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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01303802685 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting home care in Ashford

Home to the oldest surviving St John’s Ambulance Association unit and founder of the British Red Cross Society, Ashford is well-known for its contribution to the health and social care sector.

Today, Ashford boasts the UK’s number one home care provider: Helping Hands. Whether you fancy a stroll down the Great Stour or Afternoon Tea in The Secret Garden, the team at our Ashford branch are more than happy to provide you with the level of support you need to maintain your presence in the local community.

Our friendly and professional carers can provide you with a dedicated home service, covering Willesborough, Beaver Green, Godinton, Kennington, Orchard Heights and the surrounding areas.

Meet the team

Sue Smallbone

Meet Sue Smallbone, our Branch Care Manager, Ashford

“Hi, I’m Sue. As the Branch Manager for Maidstone, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home. “I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers, and that our team are providing a fantastic level of care to the Maidstone community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaled-down version of the White House!”
Alison Jones

Alison Jones

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareRespite Care

Other services we provide at this branch

Home care visits in Ashford to suit you

For 30 years, we’ve provided a seamless support service to each of our customers, enabling them to remain in the comfort of their own home while still receiving a personalised care plan to suit their individual needs. You might just need a half an hour drop-in once a week, or more advanced care that involves several overnight stays. Either way, our Ashford home care team are here to help.

Throughout their training our carers gain a wealth of knowledge and expertise, providing you with an abundance of support. From housekeeping, meal preparation and companionship to more complex care for degenerative conditions, brain injuries and mental health support, our carers are fully-trained to help you and your family through this difficult period.

We understand that every customer has their unique requirements, that’s why we’re proud to provide bespoke care plans that are built by and around you. Whether you need short term respite support, or a helping hand with breakfast each morning, we’re here to bring peace of mind to you and your loved ones.

Live-in care to support you in Ashford

As the term suggests, live-in care allows you to live in the comfort of your home while receiving high-quality care as and when you need it.

Dedicated and fully-trained, our compassionate carers can deal with various conditions and complex injuries including multiple sclerosis, muscular dystrophy, dementia, Parkinson’s and many more. We’ll handpick your carer, based not only on your needs, but your personality, interests and hobbies too. That way you’ll gain more than just a carer, you’ll make a new friend.

Live-in care is often a more suitable option than residential care or a hospice, as it enables you or your loved one to remain in the place they feel most comfortable and familiar. With a team of clinical nurses and live-in managers, we’re able to offer all aspects of care such as PEG feeding, catheter management and tracheostomies.

Discover more on what is live-in care here.

Domiciliary care in Ashford

Domiciliary care, also known as home care, is 100% on your terms. You can decide the level of care you require and when you need it. It may just be a 30-minute drop-in once a week for a cup of tea and a friendly face, or several overnight stays. Nonetheless, our Ashford team can arrange this for you.

From planning healthy and nutritious meals to PEG feeding and catheter management, our carers have the knowledge and expertise to help you with all aspects of care.

Specialised dementia support in Ashford

Helping Hands are one of the UK’s leading dementia specialists, meaning we fully understand the difficult journey you and your family are going through. With the complexities of the degenerative condition, which can cause anxiety and confusion, the Ashford team are on hand to answer any questions you or your family may have.

Spending quality time together is important, so if at any point you need a helping hand, the Ashford team are only a stone’s throw away.

Elderly care to support your independence

Letting someone provide you with care is often difficult, we understand. Even if it’s someone calling in to help you get dressed each morning or reminding you to take your prescribed medication, maintaining your independence is our number one priority.

Having an experienced carer help you get out and about in the local community can take a huge weight off the minds of both you and your family. Care can also be interchangeable, meaning you can increase the regularity or intensity of your support at any time.

Respite care for your short-term needs

If you’re a caregiver, time to rest and recharge is essential so that you can continue giving the best level of care. Or, if you need short-term support after an illness or time in hospital, respite care can help you get back on your feet, ensuring your usual routine is followed to a T.

Emergencies are unavoidable, that’s why our Ashford team are proud to provide fast and reliable care in a short period of time. Whether you’re due to be discharged from hospital and would like some support with getting back on your feet or your usual caregiver has to tend to an emergency elsewhere – our team are here to ensure that you have the support you need, for as long as you need it.

Fully-trained carers in Ashford

During our award-winning training programme, endorsed as a Centre of Excellence by Skills for Care, our carers go through an extensive list of modules, including health & safety, manual handling, medication support, equality & diversity and many more. Alongside this, our recruitment team follow strict guidelines, ensuring all carers receive thorough background checks, such as DBS.

Our training doesn’t stop there, we provide continuous ongoing training for our carers, ensuring their knowledge and skillset are up to date and at the best they can be.

Did you know we’re also fully regulated by the Care Quality Commission?

Find out more about care in Ashford

If you need more information, or would like to discuss your needs further, the Ashford team are available to chat seven days a week.

Or, if you’d rather meet in person, you’re welcome to pop in to the branch on Town Walk. If transport is an issue, we’re more than happy to meet you at a time and place which suits you and your loved one, whether it’s in your living room or Starbucks.

Call us on 01303802685 Talk to us on live chat Request a call back

Our credentials

Our Ashford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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