Reviews for our Colchester Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Carers are kind, polite, attentive and know what they are doing.
the person I spoke to was kind, empathetic – I feel really relieved that this good first contact was positive
It was a first enquiry
Cares are always late and never clean up after themselves
Max visited my mother in Colchester + was extremely understanding and helpful. This meant a lot to both of us as I ( her daughter) live in County Durham and was unable be present. My mother is in extreme pain and the whole process has offered us reassurance+ confidence that mum will be supported professionally and caringly.
Two polite caring young men.
She was so lovely- calm, kind, patient, non-judgemental and tried very hard to engage with my parents who initially were not very receptive. She explained everything really well at a speed we were able to process. We never felt under pressure to commit to anything there and then or that we were wasting her time with our indecisiveness.
THE WIFE IS ALWAYS HAPPY AFTER THAY HAVE BEEN,SO I AM HAPPY
The lady I spoke to, Poppy, was very helpful, clear, reassuring and listened with care.
Professional and pleasant
Really good service never score 5 always room for improvement
Too expensive
Fast polite good music!
If there are any problems/issues then they are sorted very quickly once reported.
Alison was very thorough and gave us a good understanding of how HH works. Gave us confidence that the support for the carers and family was very good. Alison was also very good with Mum – sensitive to the situation.. If the carer and the every day contact with HH is as good as Alison we will be pleased.
We are happy with everything the reason I scored 4 was be cause mum has different carers each time so she cannot get to no them x
Professional caring and friendly
Everything runs very well and carers go above and beyond, always helping me every way. I’m very happy with Helping Hands.
Good day information and efficient and helpful
The carers are 1st class and the management team are quick to respond when contacted.
This was my initial contact with helping hands and this was helpful and encouraging.
All my questions were answered clearly and professionally
The staff are really friendly and helpful
Very helpful calm and willing to help.
Mum is very happy with the carer who helps her shower..esp as the same lady Karen often comes and goes that extra mile
Because I phoned yesterday needing help for my mother and somebody is coming to see her today
Extremely efficient and professional
Polite rapid service