl on the phone seemed very caring and efficient.
Prompt and helpful response through online chat.
The lady was very Nice and helpful
Sharon was kind, thorough, patient, understanding, knowledgeable & very helpful.
excellent telephone manner and efficient, well informed conversation, patient, positive, engaging and encouraging experience
Very helpful and efficient
Very helpful, thorough & kind
Extremely helpful conversation which was very clearly explained in clear easy to understand English