Whether you already work in the care sector, or you’re ready to make a fresh start, you can accelerate your career with Helping Hands. With over 30 years of experience as a leading home care provider, it has shown us that previous experience simply isn’t necessary to becoming a fantastic carer. We value people who are empathetic, understanding, compassionate and want to enrich the lives of our customers. We provide an award-winning induction to ensure that you are equipped with all the tools you need to provide high-quality care.
Helping Hands offer great employee benefits, including competitive rates of pay, flexible work patterns, a 24/7 carer helpline and ongoing support from your local care manager, free uniform and generous mileage allowance. Alongside our fantastic pay and benefits package, Helping Hands’ training doesn’t end with your induction, we offer ongoing specialist training and opportunities for development, including qualifications. We have spoken to some of the wonderful people across Helping Hands and in this article, we want to share their journeys since joining the business and how they have progressed within their roles.
Georgia Hall joined Helping Hands as a carer in May 2020, and in March 2021 she was promoted to Care Coordinator. Georgia shared her journey of joining Helping Hands with no previous experience:
“I did about three or four shadowing sessions with the Care and Training Practitioner (CTP) at the Chigwell branch, which was a great help, it put everything into light for me and showed me how to do things properly. We did an assessment day after the interview as well – I received a lot of training and there’s also online training which you can go back to and access at any time. I have also received a lot of training for all our online systems.
“My Branch Manager, Jazz, she’s great – she helps me with everything, and if I ever have any questions, she’s happy for me to just pick up the phone and ask. “They’ve put me forward to do my Level 3 in Health and Social Care so hopefully once I complete that I’ll go on to do my Level 4, 5 and hopefully be a branch manager one day!”
Natasha Homer joined Helping Hands in September 2020 as Care Coordinator, eight months later she was promoted to Branch Manager. Natasha shares her experience of beginning her career in care with Helping Hands:
“I hadn’t actually had care experience prior to joining, other than looking after family but I’ve always worked in customer facing roles. So, the idea of putting customers first and meeting all their needs has always been at the forefront of all my job roles.
“I love that the core value of the company, kindness, matches my own. I love that I’m helping people and making a positive impact on people’s lives, and the fact that Helping Hands are so supportive of training and the managers are always there for anything I need.
“I’ve got a really positive working relationship with my team, we’re all here to pull together and help our customers and support our carers to give a great service. It’s fantastic, its great coming into work every day.”
Nik Dickinson is the Branch Manager for the York branch, he joined Helping Hands in August 2018 as a carer. Nik shares his journey from carer to branch manager:
“I’m the York Branch Manager and I’ve been here since August 2018. Prior to starting at Helping Hands, I was a manager at Tesco and I took redundancy and started here as a carer. I think I was looking for an industry where I could give back, something that was still the same as people management – however, this job is more rewarding in the background of what we do. I was a little bit bored of putting baked beans and broccoli on the shelf, so I wanted to do something completely different but still stick to people management and working with people – which is my passion.
“So, I started here as a carer in August 2018, then within the first four weeks I became part-time Field Care Supervisor, and then from there I became full-time CTP and did that for about 12 months. Then I became Care Coordinator for another 12 months and then became Branch Manager.
“I think Helping Hands creates a really open and transparent environment, so compared to where I’ve worked before, the CEO, area care managers and regional care directors are quite accessible if you need their help. I think it’s a company that promotes speaking up, asking for help, asking questions and it revolves around human interaction. I know with my line manager Leigh, I can go to her with anything, whether its personal or professional and she’ll help. It’s quite an exciting place to work at the moment because there’s so much growth and development – it’s enjoyable to work!”
Joining Helping Hands
If you’re ready to take on a new challenge where you can invest in your future and progress to new heights, Helping Hands can provide a supportive and knowledgeable environment for you to flourish in. Whether you’re interested in becoming a visiting carer for Helping Hands, or you believe that live-in care is for you, explore our current job vacancies now or read more about what it’s like to be a part of Helping Hands Home Care.