Barnet

In the main I am completely happy with the carers provided apart from the odd Sunday when probably due to staff shortage we have been without a morning carer

Very helpful polite and experienced Just get on with things in a very friendly way

I am hoping that you can provide the care that I am wanting for my mother.

Christina listened carefully to mums needs and made us feel completely comfortable and reassured with the service provided.

Very helpful, informative and understanding of my mother’s situation.

The call was handled quickly and efficiently by a very friendly advisor who answered any questions i had First impression very good!

We have needed to change the times the carers arrived recently and you have been very helpful in doing so. It was an experiment and didn’t work out as well as we hoped and when we asked you to change the times again you were very adaptable. Much appreciated

Efficient and helpful

Very reliable and good service

The main issue is providing the carers who suit the client at the times requested. At the moment there are too many different carers being used who are not scheduled to attend at the times requested. This is very difficult for older people who want and need regularity and consistency.

Meeting very informative, all questions answered.

Had some difficulty finding out who was coming on which night, but that seems to be sorted now… Carers have been very good.

She was kind and helpful but a little rushed at the end.

Phoebe was helpful and understanding..

Very pleasant kind, caring and understanding carers. Management team are always on hand. Very pleased with the service up to now.

Justine who visits me weekly is always very friendly and helpful and get through a great deal. I really value her help as although I am old I still work as a writer and teacher and what she does frees me up. Also some of the things round the house are difficult now. Marcia who came instead once or twice when Justine wasn’t available was also excellent

Such kind and helpful advice from Adrienne especially when the family situation is very stressful. So good to have such clear information

Lucy clearly understands everything

Mum and Dad said that the lady is very nice and does the job well

Everything going well so far and management team are helpful and responsive.

Rachel was punctual, bubbly, very helpful and had a lovely personality, she deserves top score.

Carers are keeping a close eye on my mother while my daughter and I work on re-establishing our sleep patterns.

The lady was very polite, informative and sympathetic to the subject matter. Very reassuring and friendly.

V knowledgable , experienced , patient , willing to give information , able to guide through process which is daunting and one which no one wants to be involved in.

Response was very helpful, person grasped what I was saying very quickly and followed it up with action. Very impressed!

I can always get hold of someone at the office and they are all always very helpful. Sometimes we’ve had carers that haven’t quite been the right fit but it’s never been too much trouble to make sure we don’t have the again and try someone else and we now have one main carer who’s terrific and a couple of others when she’s not available who are good. Having the consistency is so important for my mum.

Provided us with the service we wanted and asked for without fuss

The lady I spoke to was friendly, very helpful, reassuring and efficient. I was very impressed.

Person willing to talk even though working way thro lengthy questionnaire. Succeeded without being bad tempered or sounding impatient, despited being a hot day. Also no pretence to be something she was not ie not local, not the person who connects wi carers, not someone who knew if the company managers used car logos..well done. I ‘m hoping this indicates a company which is open across other aspects of the work…

Very helpful, polite

The person (Poppy) that I spoke to was extremely helpful and informative, despite a lot of background noise and an unco- operative computer!

excellent

Because you are utterly useless you couldn’t organise a p??? up in a brewery

I have she was patient, kind, understanding with my aunt.

Because the lady who was supposed to attend the appointment was off sick and I wasn’t happy as I took. Half a day off work. Christina kindly rushed over to meet us so the appointment wasn’t cancelled

Professional

Because Meriz (who wr spoke to) was extremely helpful

Firstly, I only sent the please call me back message through your website the night before, I was delighted to have been called back the very next morning. Secondly, my request was for care to start within two days, which I felt might not be attainable, but an assessment visit was able to be booked the next day. Thirdly, I was pleased to speak to the friendly telephone adviser who was able to answer my questions in an easy to understand way. Finally, I was stressed out with being the main care support for my parents and overwhelmed with how things might be managed when leaving my brother in charge whilst I was away on holiday; it was very good to feel there was help out there, that mum and dad would be in capable hands and feel safe and well looked after in their own home. and I would be able to take a break and relax.

I requested an appointment with view to arranging care in the home. Details were taken in a very professional way and an appointment made to suit.

Just to know there is help in our position with both of us unwell.

Carer arrived for her first night with us. She quickly established rapport with my mother and was able to get her back to bed without protest. I had a problem-free night for the first time in ages!