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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 34 reviews


Our Helping Hands branch in Worcester is home to a team of fully-qualified carers, possessing the skills and compassion required to enhance the quality of life for the most vulnerable of people. With an aptitude for altruism and industry-leading training regulated by the Care Quality Commission, the team is on hand to support you or your loved one with all the assistance they need to preserve their independence and maintain their wellbeing.  

Branch Manager, Bernie, and her team of expert carers are fully committed to providing you or your loved ones with bespoke home care services in Broomhall, Claines, Collow End, Ledbury, Fernhill Heath, Kempsey, Powick, Storridge, Lower Broad Heath, Martley and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01905401819 *If you are an existing customer, please use the branch phone number

Branch address

32 Broad Street Worcester WR1 3NH (see on maps)

Visiting care and live-in care in Worcester

Just a stone’s throw away from the scenic Malvern Hills, the city of Worcester is home to a wealth of interesting architecture, fascinating history and the well-known Worcester Warriors Rugby Football Club. Yet with so much to see and do around the Worcester area, getting out and about can be difficult if you are in need of a little extra support. That’s why we have a dedicated team of Helping Hands carers in the local area to support you to live safely and independently at home and out in the local community.

From as little as 30-minute visits per week to around-the-clock live-in care, our carers are on hand to provide all the assistance you require, with a care package tailored to your needs. Get in touch with us today to arrange a meeting and begin receiving the help you or your loved one needs to maintain their independence in the comfort of their own home.

Meet the team

Berni McCormick

Meet Berni McCormick, our Branch Care Manager, Worcester

Hi, my name is Berni, and I am the manager for Helping Hands Worcester branch. I have only recently started working for Helping Hands, but I have a wealth of knowledge and experience and I am excited about meeting all the customers and staff. I am responsible for ensuring that we continue to provide the highest level of care and support to all our customers and potential new customers in the Worcestershire area.
Denny Bruce

Denny Bruce

Area Care Manager, Central

Read More
Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care in Worcester tailored to your needs

Helping Hands was founded by Mary Lee in 1989 in order to provide person-centred care to those who needed it in the comfort of their own homes. Built on a foundation of family values, we have always ensured that the service we provide has been family-focused and completely tailored to you and your needs. And over 30 years later, we are proud that we are still providing the same level of high-quality home care to each and every one of our customers across England and Wales.

Every member of the Helping Hands team is here to ensure that we enable our customers to enjoy the quality of life that they deserve in the comfort of their own homes, irrespective of their personal or medical needs. So whether you need support with your housekeeping and medication administration or simply a friendly face to pop in every now and again for a cup of tea and a chat, we’ll be there for you.

And what’s more, with the support of our dedicated Clinical Nurse team, we’re fully equipped to support with more complex conditions such as multiple sclerosis, spinal injuries, Parkinson’s and those that are recovering from a stroke, so you can rest assured that you’re in safe hands.

Personalised live-in care for round-the-clock support

With live-in care from Bernie and her team, one of our carers will live with you in your home and be there to help you around the clock – so you always have someone to call on, no matter the time of day. Whether you have a progressive medical condition or have been recently injured and you need some extra support in your home and out in the local community, we’ll work closely with you to establish the exact level of care you need so that you can remain in full control of your care.

And what’s more, we ensure that you have a choice of carers that suit your interests and personality, whether that be a love of the history behind the Worcester Cathedral or a passion for classical music in the birthplace of Edward Elgar.

Discover more on what is live-in care here.

Care Agency In Worcester

At Helping Hands we have never been an agency, we’re a private home care company who, since our founding in 1989 has delivered the highest quality home care to people in their own homes. The biggest difference between a care agency and a private company is that an agency will charge you ‘referral fees’ and other costs and then also expect you to employ and manage your carer yourself. At Helping Hands though, we offer fully managed home care services on both a visiting and live-in basis, and our incredible carers will support you with every aspect of your daily routine. We’ll design you a bespoke package of care that will be flexible to your changing needs and your local care managers will always ensure your support is delivered to the highest standards.

Private care in Worcester

When you opt for a private care provider, you’ll get more control over your care plan and you’ll be able to make choices that ensure your care is fully suited to your personal preferences and requirements. From your initial phone call to our brilliant Worcester care team, we’ll do our utmost to support your wishes and make sure you’re offered a flexible, bespoke package of care that prioritises your wellbeing and respects the way you like things to be done around your home. We appreciate that a care journey can be a very personal experience, so we’ll always put you at the centre of every decision and will never do anything that leaves you feeling unsupported or isolated.

Domiciliary care in Worcester to bring you peace of mind

With personalised care packages that are built around you, domiciliary care from Bernie and her team puts you at the centre of your care and in control of the support you receive. We’ll work closely with you to establish your needs, routines and preferences, so we can provide you with a service that is completely unique to you.

Whether you live alone, as a couple or with your beloved pet; domiciliary care offers a viable alternative to residential care and gives you and your loved ones peace of mind knowing that your care needs are being met in the comfort of your own home.

Specialist dementia care for you and your loved ones

As one of the UK’s leading dementia care specialists, we have a wealth of experience in supporting people to live with any one of the many different variants of dementia. Whether you are coming to terms with a recent diagnosis or you have a loved one who is in the latter stages of the condition, each of our carers are experts in understanding and helping you to support you and your loved ones through each step of your dementia journey.

It’s important to remember that familiarity is key when someone is living with dementia, that’s why our team will work closely with you and your loved ones to establish your routine so that you can continue to live a life that is familiar and comfortable to you.

Elderly care to support your independence

As we reach our more senior years, it may be that we begin to find a little more difficulty in completing the everyday tasks that once came so naturally to us. Whether you are having trouble with keeping on top of the housework or you need some support with getting dressed and ready for the day, elderly care from our Worcester team gives you the support you need to feel safe and independent at home.

Here at Helping Hands, we don’t just focus on practical care – your mental wellbeing is important to us too. We understand that loneliness can often become a bigger burden than most in our elderly years, which is why Bernie and her team are here to provide more than just care – they’ll give you friendship. So if you enjoy a long game of chess or a walk along the riverbank, we’ll be there to ensure that you can continue to do the things you love – with a friendly face to enjoy it with.

Respite care for your short-term needs

Providing care for your loved one can be one of the most rewarding jobs there is, but it’s vital that you have some time for yourself to recharge your batteries. That’s why Bernie and her team will work closely with you and your loved ones to provide a seamless transition between carers, ensuring that you continue to receive the high-quality care you are used to with minimal disruption to your usual routine.

Respite care is also available if you are looking for short-term support following an unexpected illness or injury, or you would like to attend a family event such as a wedding or a birthday but you would like some extra support whilst you’re away from home.

Award-winning training for our Worcester carers

Our Worcester carers are committed to providing you or your loved one with the very best possible care. And to ensure that they deliver your care to the highest standard, they each complete a comprehensive training programme that covers modules such as moving and handling, personal care, medication administration and safeguarding. What’s more, they also complete regular refresher training courses throughout their time with us to ensure that their skills and expertise are always at the best that they can be.

Our carers are committed to ensuring that you receive the best condition-led care possible, and they will work closely with you, your loved ones and your GP to understand the best way to support you.

Here at Helping Hands, we’re proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, and we are also fully regulated by the Care Quality Commission (CQC).

Find out more about care in Worcester

If you would like to find out more about how Bernie and her team can support you, please get in touch. We’re here to take your call seven days a week.

If you’d rather meet face-to-face, you’re welcome to pop in and see us at our branch on Broad Street, or just let us know a time and a place that is most suitable for you and we’ll be happy to come and see you.

Call us on 01905401819 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Worcester to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 34 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 9 reviews

Our credentials

Our Worcester branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

32 Broad Street Worcester WR1 3NH Show on Map

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