Website Reviews for Bristol

Very good service, I really enjoyed my training over the past 3 days. Would definitely recommend to those who would like to work in care.

My needs have changed with lack of mobility but the local branch can only provide Monday to Friday service but not weekends, so how are we to manage? The carers are good and friendly and efficient but that is where care stops?

I have to give the service I have received over the past 5-6 weeks 5 stars. It has been exemplary and knowing they are there 24/7 if it’s needed a great relief Thank you Anne and team.

Comprehensive, friendly, good empathy. Well done Lauren

My telephone conversation was very straightforward. I got all the information in needed in a clear, easy to understand manner.The lady on the phone was polite, professional and very helpful.

Polite and helpful. Listened carefully to my request, had a can do attitude.

Not everything was finalised

Urgent help sought and you have been brilliant due to the short notice thank you

Pleasant informative helpful manner

Friendly and understanding

The person was positive and polite and help me get what I required.

Very pleasant helpful chap

It was fine except that I would have preferred to speak to my local branch rather than relay through someone else.

Everything was explained well. I was very impressed

Clear and helpful information and response.

Very friendly and personal made the whole experience very pleasurable

Answered all my questions and more. Courteous and clear.

Victoria was very helpful and informative. She connected with dad straight away and made us feel that everything would get sorted.

Consistency of care is important to us. Team (office and carer) are v good

Lovely sympathetic and caring woman asked relevant questions and also answered my questions clearly.

The operator was helpful, friendly and kind. I felt reassured.

helpful and friendly telephone staff

A pleasant friendly start.

I needed help for my husband to bath himself and pleased to say they can help with this.

They keep us informed of any difficulties and offer choices to resolve any issues.

Informative and straightforward

The assessor was very friendly and my parents felt very at ease, he made the whole assessment stress free

I think some careful thought has been put into matching Carer with client. All contact has been conducted with empathy, understanding and a degree of welcome humour. It is early days and there are bound to be things go wrong. However based on experience thus far I would expect that these occasions will be rare, dealt with sensitively, learnt from and put behind us. I very much look forward to being proved right!

Christine's manner kind , responded to my concerns, clear and direct presentation of usual cost, organised assessment promptly

Extremely efficient and undestood exactly our needs, friendly but professional, couldnt fault

Excellent carers. Very reliable

The assessment was straight forward and care has been set up very quickly.

Happy with the service provided.

I was not at the meeting so I am going by what my mother said. When she lived in Exmouth my mother used your company to survive and she enjoyed the company of the local Helping Hands staff.

The service has been fantastic and also the staff have been extremely caring

Lady was lovely but I was disappointed they couldn't help me

Ben who I spoke to was very understanding and caring especially when I got upset talking about my Husband who has dementia.

V nice man on the phone who was friendly and professional!

Very pleasant and thorough people. But if I didn't put on the list kitchen sink area clean and tidy, it wouldn't be done. I would do this and bathroom as standard unless asked not to. Otherwise great - thanks

Really helpful pleasant lady

It was an informative, honest discussion about care needs that was understanding and empathetic whilst being professional. I also did not feel pressured at all to make any decisions - thankyou!

Very helpful positive call and everything set out very clearly, very pleasant lady i spoke to with uplifting voice that gave me a lot of confidence

I spoke to Ben who was extremely friendly, courteous, efficient, informative and helpful. A real pleasure to deal with

You are professional, friendly and leave the whole family feeling safe and well looked after

It was as expected punctual polite informative.

Friendly, caring, didn't feel rushed, seemed to ask the right questions, was listened to

She was very friendly and attentive trying to do her best to support us through the process of respite care.

Call answered promptly and promised emails with info sent. Only issue I could complain about is the amount of background noise, especially when I didn't realise I was ringing a call centre

Abbie and Anna have been through , friendly and caring. Very happy with the service provided so far. Compared to another company who were terrible.

Very helpful, polite, caring, explained and answered all my questions. Offered her support.

She was friendly, informative and very lucid.

Very helpful and understanding of my mum's needs

See message above.

I was requesting care from your agency. The lady I spoke to checked the availability and said there is availability, she arranged an appointment to set up a care plan.

The 2 people I spoke to in Bristol and Chipping Sodbury have been incredibly helpful in sorting out care in a very quick time due to hospital discharge- thanks

Very polite and professional.

The person taking the call "Hans" did not try to sell Helping Hands! She listened and was understanding and she can back very promptly when she said she would call back ! She also didn't sound as though she was answering to a script!

Competent knowledgable

Thought Abi was v respectful of my godmothers situation, wasn't pushy and was v understanding.