Sutton Coldfield

Your local team has improved greatly recently Leats available if a problem.

Just to hear a happy friendly voice the other end of the line.

Very helpful and informative

My parents were apprehensive prior to the visits but the carers put them at ease and they enjoyed the shower/washing

Lady was helpful and we quickly arranged the assessment visit I called to arrange.

I have always found consideration of my wife’s needs well looked after

Very attentive, helpful and understanding

Hannah was very friendly and helpful and came back to me 3 minutes later with the response I needed.

All the relevant questions were covered, in readiness of Rowena’s visit tomorrow

My mother feels she is in safe hands

Punctual, friendly & capable

Answered query satisfactorily

Response knowledgeable, helpful & efficient

Helping hands carers are amazing.Peter currently see”s a young lady called Lucy. She is really lovely, very caring and kind, goes that extra mile, works extremely hard.Kim was another lady who goes the extra mile and looked after Peter really well.To be honest everyone of your carers who visits Peter are fantastic.. I have had to score lower on contacting the local branch. Sometimes not easy to get through to them and they don’t always get back to you when they say they will, but I feel this is because they are working hard behind the scenes to ensure everyone’s needs are met.. Overall I can not fault the whole team. They support us when we need to increase hours, this is amazing as it gives us peace of mind knowing Peter will be really well looked after and takes the worry and stress off us as we know he will be cared for.. Excellent service.. We cant thank you enough.

By and large very good. Still want evening visit after 6.00pm at week ends

The carers are very friendly and really helpful.

HH have been excellent from the office team through to the staff who are looking after my mother. They really make her at ease and she enjoys their company and help. What could have been traumatic for my mum has been a great experience and certainly helps us as a family.

Before my call, I felt like a headless chicken, but now feel confident that I can sort a way forward and find a way to help my aunt.

Answered the question quickly

Always respond v quickly to emails and provide cover at short notice. All carers v nice and caring

Please see previous comments. Thank you again

Ben wasn’t very helpful

The lady I spoke to was very kind and helpful

it was full marks for everthing but recent issues with communication and carers not being sent took it down a bit. hoping this will resolve now.

I was hoping to arrange a time more convenient assessment time around our family’s working life. / Thank you

We have arranged everything we need thanks

I found my initial contact with Helping Hands very beneficial and straight from the go I have comfort in the fact my mother will be cared for and respected.

All the HH staff we’ve spoken to struck just the right chord from the start in responding to our questions and concerns – friendly and professional and never putting any pressure on us in what could be a stressful situation. Cannot recommend highly enough.

Rowena and the whole team are fantastic. They listen and are always happy to help. If we need to increase care due to holidays or work commitments they have always put the additional hours in place. Excellent service. All the carers are polite friendly and look after our dad really well. Can’t thank them enough for everything they do.

Very pleasant person dealt efficiently with my call answered my questions

Rowena was very helpful and explained things in a straightforward way. I forgot to clarify the amount of fees although they were broadly explained in the initial telephone conversation. I’m awaiting some equipment (bath stool) and will then be contacting Rowena again to take things forward. I felt that she understood my parents needs and talked to them both in a professional but friendly matter.

Very kind and helpful. As this is the first time I am using you, I felt a little apprehensive but she has made me feel confident in using your services.

You are helping us immensely at a very difficult time caring for my parents.

Extremely helpful polite and efficient

A really good match of carer for my elderly mother with Lorraine – all about social interaction at the moment. Having a slightly older carer is perfect where it is all about conversation and social engagement. We have noticed a big difference with mum in the 5 or 6 weeks Lorraine’s been coming – much more engaged and sharper. All about slowing the decline and keeping her in her own home for as long as possible. Very pleased so far..?? / ??

Very friendly rep, will be booking the service

Ellie your operative, was friendly, informative, knowledgeable and keen to assist with my inquiry. My initial stress and foreboding having to organise care for an ageing loved one was quickly dispelled. Thank you!

Arrived on time and went through all the questions slowly and carefully with my mother.

Seemed relax.understand. Easy to talk to

Very helpful and friendly

Very professional and helpful service

Very experienced. visit went well.

Friendly, informative, made me feel happy/ confident about pursuing service further

Extremely professional and pleasant

Sounded helpful friendly and listened

Rowena was very helpful. Very understanding as I flitted between herself and the district nurse who was in the middle of a visit to my father. She spoke lovely to my dad.

The lady i spoke to was very helpful with lots of information and sounded very caring of my situation

Given info needed

The lady was informative as well as supportive with respect to my query.

Happy with information and advice given and call back with appointment date and time.

On the telephone, an appointment to visit my Mum was made for 2:15 pm, the email confirmation then said 2:30 pm and on the day the care Manager phoned to say she was running late & would arrive at 3:00 pm. We were asked to complete a customer profile form & submit electronically before the visit, which we did, so not best pleased to see the care Manager during the visit completing a blank customer profile form saying she hadn’t been in the office that day to view our completed form.

Sam was very helpful and listened me without making me feel that he wanted to hurry me.

Rowena spoke to my Mom in a very reassuring and empathetic way. She explained everything very clearly.

Lady on phone answered all my questions very efficient

Extremely helpful, responsive & willing to provide at short notice at a time of crisis. Thank you.

The lady Adrianne was helpful and went out of her way to assist me and provide the necessary information regarding my enquiry.