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Locally managed service

Sutton Coldfield

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 56 reviews

Sutton Coldfield

For over 30 years, Helping Hands has been providing all manner of care services to people throughout the Midlands and across the rest of the nation, with a dedication towards compassion. Our Sutton Coldfield branch is home to a team of carers who persist with this ethos, providing industry-leading, Care Quality Commission (CQC)-regulated care to the homes of adults in the community of all ages.

The team of dedicated carers can provide care local to you, covering Aldridge, Bassetts Pole, Brownhills, Canwell, Coleshill, Curdsworth, Erdington, Four Oaks, Great Barr, Hints, Kingsbury, Lea Marston, Little Aston, Little Hay, Mere Green, Perry Common, Sandwell, Shenstone, Stonnell, Streetly, Sutton Coldfield, Walmley, Walsall Wood, Water Orton, Whittington, Wishall, and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01215145298 *If you are an existing customer, please use the branch phone number

Branch address

57 Birmingham Road Sutton Coldfield Birmingham B72 1QF (see on maps)

Visiting and live-in care in Sutton Coldfield

Officially named The Royal Town of Sutton Coldfield by Henry VIII in 1528, this historic place is full of buildings and manors from a bygone era. Now classed as a district of Birmingham, Sutton (as it’s termed by the locals) was home to the late Doug Ellis, former Aston Villa Football Club Chairman and is now also home to one of the leading home care providers – Helping Hands.

Whether you require check-in visits from a companion just once per week, specialist care on a more regular basis, or a live-in carer for support around the clock, our Sutton Coldfield team are on hand to help. Get in touch today to find out how we can help you with a flexible care package tailored to your needs.

Meet the team

Clare Johns

Meet Clare Johns, our Branch Care Manager, Sutton Coldfield

My roles and responsibilities here at Helping Hands as a Branch Manager are ensuring the smooth running of the service, following company policies and procedures and making sure we comply with CQC guidelines. Since I was at school I always wanted to work in the care sector. Care isn't for everyone but I feel I am a caring person and this has developed as I have worked my way up within the company; I don't think you ever lose the passion to care for someone regardless of whether you are a carer, care coordinator or manager. It is a quality that grows with us and I'm proud of how caring I am. Having worked within different care settings I feel Helping Hands provides exceptional services for carers, knowing that support and guidance are there is second to none. I enjoy spending time with my family - having 4 children it's always busy, but I love it! I manage my work/life balance well. I love going on family days out and enjoying the time we spend together.
Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More
Nesta Bishop

Nesta Bishop

Head of Live-in Care, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in Sutton Coldfield to support you

Since 1989, our family-run company has been providing thousands of families with high-quality care for a range of different conditions and care needs. From dementia, Parkinson’s and stroke care to acquired brain injuries, mental health conditions, cerebral palsy and many more, we have the experience and expertise to help you when you most need it.

Person-centred care is what we specialise in, and we’ll work with you to put everything in place that works for you so that your care plan is tailored to your requirements. Even if you simply require assistance once a week to water your plants or to pop to the shops to get your weekly shopping, the Sutton Coldfield team can help.

Home care starts from 30 minutes per call up to several sessions a day to make sure you’re okay, providing peace of mind for both you and your loved ones. And if you have a more complex condition such as a stoma or PEG tube, our team of clinical nurses are on hand to support the team in delivering the right level of care for you.

Live-in care for round-the-clock reassurance

It can often be difficult to come to terms with increasing care needs, especially if you’re fiercely independent. But a residential home isn’t your only option if things are getting too much at home; a Helping Hands live-in carer will live with you in your property and deliver the very best care whilst you remain where you know and love best – at home.

Designed to give you freedom and to maintain your dignity, live-in care is crafted entirely around you. What’s more, we’ll work with you to make sure your live-in carer is able to support you with both your physical and emotional needs. So, if you have advanced Alzheimer’s but are a die-hard Villa fan, we’ll make sure that we find a live-in carer who has experience with your specific condition and is also a fellow Villain.

Live-in care enables you to lead the life you want to lead, without having to compromise on your independence. With no set menus or restrictions on when you can get up in the morning or go to bed, you’re at the forefront of your care making decisions that suit you. Whether it’s support with personal care, being moved regularly in bed to prevent pressure sores, assistance with mobility aids or gentle reminders to take prescribed medication – we’ll work with you to make sure everything is taken care of.

Domiciliary care that enables you to live at home

Being able to live independently in your own home is what underpins our service. And just because you have care needs, it doesn’t mean that you have to forgo your favourite hobbies or give up your home comforts. Domiciliary care allows you to have regular visits that fit in with your routine, rather than having to adhere to someone else’s rules.

Whether you live alone, as a couple, with a friend or even a canine companion, we’ll work around you and offer worry-free, excellent care. We can even walk your dog too – that way, everyone’s happy!

Dementia care that puts you at the centre

Coming to terms with a dementia diagnosis can often be unsettling and quite daunting. As one of the UK’s leading dementia care specialists, we can help you to work out your next steps and ensure you get the best support for your needs.

Whether you have Pick’s disease, Alzheimer’s or vascular dementia, our team of expert carers understand how the symptoms of dementia vary from person to person. That’s why we’ll get to know you personally – from how you like your tea to what triggers any of your anxieties.

Continue the life you want to lead with elderly care

Just because you receive care, it doesn’t mean that what you love doing should be compromised. Whether it’s tending to your tomato plants, meeting up with friends or going for a stroll in Sutton Park, the team will enable you to continue living your life at your pace, with a little help along the way.

And if your care needs change, we can amend your care plan to reflect this and ensure that the right support is in place for you. Whether you need the addition of a live-in carer or respite care if you’re living as a couple, we’ll make sure you retain your independence and dignity with the help of our friendly team.

Respite care for emergencies or short breaks in Sutton Coldfield

Respite care can cover a variety of scenarios – emergencies if your regular caregiver has to leave at short notice, support after a discharge from hospital or even to take over your care for a short period of time while your normal carer has a rest. Whatever the circumstances are, we can step in – often within as little as 24 hours from when you first get in contact with us – and deliver compassionate care that meets all of your requirements.

You may also be considering going on holiday or you might want to attend a wedding or party but are concerned about how you’ll get there safely and manage whilst you’re there. Worry not – the team can swiftly arrange for someone to accompany you wherever you’re going, whilst still getting the care you need.

Dedicated, fully-trained carers in Sutton Coldfield

For the past 30 years, we’ve worked extremely hard to make sure we enable as many people as possible to stay in their own homes, and that wouldn’t be possible without our fantastic workforce of carers. Selected for their expertise, kindness and unfaltering willingness to help others, all of our carers go through a strict recruitment process, including a Disclosure Barring Service (DBS) screening. We only employ the very best because after all, we’re caring for you and your loved ones, so you deserve nothing less than the very best.

As the first and only home care provider to be awarded as a Centre of Excellence by Skills for Care, all of our carers receive top-of-the-range training by our in-house training teams, which covers manual handling, medication, dementia care, first aid and safeguarding. Alongside this, we regularly hold refresher courses for all of our carers, ensuring that they deliver care that is up-to-date and adheres to industry standards.

We’re very proud to be part of the Dementia Alliance and the United Kingdom Home Care Association (UKHCA), of which both are dedicated to improving the lives of those in need of support at home who are living with dementia and other conditions. We are also fully regulated by the Care Quality Commission (CQC) who inspect all of our teams to ensure that we’re delivering a safe, effective and responsive service.

Find out more about care in Sutton Coldfield

If you’d like to find out more about the care options that the team can provide for you, please get in touch with us, where we’re available to take your call seven days a week.

You’re welcome to come and see us at the Sutton Coldfield branch on Gate Lane. The team are there Monday to Friday between 8:30am and 5:30pm and will be happy to meet with you. Alternatively, we can come to you! Just let us know the best place for you and we’ll be there – even if it’s in your front room.

Call us on 01215145298 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Sutton Coldfield to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 56 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

3.8 out of 5

from 5 reviews

Our credentials

Our Sutton Coldfield branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

57 Birmingham Road Sutton Coldfield Birmingham B72 1QF Show on Map

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