Reviews for our Worcester Branch
Bernie McCormick and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Arthur is excellent and has a good team.
reliable and very friendly.
Arthur and his team very professional and friendly giving a great service. Definitely recommend them.
Artur was great and had taken everything I suggested on board. It is too early to say whether the care is as good as the pre care service but early signs are very good
I pick the phone up and helping hands take over. They swoop in and save the day both for my Mum as the patient and for myself and my family. Wonderful people!
Because Petra was lovely lady and very understanding / Yw
Karolina was very professional and caring. We liked her pro active approach and she anticipated many of our concerns. We all felt that mum was being well cared for.
Very efficient worker has got herself in a routine and every day is very stress free Always on time and a delight to have in the house every morning
very good-but left with one unasked question about a date put on the form-wasn’t sure if this is a start date that cancellation is calculated from, and potentially chargeable, as I have not met Matthew yet to start any process as far as I am concerned.
I can only comment on the Worcester branch but Petra and her team are excellent – professional, business like and caring. All the Carers that my Dad has had have been compassionate and competent. He resisted help of any sort but their manner has won him over and he looks forward to their visit. If there is a change of time or Carer coming, we are always kept well informed.
Think the scoring speaks for itself
The assessor was extremely polite, professional and friendly. He has a very good understanding of my daughters needs and asked very relevant questions. He also included sarah in the assessment and made her feel comfortable. / Just thought it might not be great for your tummy at mo. ?? / Sorry last text not meant for you! Gaenor Biszewski
Professional and polite.
Happy helpful sympathetic person.
Explained the service provided, didn’t want to seem too pushy, and generally explained assessment and when they would call back ??
Prompt replies, pleasant and professional staff
Very helpful and well informed. Gave good advice and prompt to arrange an assessment. If the rest of the organisation is as helpful things are looking positive.
It took me an hour to get through
Good communication. Going the extra mile to help at short notice and prompt professional hands-on service.
Lucy was very friendly and helpful and that is all I could ask for. She was keen to do few bits before she left but had nothing else needed. Thanks
When you cannot fault the service you are being given in anyway then helping hands Worcester deserve maximum scores and a huge thank you for all they do
Lots of time given to give a thorough assessment of mum’s needs and to get to know her.
Angus was very friendly and understanding of my predicament and managed to find someone at short notice and arrange visit in hospital and to my home before I go home.
Helpful, understanding of my relative’s requirements and offering appropriate help.
Bright and helpful.
Very polite and helpful
I have found the staff very helpful & accommodating to the service user, my mum Valerie.. I will be getting contact with the Worcester branch very soon for some more care.
Although the call was good the email to follow included a link to form filling which didn’t work and a missing attachment
Nothing is too much trouble for Artur and Petra. They have been fantastic and I would recommend them to everyone- a brilliant service
I scored that way because the carer did everything as required and in a prompt manner
Courteous, friendly, concerned about my mother, all the
So far we have received great customer service from Petra.