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Rated excellent on TrustPilot
Locally managed service

Dover

Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 12 reviews

Dover

This branch covers where you need care:

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To learn more about how we can help call

01303802685 *If you are an existing customer, please use the branch phone number

Branch address

Unit 8, Town Walk, Folkestone, CT20 2AA (see on maps)

Live-in and visiting care in Dover

Lying on the southern edge of the North Downs in a valley between two cliffs, the port town of Dover is a constant gallery of stunning sea views – as well as a residence for one of the UK’s leading home care providers, Helping Hands.

Covering Dover and the surrounding areas, the team of professional and compassionate carers are here to provide personalised care services to enable you or your loved ones to remain in the comfort of your own home, whilst still receiving the dedicated support you need.

Meet the team

Jodie Wells

Meet Jodie Wells, our Branch Care Manager, Folkestone, Dover and Deal

"I joined the care industry because I wanted to have a career where I felt that I would make a real difference to people's day to day lives. I genuinely believe that the service we provide is the best in the area. We have handpicked carers who share the ethos of the company and who fit in well with our customers & existing team members. My carers go above and beyond for their customers and treat them with the utmost dignity and respect.
"My responsibilities as a branch manager include; overseeing the day to day running of the branch, recruiting new carers, making sure that the compliance is kept on top of to ensure the service is safe and well run."

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Respite Care

Other services we provide at this branch

Visiting care in Dover

Visiting care from the Dover team is the perfect solution if you are looking for regular support so that you can continue to feel safe and independent at home. With a dedicated team of carers that put you in the centre, we will work closely with you to build a support plan that is tailored entirely to you and your individual needs and preferences.

With over 30 years of experience under our belt, we are proud to be one of the leading care providers in the UK. And as a company that was built on a foundation of family values, we understand how important it is for you to continue to live your life entirely on your terms. That’s why the team are here to provide bespoke visiting care services that give you the support you need with no compromise to your independence.

Whether you need friendly reminders to take your medication, complex support for a spinal or neurological injury or just someone to pop in for a cup of tea in the afternoon, the team are here to give you the support you need, when you need it.

Unintrusive live-in care for round-the-clock support

When the need for more intensive support arises, we understand that residential care isn’t always everybody’s preference. With live-in care from the Helping Hands team, you receive a dedicated private carer to live with you in your home so that you have round-the-clock support to cater for your every need. What’s more, we’ll work with you to find a carer that shares your hobbies and interests, so you receive so much more than just practical care – you gain a friend.

With the knowledge and experience to provide everything from companionship, housekeeping and medication administration through to more complex support for people with conditions such as motor neurone disease, dementia and acquired brain injuries, the team will work closely with you to build a personalised care plan that is focused entirely around you and your needs.

Here at Helping Hands, our aim is to help you to remain as independent as possible. With flexible live-in care packages from our team in Dover, there are no set mealtimes or menus, no visiting restrictions and no daily schedules to follow, so the only person to decide how you live each day is you.

Domiciliary care from our team in Dover

Traditionally known as visiting care, domiciliary care gives you the freedom to decide the frequency and intensity of the help you receive. Whether you’re living with a progressive condition and would like more intensive support or you would simply like some companionship in your elderly years, domiciliary care gives you the support you need without having to compromise on your usual routine.

Specialist dementia care from our expert team

As one of the leading dementia care specialists in the UK, we understand the anxieties and uncertainties that can follow a dementia diagnosis. With 850,000 people living with dementia in the UK and over 100 different variants of the condition, understanding the individual symptoms and learning how to handle them can be equally upsetting. That’s why the team are on hand to offer guidance and support on each step of your journey with dementia.

From memory loss to changes in behaviour, each of our carers complete award-winning training to give them the knowledge and experience to understand the many different elements of dementia so that they can give you and your loved ones the best level of support. With 30 years of experience in dealing with Alzheimer’s, Pick’s disease, dementia with Lewy bodies and many more, our Dover team are fully equipped to support you and your loved ones with everything from personal care to challenging behaviour.

Elderly care for you or your loved ones

When the inevitable signs of ageing begin to show, it can become increasingly difficult to continue with your day-to-day life as you used to. But with elderly care from the  team, we are here to give you the support you need to remain independent at home – with no compromise to your usual routine.

Whether you need 30-minute visits to help you with your laundry, more intensive support for complex conditions such as Parkinson’s, or just a friendly face to enjoy a cup of tea with; elderly care from our Dover team ensures that you have the support you need to keep you feeling young.

Respite care for as long as you need it

The need for respite care can arise at any given time – sometimes at such short notice that finding an alternative seems almost too difficult. But worry not, the team are here to step in and provide a bespoke respite care package from whenever you need them, for as long as you need them. We can even begin your care package within 24 hours of your initial enquiry.

You may be looking to take a trip across the Channel for a short break but you don’t feel comfortable without added support, or perhaps you are due to return home from a spell in hospital but you would like a helping hand whilst you re-build your independence. Regardless of your circumstances, our personalised respite care packages ensure that you have person-centred support at your disposal.

Fully-trained carers to support you in Dover

Helping Hands was founded in 1989 as a way to enable those who needed some extra support to remain in the comfort of their own home. Thirty years later, we are immensely proud to be providing the same level of person-centred care to thousands of families across England and Wales – but none of this would have been possible if it wasn’t for the commitment and compassion of our carers.

Alongside their expert training and vast experience in the industry, each of our carers possess the one quality that cannot always be taught: they all genuinely care. What’s more, they all complete a fine-tuned recruitment process that includes industry-renowned training in areas such as moving and handling and safeguarding, as well as full background checks including Disclosure Barring Service (DBS) screenings.

And thanks to the dedication of our carers, support staff and managers across the board, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).

Find out more about care in Dover

If you would like to speak with the Dover team about the home care packages available to you, please call our team. Our phone lines are open seven days a week.

Alternatively, if you’d rather meet face-to-face, you are welcome to pop into our branch on Town Walk or we can meet you at a place that is most convenient for you – whether that’s a café on the seafront or in your front room.

Call us on 01303802685 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Dover to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 12 reviews

Outstanding100%
Excellent0%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 4 reviews

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Unit 8, Town Walk, Folkestone, CT20 2AA Show on Map

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