Ways of working policy
This page has been most recently updated on 30 April 2020.
In addition to our Coronavirus (COVID-19) Policy, we have specific ways of working in place for our carers for a range of different scenarios. These measures have been put in place to protect both our customers and carers, and ultimately to ensure that we can continue to provide high-quality care during these unprecedented times.View our Coronavirus Policy View our Coronavirus FAQs View our PPE guidelines
1. If a customer has symptoms of COVID-19 and the carer does not have symptoms, the carer must adhere to the following:
- As for all customers, wash your hands upon arrival, as our instructions state, for a minimum of 20 seconds.
- Wear disposable gloves.
- Wear a disposable apron.
- Ask the customer to wear a mouth mask to reduce the risk of transfer of the virus from the customer to you. If the customer refuses to do so, please take advice from your line manager.
- As the carer, you must wear a mouth mask and face shield to reduce the risk of you contracting the infection.
- When your tasks are completed, discard all PPE into a tied bag, then into another tied bag, and place outside for 72 hours. After this time period has elapsed, you can then dispose of into a general rubbish bin.
- Wash your hands as instructed as the final action before leaving the property, for a minimum of 20 seconds.
- Your uniform must be changed at the earliest convenience and washed at 60°C.
- Ensure your line manager is informed of the customer’s health so that they can be monitored.
2. If the customer does not have symptoms but the household they live in is isolating, the following applies:
- The customer must remain at a safe distance from other members of the household – a minimum of 2 metres.
- If the customer cannot be fully isolated from infected family members, the customer must be cared for in the same manner as in Point 1.
3. If a carer has symptoms of COVID-19, report to your line manager immediately. You should also:
- Self-isolate for at least seven days and until the symptoms have passed/recovery is evident.
- All care calls for the carer must cease until your recovery is evident and you have self-isolated for seven days.
- You should keep your line manager fully up to date.
4. If a carer has no symptoms but lives in a household where someone does have symptoms:
- The carer must self-isolate for 14 days. If you show no symptoms after the 14 days, you may stop self-isolating and return to work.
- If the carer shows symptoms at any time within the 14 days, you must continue to self-isolate for seven days after the symptoms first display. This might be more or less time than the original 14 days.
5. If a carer has no symptoms but lives in a household where someone else is in self-isolation for 14 days because they had been in contact with someone who has showed symptoms:
- The carer does not need to self-isolate unless any other member of the household starts to display symptoms. If this happens, follow the advice in Point 4.
6. If both the carer and customer have no symptoms:
- Follow normal hand washing protocols and wash hands when arriving and leaving the property.
- PPE – wear disposable gloves and disposable aprons. Masks may be worn if requested by the customer or should the carer prefer.