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Locally managed service


We don't know what we do without the carers. They are our stars, they are our saviours.


Our dedicated Canterbury care team offer compassionate, flexible care services that fully support you or your loved ones to live independently and confidently in the comfort of your own home. Since 1989, Helping Hands have been providing exceptional care to meet a wide range of needs and preferences. Our 30-plus years of experience have given us unparalleled expertise in the care industry, and as we’re fully regulated by the Care Quality Commission (CQC) and CIW you can have full confidence in our outstanding service.

Contact us today to find out how we can meet your care needs.

We can support you in and around Sturry, Littlebourne, Bekesbourne, Bridge, Upper Harbledown, Herne Common, Boughton-under-Blean and more.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01227919229 *If you are an existing customer, please use the branch phone number

Branch address

Office 2.1 27 Castle Street, Canterbury, CT1 2PX (see on maps)

Visiting and live-in care in Canterbury

Although a relatively small city in terms of population, Canterbury is one of the oldest and most-visited cities in the United Kingdom. Rich in history, the Canterbury dates back to pre-historic times and was a prominent settlement for the Romans for several hundred years. Perhaps the most famous site in the city is the majestic cathedral, which was rebuilt in the 11th century and has been dominating the skyline ever since.

At Helping Hands, we don’t quite date back to a pre-historic era, but we have been delivering empathetic, dedicated home care to customers across England and Wales for over 30 years – which we think is still a pretty long time. We’ve got the experience and the expertise to help you around your home in any way you need, allowing you to spend more time enjoying life the way it’s meant to be lived in beautiful Canterbury.

Meet the team

Louise Bradley

Meet Louise Bradley, our Regional Care Director, Canterbury

As Regional Care Director, I’m responsible for overseeing the quality of care delivered throughout our East region, across both our hourly branches and live-in care teams. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams. I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is.

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care

We’ve been providing visiting care services since 1989, and we’re able to draw on our 30-plus years of experience to provide our customers with flexible, tailored support packages to suit the specific requirements of you or your loved ones. From doing the vacuuming and preparing meals, to helping you attend appointments and assisting with medication, our compassionate carers will be able to support you in whatever ways you most need it.

Live-in care in Canterbury

If you find yourself needing an increased level of support to what you’re currently receiving, Helping Hands are able to offer live-in care in Canterbury and the surrounding area. With live-in care, you’ll get the opportunity to have one of our superb carers come to stay in your home and provide you with round-the-clock assistance, meaning you’ll never be left feeling unsupported or isolated. Live-in care is particularly popular among people living with complex medical needs or age-related frailties, where their condition might change at any moment.

Care Agency in Canterbury

We’re better than a care agency in Canterbury because we take steps to ensure our carers are properly looked, allowing them to focus their time and energy towards providing our customers with exceptional care. Unlike most agencies, we employ our carers directly, giving them job security and also ensuring our customers won’t be burdened with heaps of time-consuming paperwork. Agencies will often insist that you personally pay your carers, leaving you to deal with lots of fiddly financial admin and hidden fees.

Private care in Canterbury

One of the main advantages of opting for private care in Canterbury, rather than using a care agency, is that you’ll get a package of care that is fully customised to your personal circumstances and condition. We know that when it comes to home care, no two people have the same needs. Everyone’s situation is unique, and everyone likes things to be done in a certain way. That’s why our care experts will always take the time to personalise your care plan to you, putting you at the centre of every decision and adapting your support as your needs change.

Emergency care

When you find yourself unexpectedly requiring additional care at short notice, you may wish to consider emergency care. With emergency care from Helping Hands, you’ll get one of our brilliant carers in your home almost always within 24 hours of your initial phone call, meaning you won’t be left stressing about whether your normal chores and routines will get done. It might be that you’ve been discharged from hospital earlier than anticipated, or you’re recovering from surgery and aren’t as mobile as you’d like to be. Whatever your reason for needing emergency care cover, we’ll give you all the support you need and allow you to rest up.

Overnight care

With overnight care you’ll have one of our highly-trained carers stay with you overnight to provide you with assistance as and when you need it. It might be that you require a bit of support getting to the loo in the middle of the night, or you’re worried that you might have a fall with no-one around to help you until the morning. Experiencing falls or increased frailty can often negatively impact your confidence, but having a live-in carer can provide you and your loved ones with peace of mind that there will always be someone on hand to help.

Fully-trained carers in Canterbury

Your local Helping Hands team in Canterbury comprises of a wonderful group of carers who have been specifically chosen for their compassionate personalities and their commitment to excellence. We know that our customers expect a very high standard of care from us, and it’s largely thanks to our brilliant care staff that we’re able to confidently promise exactly that. All of our carers have undergone extensive background checks, as well as receiving our award-winning training that fully equips them to provide specialist care for people with a wide range of conditions. And, to provide you with total reassurance, all of our care provision is independently regulated by the Care Quality Commission and Care Inspectorate Wales – highlighting our absolute commitment to exceptional standards of care across the board.

Find out more about care in Canterbury

To find out more about home care in Canterbury and the surrounding area, please call our friendly customer advice team. They’re available to talk to seven days a week, and will always be happy to assist with any queries or concerns you may have. Alternatively, you can contact us via our website to arrange a callback at your convenience.

Call us on 01227919229 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Office 2.1 27 Castle Street, Canterbury, CT1 2PX Show on Map

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