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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our branch in Malvern is home to a team of carers determined to deliver the very best care available to your loved one. With ongoing training and professional development, along with Care Quality Commission (CQC) regulation, our carers are equipped with the skills and compassion required to help each customer preserve both their independence and their wellbeing.

Covering districts such as Alfrick Pound, Longley Green, Storridge, West Malvern, Mathon, Lower Wyche, Upper Wyche, Upper Colwall, Malvern Wells, Little Malvern, Poolbrook and the surrounding areas, our expert Malvern-based team will provide you with a bespoke care package to give you and your family peace of mind.

This branch covers where you need care:

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01905401819 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting home care in Malvern

Famous for the iconic Malvern Hills Area of Outstanding Natural Beauty and a regular visiting spot for 20th century composer Edward Elgar, Malvern is home to some of the most quintessential British culture.

With stunning walks over looking Herefordshire and Worcestershire, Malvern is also home to one of the industry’s leading home care providers – Helping Hands.

Our team at Helping Hands are here to provide compassionate and person-centred care, all within the comfort of your own home. Whether you need complex support that requires overnight or live-in care, or just a helping hand in getting washed and ready for the day, the team are here to support you.

Meet the team

Berni McCormick

Meet Berni McCormick, our Branch Care Manager, Malvern

Hi, my name is Berni, and I am the manager for Helping Hands Worcester branch. I have only recently started working for Helping Hands, but I have a wealth of knowledge and experience and I am excited about meeting all the customers and staff. I am responsible for ensuring that we continue to provide the highest level of care and support to all our customers and potential new customers in the Worcestershire area.
Denny Bruce

Denny Bruce

Area Care Manager, Central

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Monica Ahir

Monica Ahir

Regional Care Director, Central

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Home care visits in Malvern to suit you

With 30 years’ experience under our belt, we are committed to providing the very best homecare services across England and Wales. As a compassionate, family-run business, we tailor every element of our care to suit you and your needs, enabling you to remain safe and independent in the comfort of your own home.

With a comprehensive training course that is led by our very own expert trainers, we’re equipped to deal with a variety of conditions, ranging from elderly support to neurological conditions such as motor neurone disease. Regardless of your requirements, we’re here to help you live safely and securely at home.

We offer anything from 30-minute visits to help you prepare your meal, to routinely calling several times a day, covering the following care needs:

  • Personal care – Support with dressing, washing and continence – either in your bathroom or bedroom.
  • Medication – Gentle reminders to take prescribed medicines.
  • Mobility support – Assistance with a walking frame and avoiding trip hazards.
  • Companionship – Popping in for a cup of tea and a chat.
  • Household duties – Cleaning, laundry and meal preparation.

It’s not just practical support that we can help with; we understand that emotional support is just as important for your wellbeing. So, if you’d like to visit a show at Malvern Theatre or enjoy a coffee while you overlook the beauty of the Malvern Hills, we’ll be right there with you.

Live-in care to suit your needs

You may be living with a complex condition that requires regular one-to-one support, or perhaps your day-to-day tasks are becoming more challenging than they once were. With our live-in care packages, we can be there to offer you round-the-clock support so that you can continue to live independently in the comfort of your own home.

We understand that welcoming a new person into your home can be a little daunting at first, but we’re here to support you in every step of the way in making decisions on your care. What’s more, our carers are carefully selected based on your personality, hobbies and interests; so whether you enjoy listening to Edward Elgar’s Enigma Variations, or seeing the classic cars at the Morgan Motor Company, we’ll work with you to find the best carer for you. With Helping Hands, you’ll receive so much more than a carer; you’ll gain a friend.

Whether you live on your own, as a couple or with your beloved pet, the team will provide you with unintrusive, round-the-clock support, enabling you to live each day on your terms in the comfort of your own home. Unlike residential care, you will have the freedom of choice over your daily routine with no restrictions on visiting or mealtimes; so you remain in control while still receiving the support you need.

Domiciliary care in Malvern

Domiciliary care, otherwise known as care at home, gives you the freedom to decide the details of your own care. Whether you need a 30-minute drop-in to take your dog for a walk or several hours a day to help you with getting out and about, Petra and her team are here to help you with any of your everyday tasks including personal care, housekeeping tasks and clinical care.

We understand that, regardless of the circumstances, everybody has their own unique requirements. The Malvern team will tailor your care package around you and your needs, ensuring that you receive the care you need, when you need it.

Specialised dementia care in Malvern

Here at Helping Hands, we’re proud to be one of the UK’s leading dementia care specialists, enabling us to support the different types of dementia that nearly 850,000 individuals are living with across the UK.

The complexities of living with dementia can sometimes be unnerving for you and your family, which is why our expert team are fully-trained to support you in making a difficult time that little bit easier. We understand how important it is that you are familiar in your surroundings when you are living with dementia, which is why our team will enable you to remain in the comfort of your own home, while also providing guidance to your family on how you can continue to communicate with each other and enjoy your time together.

Elderly care to support your independence

As we get older, it can become more difficult to go about our day-to-day life as we used to do. Perhaps you need some help to complete your morning routine or you are finding it difficult to prepare your meals; nonetheless, the team are here to ensure that you maintain your independence as much as possible, without compensating on safety and support.

Whether you need a friendly reminder to take your medication or a helping hand with your laundry, our tailored care packages are created with your independence at the forefront, so that you can continue to live your life with minimal disruption.

Respite care for your short-term needs

We understand that care needs can arise at any given time. Whether it’s a family emergency that your usual carer has to attend to or you’re due to be discharged from hospital and you need a helping hand to get back on your feet, our Malvern team offer respite care packages to provide you with the support you need, for as long as you need it.

We’ll ensure a seamless transition between carers, providing you with the high-quality care that you would expect from your own carer with no disruption to your usual routine. With as little as 24 hours’ notice, we can arrange the right support to ensure that you make no sacrifices to your usual care routine.

Award-winning training for our carers in Malvern

We’re proud to be one of the leading care-providers in the UK, so we understand exactly what is needed to provide the right care for you or your loved one. With each of our carers completing intensive training in areas such as manual handling, health & safety, safeguarding, equality & diversity and medication support, our Malvern team are fully equipped to give you the support you need, so you can rest assured that you’re in safe hands.

Each of our carers receive full background-checks, such as Disclosure Barring Service (DBS) screenings and are carefully selected by a fine-tuned recruitment process, as well as completing regular training refresher courses to ensure their skills and practices are always up-to-date and of the highest quality.

Here at Helping Hands we are fully licensed by the Care Quality Commission (CQC).

Find out more about care in Malvern

If you’d like to find out more about the support options that the team can provide for you, please feel free to get in touch with us. We’re here to take your call seven days a week.

Alternatively, if you’d like to meet face-to-face, we will be happy to meet you for a coffee to discuss your needs in more detail; whether it is a local café or your living room.

Call us on 01905401819 Talk to us on live chat Request a call back

Our credentials

Our Malvern branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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