Home care in Dudley

Since 1989, we have specialised in care within the homes of our customers to suit their needs, and it is something that we still uphold today. It’s not a coincidence that our care is recognised as a leader within our industry; our ability to tailor care for your requirements, with you in mind is why we still exist today.

With such a wealth of knowledge, we’re experienced in helping with anything from housekeeping, companionship and preparing meals, to detailed care for dementia, acquired brain injuries and cerebral palsy.

We understand that care needs can arise for a variety of reasons, at different times and for people of different ages. It might be that you need support getting to and from work safely, or that you need regular reminders to take your medication; we’re here to provide peace of mind for you and your family.

We offer anything from popping in once a week, to routinely calling several times a day, covering the following care needs:

• Personal care – Help you with personal hygiene, whether it’s dressing, bathing or assistance toileting
• Medication – We’re able to help administer medication, or simply give you a gentle reminder
• Routine calls – Whether you need help preparing breakfast or getting in and out of the bath
• Mobility support – Support you getting up and down the stairs, and/or around the local community
• Companionship – Accompanying you to the supermarket or to your favourite café for tea and cake
• Household duties – Help taking out the bins, walking your four-legged friend, hoovering, and even washing and ironing
• Health and nutrition – Prepare and cook healthy and nutritious meals for you

Whether you live as part of a couple or have a beloved pet companion, live-in care offers just that – a carer to live in your home with you to ensure your care needs are fulfilled. And it doesn’t matter what your situation is; our fully-trained carers adjust around your lifestyle and routines to ensure your independence remains intact.

The support provided by the carers in around the Dudley area is always on your terms and specific for your needs. That’s why we create individual care plans for everyone that we care for, providing peace of mind for you and your family.

Trained in dealing with a variety of different conditions and complex injuries, we are able to provide a carer to suit your needs and wishes. We aim to match a member of our team with your personality and preferences – even if it’s someone that loves playing chess, we’ll do our best to find a suitable carer for you.

At Helping Hands we’ve always prided ourselves on delivering the highest levels of care possible to our customers in their own homes, which is something that you wouldn’t usually find with a traditional care agency. This is because we aren’t and have never been an agency – instead we’re a private homecare company founded more than 30 years ago to provide nothing but the best care at home for our customers. We’re different in so many ways from a care agency; we directly employ all of our carers, offering them excellent working conditions, pay and perks that you just wouldn’t find with a care agency. Most of them introduce you to your carer, take their fee and have no further involvement, leaving you to be in charge of employing and managing your carer yourself. Not something you want to be worrying about when you’re in need of care. Our dedicated Dudley care team will handle everything for you though, giving you peace of mind from beginning to end.

Our wholly managed care services are always delivered with our customers’ wellbeing as the highest priority, and because we have always been a private homecare company rather than an agency, our care is fully regulated by the Care Quality Commission and Care Inspectorate Wales. Our carers feel valued by us because we look after them as well as we expect them to look after you, so they’re highly motivated in their work. We see the results of this in the many glowing reviews we get about our carers every single day, so if you’re looking for the highest levels of care from a private company who always keeps you at the centre of your homecare experience, talk to Helping Hands today. You’ll quickly discover that our transparent and easy to follow billing will ensure your are never surprised by referral fees or ‘hidden extras’, and your carer is directly employed by us so that the only thing they have to concentrate on is your care.

We recognise how important it is to remain independent in your own home, despite any medical or physical needs you may have. Domiciliary care is the perfect option for you if you still want the freedom of choosing when and how you want to receive care.

Also known as care at home, this form of caregiving is available to young and older adults that need some additional support. Companionship and a friendly face is often what makes all that bit better; our Dudley carers strive to provide care in this way for everyone they look after.

With 30 years’ experience, Helping Hands is a proud ambassador for dementia care. As a specialist in this field, we’re familiar with the different types of dementia, how best to care for those living with the condition and how to support their families.

Although living with dementia can often be unsettling and confusing, we understand the complexities behind this varied condition and can support the symptoms, behaviours and medical issues that may arise. With professionalism and compassion, we’ll help to make you or your loved one feel as comfortable as they can, safe in the knowledge that they’re in their own home.

Part of getting older can mean that we find it more difficult doing the things we used to. For some, there can be more things they find difficult to do, such as getting dressed in the morning or doing the laundry. Elderly care specifically for senior adults bares in mind that you want to keep your independence as much as possible, but that you may just need help around the house or getting out and about.

Centred around choice and catered to your needs, our carers will be there for you to help you maintain your physical and mental well-being.

From time-to-time, your regular caregiver may need to rest and recuperate for a short while, which is when respite care could be the perfect option for you. We’ll ensure we provide the quality care you expect from your own carer and adhere to your routines and timetables, keeping disruption to a minimum.

Emergencies are sometimes unavoidable, but it doesn’t mean that you should go without care. We can organise care in a short space of time if your regular carer is unable to be there or if you need some support at home whilst convalescing after a hospital admission.

As one of the most established care providers in the UK, we know what it takes to be a fantastic private carer. Fully-trained in manual handling, health & safety, safeguarding, equality & diversity, medication support and many more, our carers are all trained to the highest standards. We are extremely proud of each and every one of them.

All carers receive full background checks – including Disclosure Barring Service (DBS) screening – and are employed by us, taking the stress out of any paperwork or procedures you may have experienced with previous care providers.

We’re delighted to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, not to mention being fully licensed by the Care Quality Commission (CQC). To ensure we meet with the very highest of standards, all aspects of our service are inspected to ensure we are adhering to strict guidelines and regulations.