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Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

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Reviews for our Colchester Branch

Kirsty Prendiville and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.8 / 5

4.8 rating

Based on 36 reviews
Have you organised care from our Colchester branch? Leave a review

Read our Reviews

5.0 rating
18 December 2019

the person I spoke to was kind, empathetic – I feel really relieved that this good first contact was positive

Lisa Gormley
3.0 rating
21 November 2019

Cares are always late and never clean up after themselves

Tanya Baker
5.0 rating
14 November 2019

Max visited my mother in Colchester + was extremely understanding and helpful. This meant a lot to both of us as I ( her daughter) live in County Durham and was unable be present. My mother is in extreme pain and the whole process has offered us reassurance+ confidence that mum will be supported professionally and caringly.

Pearl Watcham
5.0 rating
7 November 2019

The carers are 1st class and the management team are quick to respond when contacted.

Janis Condon
5.0 rating
28 October 2019

Two polite caring young men.

Margaret Harding
5.0 rating
21 October 2019

She was so lovely- calm, kind, patient, non-judgemental and tried very hard to engage with my parents who initially were not very receptive. She explained everything really well at a speed we were able to process. We never felt under pressure to commit to anything there and then or that we were wasting her time with our indecisiveness.

Julia Oliver
5.0 rating
9 October 2019

The lady I spoke to, Poppy, was very helpful, clear, reassuring and listened with care.

Julia Oliver
5.0 rating
5 October 2019

Mum is very happy with the carer who helps her shower..esp as the same lady Karen often comes and goes that extra mile

Margaret Jones
5.0 rating
9 September 2019

Professional and pleasant

5.0 rating
4 September 2019

Extremely efficient and professional

4.0 rating
28 August 2019

Really good service never score 5 always room for improvement

Samantha Andrews
5.0 rating
21 August 2019

Fast polite good music!

Christine Cunninghamstrutt
5.0 rating
21 August 2019

Too expensive

Lynne Hedges
5.0 rating
20 August 2019

Excellent telephone manner, very caring and sensitive to my father’s needs. Listened and gave excellent professional advice.

David Curran
5.0 rating
10 August 2019


Mike Evans
5.0 rating
9 August 2019

Helping hands is fantastic company for both employees and clients. Everyone I speak to especially Jade is very helpful and accommodating.

Lai Yau Strawson
5.0 rating
9 August 2019

Very helpful, flexible and thoughtful service

Andrew Hynes
5.0 rating
8 August 2019

If there are any problems/issues then they are sorted very quickly once reported.

Janis Condon
5.0 rating
5 August 2019

Ellie was very professional but friendly and answered all my questions

Rebecca Czachor
5.0 rating
5 August 2019

Very helpful and supportive

Jackie Tomkins
5.0 rating
30 July 2019

Very helpful, friendly and thorough

Jasmine Chandler
4.0 rating
29 July 2019

We are happy with everything the reason I scored 4 was be cause mum has different carers each time so she cannot get to no them x

Kim Willson
5.0 rating
23 July 2019

Professional caring and friendly

Colin Nelson
5.0 rating
18 July 2019

Everything runs very well and carers go above and beyond, always helping me every way. I’m very happy with Helping Hands.

Christine Robinson
5.0 rating
16 July 2019

Good day information and efficient and helpful

Noella Watson
4.0 rating
16 July 2019

I have found the carers to be reliable , trustworthy and effective within their role.

Susanna Lock
4.0 rating
12 July 2019

It was a first enquiry

Amanda Crabbe
4.0 rating
9 July 2019

Af the moment I am happy with the care

Janet Box
5.0 rating
8 July 2019

Alison was very thorough and gave us a good understanding of how HH works. Gave us confidence that the support for the carers and family was very good. Alison was also very good with Mum – sensitive to the situation.. If the carer and the every day contact with HH is as good as Alison we will be pleased.

Sally Mazdon
5.0 rating
27 June 2019

This was my initial contact with helping hands and this was helpful and encouraging.

John Beuggeln
5.0 rating
26 June 2019

All my questions were answered clearly and professionally

Pauline Andres
5.0 rating
24 June 2019

The staff are really friendly and helpful

Tanya Baker
5.0 rating
19 May 2019

Very helpful calm and willing to help.

Linda Gardner
5.0 rating
2 May 2019

Polite rapid service

Caryn- Jane Frost -Stevens
5.0 rating
1 May 2019

Patient & thorough

Nicola Stansfeld
5.0 rating
16 April 2019

Because I phoned yesterday needing help for my mother and somebody is coming to see her today

Laura Hughes

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