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Our dementia experts

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We can provide care in your home anywhere in England & Wales

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Jayne shares her personal experiences

Every one of our carers is a dementia specialist

We are the nation’s specialists for dementia care at home. In fact, we have the most dementia carers in the industry, available to help families across England and Wales who are in need of some extra support. Meet some of our dementia champions below. 

Here at Helping Hands, we place special importance on training every member of our team to understand dementia and what it’s like to live with and care for someone with the condition. Every single member of our team – from each carer we train through to every manager and support staff behind the scenes – is trained in dementia. It’s on one of the many reasons why we’ve become the dementia experts.

Specialist care in the home is at the very heart of Helping Hands and we are determined to help families stay together in their own homes as far as possible. Call our customer support team today to find out how we can help your family.

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Meet our Lead Dementia Specialist

Jayne Vale

Jayne is a specialist trainer in dementia at Helping Hands. Find out more about her role and why dementia is so close to her heart.

Q. Why did you choose to be a specialist trainer and dementia carer, and why are you so passionate about caring for people with dementia?

The simple answer to this is that I didn’t choose this subject to specialise in – it chose me. I have personal experience with this as my Granddad had Alzheimer’s dementia which is why I am so passionate about learning as much as I can about the subject, so I can pass my knowledge on to others.

Working for Helping Hands has made me realise that my Granddad was misunderstood as he was never officially diagnosed and I don’t want any other families to go through what we as a family went through.

I also cared for a gentleman for over five years who was diagnosed with Parkinson’s and Lewy body dementia. When I first started to care for him he was able to walk and talk but over time I watched him deteriorate to a person with limited speech and no mobility. Both their determination to keep him at home, coping with all that life had to throw at them meant that we were able to care for him in the home that he loved, right to the end and this meant so much to him and his wife.

I strongly believe that all dementia carers, whether they are family members caring for a loved one or a paid carer, they should have knowledge of dementia, to enable them to provide the best levels of care.

Q. You have been working towards a dementia qualification, can you tell us more?

After a lot of hard work and dedication I am now credited by the Worcester University as a Dementia Specialist. The course that I have been attending has covered a wide range of subjects the key modules that I found of particular interest were:

  • Brain functions
  • Cognitive capacity and neurological impairment
  • Impairments in memory, language, visual perception, spatial awareness, planning and judging
  • Different types of dementia
  • Cultural diversity in dementia
  • Older adult health and the use of psychotic medication in dementia
  • Health issues: depression in dementia,
  • Assessment and management of pain

Q. What other training qualifications do you have which aid you in your training as a dementia carer?

As well as having many years of practical care experience I have completed my PTTLS course which is preparing to teach adults in the life-long learning sector, which I need to have to pass on my dementia knowledge to carers and customers.

I completed a Death Dying & Bereavement course which allows me to offer counselling to carers and customers, following the passing of a loved one. I have also completed three additional dementia courses held by Warwickshire and West Midlands County Councils.

I have completed NVQ Levels 2 and 3 and also have my A1, which enables me to assess carers completing the new Qualifications and Credit Framework (QCF). I am qualified to teach moving and handling as well as train in level three medications incorporating stoma and convene care, surgical stockings and peg training.

Q. Helping Hands recently started to hold dementia awareness days for families affected by Dementia. Why do you think this is so important and what feedback have you had?

Being able to offer this free training and support to families and loved ones of people with dementia shows how important dementia awareness is to Helping Hands. I am very proud and privileged to be able to provide the information and guidance to help those affected by dementia.

Those who attend our awareness days are really interested in how the brain functions and tend to be surprised at why they hadn’t been provided with clearer information after their loved ones were first diagnosed. Understanding which parts of the brain are affected and how it operates, enables them to understand how their loved one is effected and why their behaviour changes.

Some comments that I have received from people that have attended the training are:

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I really cannot see how Jayne could have done any better. She really does understand the condition and was amazing with her teaching skills, I benefited from the day extremely well, Jayne was such an excellent teacher, she has so much knowledge of the subject and related it so well.


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Thank you so much for giving up your time on a weekend to offer this to us. Holding the training on a Saturday has meant that both my father and I were able to attend, and it was a lovely day trip coming to visit you in Alcester.


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Q. What are your three top tips for being a dementia carer?

Above all else you need to:

  1. Have lots of patience
  2. Remember that they are still the same person with feelings
  3. Have compassion and understanding for that person

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

Page reviewed by Jayne Vale, Dementia Specialist on July 18, 2019

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