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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 36 reviews


Our Birmingham branch provides a fully-regulated, inspected, and highly-rated service via the Care Quality Commission. With a dedication to empathy and personalised care, we are committed to delivering specialist assistance by combining inherent attentiveness with comprehensive training. Packages are tailor-made to your needs, and you have the opportunity to get to know our carers before hiring them, so you have complete control over your service as your requirements change.

The Birmingham team provide a dedicated home care service for  Bournville, Edgbaston, Hall Green, Harborne, Oldbury, Kings Heath, Quinton, Selly Oak and surrounding areas across the city.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01215145275 *If you are an existing customer, please use the branch phone number

Branch address

170 High Street, Harborne, Birmingham, B17 9PP (see on maps)

Live-in care and visiting care in Birmingham

Many of our customers across the city of a thousand trades just need a hand with upholding their independence, while many others require much more attention and security. From weekly visiting care to live-in care, there is a fully-trained carer catered to you nearby any of Birmingham’s 35-miles-worth of canals.

Home care from our Birmingham team offers security, mobility, and companionship. By matching your personality and interests to a carer that is compatible with your needs, we ensure that your wellbeing is accounted for regardless of your condition. Whether you’re lonely & elderly or young & disabled, you’re merely a phone call away from arranging unparalleled assistance for everything from dementia, to spinal injuries. With compassion and medical expertise, our team can make you feel more comfortable in your surroundings than ever before.

Meet the team

Anna Thorn

Meet Anna Thorn, our Branch Care Manager, Birmingham

"Hello, I’m Anna and I’m the Branch Manager for Birmingham. My responsibilities and values are to ensure that we deliver person-centred care for all individuals, identifying any client-specific needs they may require support with in their day-to-day living. Our aim is to deliver high-quality care with the right level of support, dignity and respect needed to remain comfortable in their own homes.

"I enjoy my role as I love to meet new people, build good relationships with the families we support, and I can ensure they are receiving the quality care and service in which everyone deserves."

Jennifer Fynn

Jennifer Fynn

Area Care Manager, Central

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Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Home care visits in Birmingham to suit you

We have been dedicated to providing seamless support to our customers for 30 years, enabling each of our customers to remain in the comfort of their own home while still receiving a personalised care plan to suit their needs. Whether you need visiting care that starts with a half an hour drop-in to help you with your meal or more complex and intensive support that involves overnight, 24-hour care, or live in care, our Birmingham live in companions are here to help.

With a comprehensive training programme, our experienced carers have the knowledge and the commitment to provide you with an abundance of support ranging from housekeeping, meal preparation and companionship to more detailed care for dementia, acquired brain injuries and mental health support.

We understand that each individual customer has their own unique requirements, and different care needs can arise for any reason. Whether you need temporary, immediate start respite care while your usual carer tends to a family emergency, or a helping hand in preparing your evening meal; we are here to bring peace of mind to you and your family.

Live in care to support you in Birmingham

Whether you live as a couple, on your own or with a beloved pet companion, our live in carers provide you with round-the-clock support to ensure that all your needs are cared for in the serenity of your own home. Regardless of your requirements, our carers will cater around you so that you can remain safe, secure and independent.

Our Birmingham team are fully equipped to deal with a variety of conditions and complex injuries, so you will receive the right level of care to suit you. We will carefully select each carer to match your personality and preferences, so that you receive so much more than care; we’ll give you friendship. Whether you enjoy a long game of Chess or attending concerts at the Symphony Hall, we’ll find the right live in care assistant for you.

Live in care enables you to remain comfortable in your own surroundings while still being able to live each day on your terms, and not in a care home. There are no visiting restrictions and no set meal times, so you can remain independent while still giving you and your family peace of mind that you’re in safe hands.

Choosing Helping Hands rather than care agencies in Birmingham

When choosing care from a fully managed service such as Helping Hands, you and your loved ones can rest assured that your care will be overseen right from the get go, which isn’t always the case from a home care agency. From the professional training of your carer and assurance that there will always be someone to fill in for them should they be ill or unavailable, to the all-inclusive cost for your care instead of paying for each job that you require to be completed by a care agency – home care is managed completely by our Birmingham team, taking the stress and worry out of managing your care directly with your carer.

What’s more, not all care agency services are regulated by the Care Quality Commission (CQC), unlike our Birmingham team, who are fully compliant and inspected by the CQC to ensure they are providing a safe and effective service to our customers across the city.

Domiciliary care in Birmingham

We understand how important it is that you remain in control of your care, which is why the Birmingham team can provide the perfect domiciliary care package so that you can maintain your usual routine.

Otherwise known as care at home, this level of care will allow you to have the freedom to choose the assistance that you need, when you need it. Regular home visits, from 30 minutes through to several hours a day, can be arranged with our Birmingham team to help you with a variety of everyday tasks, including personal care, housekeeping tasks and clinical care, including catheter and stoma management and PEG feeding.

Specialised dementia care in Birmingham

With 30 years under our belt, we’re proud to be one of the UK’s leading dementia care specialists. We understand that people living with dementia can be confusing and upsetting for you and your surrounding family, and that the complexities of the condition can often cause anxiety and uncertainty.

Offering extensive knowledge in dementia care, our specialised team are fully-trained to support you and your loved ones while enabling you to remain comfortable in the familiarities of your own home, while also providing guidance to your family on how you can communicate with each other and enjoy your time together.

Elderly care to support your independence

As we get older, we understand that although our day-to-day tasks may seem more difficult than they used to, the desire to maintain independence and security doesn’t always change.

Whether you need regular reminders for medication, a helping hand with meal preparation or a little help in getting out and about, the team are on hand to give you the support that you need, when you need it.

Each of our tailored elderly care packages are centred around you, so that you can remain free and independent while your family have the comfort of knowing that you’re in safe hands.

Respite care for your short-term needs

When your regular carer needs a break or if you need intensive, short-term support after an illness or injury, our respite care packages offer you the comfort and support that you need, for however long you need it. We’ll ensure a seamless transition between carers, providing you with the quality care that you expect from your own carer and adhering to your own routine, keeping disruption to a minimum.

We understand that emergencies can be unavoidable, but it doesn’t mean that you should sacrifice the personal level of care that you’re used to. We can arrange care cover in a short period of time, covering any of the following instances:

  • Hospital discharge – If you’re due to be discharged from hospital and need some support on your road to recovery
  • Emergencies – When your usual caregiver needs to tend to an emergency
  • Short breaks – If you’d like to take a trip away but would like some extra support while you’re away
  • One-off occasions – When you want to attend a family event or special occasion

Fully-trained carers in Birmingham

As one of the leading care providers in the UK, we understand exactly what is needed to provide the right type of care perfect level of care. Each of our live in carers are fully trained in manual handling, health & safety, safeguarding, equality & diversity, medication support and many more, and each possess the faultless qualities of compassion, empathy and understanding so that you don’t just have a carer; you have a friend.

When recruiting for care jobs, our care workers receive full background checks, such as Disclosure Barring Service (DBS) screening and are each carefully selected by a fine-tuned recruitment process. Throughout their time at Helping Hands, carers also receive regular training courses to ensure their skills and practices are always at the best that they can be to provide excellence.

Helping Hands are the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about live-in care in Birmingham

If you’d like to find out more about the care options that the Birmingham team can provide for you, please get in touch with us. We’re available to take your call seven days a week and will be happy to come and meet you to discuss your requirements in more detail.

Call us on 01215145275 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Birmingham to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 36 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 2 reviews

Our credentials

Our Birmingham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

170 High Street, Harborne, Birmingham, B17 9PP Show on Map

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