Reviews for our Colchester Branch
Kirsty Prendiville and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
the person I spoke to was kind, empathetic – I feel really relieved that this good first contact was positive
Cares are always late and never clean up after themselves
Max visited my mother in Colchester + was extremely understanding and helpful. This meant a lot to both of us as I ( her daughter) live in County Durham and was unable be present. My mother is in extreme pain and the whole process has offered us reassurance+ confidence that mum will be supported professionally and caringly.
The carers are 1st class and the management team are quick to respond when contacted.
Two polite caring young men.
She was so lovely- calm, kind, patient, non-judgemental and tried very hard to engage with my parents who initially were not very receptive. She explained everything really well at a speed we were able to process. We never felt under pressure to commit to anything there and then or that we were wasting her time with our indecisiveness.
The lady I spoke to, Poppy, was very helpful, clear, reassuring and listened with care.
Mum is very happy with the carer who helps her shower..esp as the same lady Karen often comes and goes that extra mile
Professional and pleasant
Extremely efficient and professional
Really good service never score 5 always room for improvement
Fast polite good music!
Excellent telephone manner, very caring and sensitive to my father’s needs. Listened and gave excellent professional advice.
THE WIFE IS ALWAYS HAPPY AFTER THAY HAVE BEEN,SO I AM HAPPY
Helping hands is fantastic company for both employees and clients. Everyone I speak to especially Jade is very helpful and accommodating.
Very helpful, flexible and thoughtful service
If there are any problems/issues then they are sorted very quickly once reported.
Ellie was very professional but friendly and answered all my questions
Very helpful and supportive
Very helpful, friendly and thorough
We are happy with everything the reason I scored 4 was be cause mum has different carers each time so she cannot get to no them x
Professional caring and friendly
Everything runs very well and carers go above and beyond, always helping me every way. I’m very happy with Helping Hands.
Good day information and efficient and helpful
I have found the carers to be reliable , trustworthy and effective within their role.
It was a first enquiry
Af the moment I am happy with the care
Alison was very thorough and gave us a good understanding of how HH works. Gave us confidence that the support for the carers and family was very good. Alison was also very good with Mum – sensitive to the situation.. If the carer and the every day contact with HH is as good as Alison we will be pleased.
This was my initial contact with helping hands and this was helpful and encouraging.
All my questions were answered clearly and professionally
The staff are really friendly and helpful
Very helpful calm and willing to help.
Polite rapid service
Patient & thorough
Because I phoned yesterday needing help for my mother and somebody is coming to see her today