Live well in the home and community you love From a little extra help today to specialist support tomorrow. Care that grows with you.
Trusted home care partner
Helping Hands is delighted to become the trusted care partner for Mayfield Villages, bringing the full breadth of specialist home care to everyone they have served.
Whether you’re exploring home care for the first time, or you’re currently supported by Mayfield Village Care and are wondering what comes next — you’re in the right place. We’re here to help, whatever stage you’re at.
At Helping Hands, everything comes back to one thing: helping you live well in the home and community you love. We believe care is not the destination. Life is. That the right support, when you need it, should protect your way of life and give you the freedom to stay in the home you love. On your own terms. Never having to give up on what makes you, you.
3 simple steps…
What happens next
If you currently receive care from Mayfield Villages Care, we'll make sure the move to Helping Hands is smooth and personal.
Come and meet us
2nd September 13.30 – 16.30
We will be hosting a Meet & Greet session at your village where you can meet both teams, ask questions and hear what the change means in practice. Open to all owners.
A call from your local team
3rd –14th September
If you receive care, your Helping Hands team will call to introduce themselves and arrange a home visit to review your care plan.
A visit to review your plan
Before your transfer date
Our branch team will come to you, get to know you and make sure everything is properly in place. Once your plan is confirmed and your contract signed, your care with Helping Hands begins on your transition date.
Thinking about care for the first time
We're looking forward to welcoming you. We will be ready to start supporting new customers at Mayfield Village Watford from 30th September
If you need care to begin before 30th Sept, please contact Mayfield Village Care directly to discuss your arrangements in the meantime.
If you’d like your care to start from 30th Sept, we’d love to hear from you. Whether you currently receive support, are looking for care for the first time, or simply exploring what’s available, our friendly team is here to help. There’s no pressure and no obligation — just a conversation about what matters to you.
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
One team. Built around you
The team we build around you starts from understanding not just the care you need, but the life you want it to make possible. What matters most to you. What a good day looks like. The things that make life feel like yours.
Your dedicated team of familiar carers, your local branch, our nurses and specialist experts are all here to help you live fully in the home you love. As your needs change, we adapt and strengthen the support around you. Never at the expense of the home you love or the freedom to enjoy it.
The best care is measured by the life it makes possible.
One team. Built around you
The team we build around you starts from understanding not just the care you need, but the life you want it to make possible. What matters most to you. What a good day looks like. The things that make life feel like yours.
Your dedicated team of familiar carers, your local branch, our nurses and specialist experts are all here to help you live fully in the home you love. As your needs change, we adapt and strengthen the support around you. Never at the expense of the home you love or the freedom to enjoy it.
The best care is measured by the life it makes possible.
Care that grows with you
The right care makes more possible. From everyday companionship and personal care through to live-in support, nurse-led care and specialist condition support, everything you need is here.
Visiting care
A team of familiar carers, visiting as often as you need — from a short call once a week to several visits a day. Getting to know you, your routines, your favourite meals and the way you like things done. They’re there for everything from personal care and medication support to getting out to the places and people that matter most.
A little help can open the door to a lot more life.
Live-in care
A dedicated carer living alongside you in your home. Having someone there isn’t about giving up your independence — for most people it’s what gives them the confidence to live more of it.
Someone who gets to know you, the rhythm of your days and the things that matter most to you. There when you need them, ready to step back when you don’t. Carrying on with the life you love, in the home you love, with someone you trust beside you.
Respite care
Short-term support, ready when life needs it. For someone returning home from hospital, it’s about rebuilding strength and confidence and getting back to the life they know. For a family carer who needs a break, it’s the knowledge that the person they love is in trusted, caring hands.
Whatever the reason, the right support steps in so that life at home keeps moving forward.
With the right support, life can still hold extraordinary experiences.
Christine, Customer
Complex and specialist care: The care you need, from people you trust
At Helping Hands, our carers are fully trained to support people with a wide range of conditions.
Whether you are already living with a long-term condition or your needs change over time, Helping Hands has the experience, breadth and carer training programmes to support you through it. All of our carers receive comprehensive training which equips them to care for people with a wide range of conditions.
Why Helping Hands
Helping Hands was founded in 1989 with a simple belief: that people deserve to live well in the homes they love. More than 35 years later that belief still shapes everything we do. Today more than 10,000 people trust Helping Hands with their care every month.
We're trusted
Rated Excellent on Trustpilot by over 5,000 customers and their families, we’re one of the most trusted home care providers across England and Wales. Behind every review is a real person whose life at home we’ve had the privilege of supporting.
We're regulated
99% of our branches have achieved a Good or Outstanding rating by the Care Quality Commission or Care Inspectorate Wales. That means wherever you are, you can feel confident the care you receive meets the highest standards — every single visit.
We're dedicated
We directly employ every one of our 6,000 carers and never use agency staff. 93% of our carers would recommend Helping Hands as a care provider. When the people caring for you are happy, supported and valued in their work, it shows in every visit.
What our customers are saying
Read some of the Trustpilot reviews that our wonderful customers are leaving us:
Fully regulated Visiting and Live-in Care
Visiting and Live in Care
We are a fully regulated home care provider, closely monitored by the Care Quality Commission
Independent inspections
Regular inspections, including unannounced visits, give you peace of mind that we are committed to doing what we say we will do.
Fully vetted carers
We have a robust recruitment processes in place and ensure all necessary checks are carried out before we employ someone to work at Helping Hands. We take the time to make sure we only employ the right people.
Consistently meet high standards of care
We must consistently show that we meet the highest standards of care and provide safe, effective, caring, responsive and well-led services.
Guaranteed training and development
All our employers are trained to nationally-recognised standards before they work unsupervised with our customers. We provide ongoing professional development and support so our carers remain competent and safe to carry out their role.
Not sure what type of care you need? Request a brochure and read about our services in your own time.
Find your local branch’s details including location, opening times and services offered.
Learn more about our nurse-led TDDI registration and how we can support your needs at home.