Reviews for our York Branch
Donna Brittain and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
I get a rota each week so i know who to expect.All the team act professional and are genuine at keeping me safe always.
We are very pleased with the way Mum’s care has been delivered. All her carers are lovely. We nearly have early calls all week and the consistency of carer is much better. Still room for slight improvements and then it will be 5 stars across the board. Thanks very much.
She was very clear and helpful.
I find the management team at Helping Hands helpful and pleasant but have noticed that sometimes telephone messages are not passed on accurately. The carer who attends my husband is always prompt, professional, flexible , courteous and kind. On the few occasions when he has been replaced by another carer , the service has also been of a high standard. We are generally very pleased and hope to continue receiving care from Helping Hands in the future.
My enquiry was dealt with efficiently and professionally and I was provided with the information I needed to pass onto my clients who needed to find care.
Because everything was organised promptly and with care and understanding.
The carers are excellent – very professional, very caring and very friendly. I have been delighted with the service I receive.
Was able to relax whilst away on holiday & mother enjoyed the company she got every day
Good information and very helpful
good service up to press.
The carers are polite helpful and very caring nothing is too much trouble
The helpers are lovely and work hard to do their best but they are unable to fully meet Joyce’s needs because they are not scheduled to call at the right time.
Thorough warm and friendly reassuring knowledgable
Everything (so far) as expected
No waiting on hold, call handler was friendly and helpful, organised what was needed efficiently. Thank you.
Helpful / Perfume fab????x
Excellent service by Amber.
Kind friendly and helpful conversation – thank you. Mandi Grant
My husband has Parkinsons and arthritis , which restrict his mobility and affect his quality of life. Since we have had care from Helping Hands, he has found that Jonne our regular carer, and relief carer Paul, have been professional , friendly and interested. The visits are promt
I only said ‘no’ to current care plan because my mum needs weekend care now but unfortunately where she lives there are not the staff available. We are very happy with her carers and Helping Hands.
Consistent with time keeping…regular carers who know what is required.
Empathetic, professional and caring. Listen to, and willing to meet needs of client AND their family. Cheerful and positive attitude..thankyou
Off to a good start with help
Very friendly and extremely helpful and understanding.
Personable friendly sensitive great listener
Beth was Pleasant and knowledgeable. Able to give flexible care and adapt to changing needs. Thanks
Not Perfect but from experience with other care agencies, you show a good caring attitude and listen to our wishes.
Very pleasant young lady answered my call. Helpful and informative and also sounded understanding and sympathetic with a nice sense of humour. Will definitely consider coming back to you. ??
Helping hands are exactly what they are. They gave my Mum care and compation till the day she passed away as they are doing my Father especially Debra the carer who goes over and beyond the care she gives my Dad.My Dad can be awkward but at 93 he says he knows that he is in safe hands with Debra.You are amazing Debra thank you. As far as the running and organising of helping hands Donna is 100% comitted to helping us and our family. Thank you Donna..
Very informative, understanding, flexible and helpful. Thanks
The standard of care I experience is very good. The carers are very professional, caring and friendly.
The lady was lovely and made my gran feel instantly assured that she would get the care she needs. Very friendly, helpful service
It was very straight forward and got a phone call back straight away and was really helpful
The assessor was friendly and efficient
Empathetic and polite (Christine). Helpful to arrange home visit from area manager immediately. Thankyou
the staff are very friendly and nothing is too much bother they are very polite they stay there full time and the care i receive is A!
Informative and clear as to what was on offer. Although we have to wait for care she was reassuring that we would get help as soon as it was available
The call met all of my expectations. Good clear communication. Told me what I needed to know
The food is delicious, the delivery driver is friendly, products are well picked. And I very much appreciate the vouchers, thank you
Mum has found her carers to be friendly and helpful. They also reacted quickly when mum sprained her ankle by immediately going to the GP Surgery and a nurse came to bandage mum’s ankle.
The information I was given when I first called when care is needed it will be my first call
Really helpful and professional.
Extremely kind and sympathetic to needs. Quickly put my mother at ease and made everything go smoothly. Very professional and caring to everyone.
Beth was very relaxed and listened to my mum and took her time. Mum didn’t feel coerced which meant she voluntarily asked for carers 3 days a week which was a big relief to me.
I felt at ease with Beth and found her easy to talk to about various matters that were difficult for me as this will be the first time I have used a carer