Live-in care and visiting home care in Burton-upon-Trent
Our expert carers are committed to supporting people living in and around the Burton-upon-Trent area in Staffordshire, as well as families living in Lichfield and Tamworth. Branch Manager Jessica Jay has been working in care for many years and oversees a dedicated team of carers and coordinators.
Meet Joanne, our Area Manager
Joanne is the Area Manager for the West Region. She oversees a number of branches in the area, to ensure that each customer that we have is entirely happy with the service that is being provided for them.
Although she covers a number of branches, Joanne supervises every branch on a personal level, supporting branch managers, carers and customers alike. She has lived and worked in the local area for all of her life, and has been working in care for 20 years.
Joanne said, "I am so passionate about ensuring customers are receiving the best possible care. Our customers in Burton upon Trent and the surrounding areas deserve compassion, respect and support and I am here to support our carers in providing that high quality support."
Home visits throughout the Burton area
Whether you’re looking to arrange care for yourself or need some help caring for a relative, our care puts you and your needs first.
Visits from our fully trained carers start from as little as 30 minutes a week and can help with a range of areas, including:
- Personal care – assisting with the day-to-day tasks you might need extra help with
- Home help – supporting with light housework, preparing meals, and other duties to keep your house in tip-top condition
- Medication assistance – prompting or administering your medication at the correct times
- Mobility support – helping you with using a walking aid or supporting with hoisted transfers, making sure you can keep your independence
- Complex requirements – monitoring catheters, bowel management and peg-feeding
There may be times when you have to handle an unexpected change in your circumstances. We can arrange for care to start in emergency situations or for a sudden hospital discharge.
Care can also be arranged on a short-term respite basis should you have to leave for any reason or need to take a rest from supporting a relative.
If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.
The carers are good listeners and they help with everything. They give you space when you need it and don’t try to interfere. I couldn’t recommend a more pleasant care company.
Sarah, a Helping Hands customer
Live-in care, for extra peace of mind
If you’re worried that you or someone close to you needs support on a more regular basis, live-in care enables you to have the reassurance that someone will be there to help at any time of the day or night.
Not only are our live-in carers in Burton-upon-Trent passionate about care and fully-trained to deliver a high standard, they are also handpicked and matched to you based on your interests, hobbies and personality.
With a local manager on hand to oversee the process, your carer will help you keep your independence and continue with your routine and interests.
Clinical specialists for more complex needs
Our team of carers has the support and guidance of our clinical nurse specialists, all of who bring years of experience in assisting people who have sustained brain or spinal injuries, multiple sclerosis or Parkinson’s to name a few.
Registered with the Nursing & Midwifery Council, their expertise also ensures our carers are confident in assisting with medication, bowel care, and using specialist equipment.
Your independence matters to us. We place a special focus on putting in place a care plan that best suits your needs and routines, all within the comfort of your own home with your friends and family there when you need them.
Specialist dementia care
Dementia affects everyone in different ways.
Guided by our dementia specialists, who bring decades of knowledge about the condition, our carers will put yours or a loved one’s wellbeing first. With care taking place within the home, you can have the support you need surrounded by your precious memories.
So that they can provide the highest standard of care possible, many of our carers take additional training on different types of dementia and what to expect when supporting someone with the condition.
Fully trained carers in Burton
Our Burton carers all share a passion for care and a commitment to providing care of the highest standard. Each undertakes an advanced training programme endorsed by Skills for Care before starting with us, covering everything from personal care to how to help with mobility.
There are also plenty of opportunities for our carers to take refresher training. Even if they’ve been working in care for several years, we take pride in giving each carer the highest standard of training possible, so that they can provide the best care to your family.
As a provider regulated by the Care Quality Commission, we do everything we can to make sure that our customers feel safe and comfortable. And because all of our carers are employed by us directly, we can guarantee support if there is ever a problem.
I’ve been a visiting carer for nearly five years now, and really enjoy it! The flexibility helps me to stay at home with my children in the daytime and work evenings and weekends.
Sarah, a Helping Hands carer
Areas across Burton that we cover:
Phone lines open 7 days a week
If you’d like to discuss your home care options and set-up a meeting with Jessica and her team, please get in touch with us on 01543331397.Request a callback