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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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02037334214 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Brent

With a spectacular Hindu temple, the natural beauty of the Welsh Harp Reservoir and the impressive Wembley Stadium, the London Borough of Brent really does have an eclectic mix of things to see and do. Whether you’re cheering on the England football team at Wembley or watching a live band at The SSE Arena, there’s always something to do to keep you occupied. And if you need extra support to see the sights, there is even a team of local Helping Hands carers to accompany you.

Whether you need round-the-clock care at home or weekly visits to have a chat over a cup of tea, our team covers care across Brent, Brent Park, Kensal Green, Wembley, and the surrounding areas.

Meet the team

Immaculate Song

Meet Immaculate Song, our Area Care Manager, Brent

I am the area care manager for our London branches in the South East region. My role involves leading a team of dedicated registered managers to ensure the highest standards of care is delivered to our customers daily, and our care staff have the most up-to-date training to support them within their role. I oversee operations, making sure all our branches are compliant with current regulations, meeting and surpassing standards and financial targets. In my spare time, I coach unfulfilled professionals to uncover their true potential and make a living out of it. I enjoy spending time with my family and travelling to places I have never been before.
Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Brent

Since 1989, we have been supporting people to live safely and independently in their own homes and enabling them to live the life they want to lead. And that’s exactly what the home care team in Brent are able to do for you – from helping you get dressed in the morning, making your breakfast and doing the washing up, to taking you to the shops to get your weekly groceries and keeping you company in the afternoons.

Here at Helping Hands, we recognise that visiting care is much more than just helping with the practicalities; it’s about providing emotional support and companionship so that you never have to feel alone. So, if you’d just like someone to pop in twice a week and have a cup of tea with you, we can do just that.

Extra support with live-in care

More people than ever are now opting for live-in care as a direct alternative to moving into a nursing home, the reason being that you receive one-to-one, bespoke support when you need it. And there’s no need to leave your home comforts behind and become stressed with the upheaval of moving; you can stay at home, in the place you know and love, surrounded by your treasured possessions, partner and pets.

Our live-in carers work closely with our clinical nurse teams so that then can fully support those with more complex health needs, such as:

  • Tracheostomies
  • PEG or NG feeding
  • Stoma and catheter care
  • Ventilated care

So, even if you need 24-hour care or are unable to mobilise by yourself, we’ll put the right support in place so that you have peace of mind that all of your requirements will be taken care of.

Expert support and dementia care for your loved ones

With over 50% of our customers living with some form of dementia, we have lots of experience in supporting those with the condition and enabling them to live their life to the fullest. Whether your loved one has vascular dementia or Alzheimer’s, we’ll get to know them, their routine and some of their life history so that we can support them through different phases of the condition and live with them in their ‘reality’.

As well as ensuring all of our carers have detailed training on dementia, we are also closely aligned with the Dementia Action Alliance, who provide the latest practices in dementia care.

Elderly care for extra peace of mind

Whether you live close to your elderly parents or relatives or at the other end of the country, it’s often quite a worry when you know that they need extra support, but that you’re too far away to visit them. That’s where the team in Brent can help. They’ll take any concerns you have and make sure your loved one has exactly the right type of support suited for them.

Elderly care doesn’t mean that we take over and do absolutely everything for your loved one; we’ll work with them to create a support plan tailored to their needs – whether that’s taking them to Queen’s Park Farmers’ Market every Sunday or helping them take the bins out once a week.

Short-term breaks with respite care

If your regular caregiver needs time to rest and recuperate or if you want to enjoy a holiday together without worrying about your care needs, respite care is a great solution when you need quality care at short notice. It also allows you to both have a real break whilst being able to relax, knowing that all of your care needs are being looked after.

Respite care may also be suitable for you if there’s a family party or event that you need to attend but are unable to do so unaided. We’ll be there every step of the way and even accompany you to and from the venue, so you have the care you need for the entire time.

Fully-trained carers in Brent

The most important quality that we look for when recruiting carers is that they are empathetic and have a natural ability to help others, regardless of their previous care experience both professionally or personally. Alongside this, all of our carers are fully trained by our in-house instructors, so that they are equipped with the right skills they need out in the field. Our award-winning training covers first aid, moving and handling, health and safety, dementia, personal care and medication, amongst other modules.

As with all other regulated care providers, we are closely monitored by the Care Quality Commission (CQC), who regularly inspect our whole service – from the safety and responsiveness of our carers, to our leadership teams and service offering as a whole. This ensures that we are providing consistent, industry-regulated care to all of our customers, but are also looking after our staff too.

Find out more about care in Brent

If you’d like some more information on the different types of care available, you can call our friendly customer advisors any day of the week.

You can also meet the local team at our branch in Harrow, who will be happy to answer any questions you have. They can even come to you – just let us know the time and place, and they’ll be there!

Call us on 02037334214 Talk to us on live chat Request a call back

Our credentials

Our Brent branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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