Birmingham

The service in friendly, personal and efficient.

Carer Charlene has been fantastic with our mother. Very professional and my mother only smiles when her name is mentioned. I am delighted that helpings hands are looking after our mother cannot speak highly enough about them.

Very Professional

Overall I am very pleased with the care my mum is getting. Mum says all the carers are very nice and they have all kept a very close eye on a bump she has on her leg which I am grateful for. The only reason I did not give a score of 5 is because of the lack on continuity of carers. In the 8 days up to last Saturday (10th August) mum had 8 different carers in as many days. One of the things we were assured when we started with Helping hands was that there would be continuity and that there would probably be 3 different carers (one main one and 2 others to cover holidays, days off etc). Each time someone new comes mum has to keep telling them what to do which is starting to frustrate her as she doesn’t want to keep having to do this. She really wants to see the same team of people so that she can get to know them and they can get to know her. I know Lorraine, her main carer is having an operation shortly which will take her out of action for quite a few weeks. I absolutely know this can’t be helped and I wish her all the best but I know mum will miss her as she has really taken to her and is now worried that there will be even more different people coming. If there is something that can be done to improve the continuity that would be great.

carers are really good, they care ABOUT the person, not just care FOR the person.. The care is however certainly not cheap!

When I first contacted Helping Hands, Lindsey was very helpful over the phone and kept in contact, and Marie Andrews came to meet us at mum and dad’s on Thursday last and she helped and advised us whilst talking to us all about the kind of support we wanted and that could be offered to help. Looking forward to hearing from her this coming week. Regards Bridget Roach

Found them very profesional

The lady who came out was really helpful and friendly and answered all our questions

Myles has been mostly and he has been easy to get on with, friendly & chatty but professional. Our whole experience of Helping Hands is a positive one so far, so thank you. Sandra

I am very pleased with the Service and the Care Helper who visites me every week on a Wednesday thank you

Poppy was very polite and helpful. She understood my request and arranged a meeting with no fuss

Michelle excellent in client relations. Shame no carer available to suit father’s needs

The assessor was patient, understanding and obviously experienced in care.

She was lovely with Mom and so understanding of the need to just say they were just coming to help with cleaning. Mom doesnt want a carer! So this was easier for Mom to accept. We are waiting to here the cleaners name for next Tue but we are happy.

Just perfect info

My Care’s i have are good i do not like two new carer together as i feel they are not trained to a high stranded or confident enough. When their have only been with helping hand a few week. i am not a paid member of staff. i a service user that have to teach carers how to put a six point sling on and also teach them how to put my pads on. I have not got a care plan present in my home so carer can not see what my needs are I would appreciate regular carers or a manager to over see my care.

The caters I have had have been really good

My Uncle is very happy with the service.

Excellent advice and support

I have never arranged care for anyone before and Hannah was very helpful, knowledgable and kind in explaining the whole process to me

Efficient and polite.

Thought the lady who came was very helpful and hopefully be what we need x

Friendly and efficient

When the call was answered and I explained what I needed she sorted out an appointment for me with the manager and I am very happy ?? with the results

The lady we spoke to was very friendly and helpful. As an initial contact with helping hands she has given us confidence in your company.

Our assessor was very good put me at ease straight away understood what we needed and sorted it out very quickly

Marietjie was very helpful very kind and knew exactly what I needed made the whole process very easy for me

Very helpful and understanding person.

She was brilliant at her job.

The lady I spoke to was very nice very pleasant and very helpful

Covered all the bases

Hayley was very compassionate and helpful

Alex was very clear, helpful and friendly as well as understanding.

Chloe made my mum feel very relaxed

Everyone I’ve met or spoken to very helpful and Stephanie really kind and good company

I was dealt with in a courtious and professional manner.