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Home care in Ferndown

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Rated Excellent on
Trustpilot

Lines open at 8:00 AM today

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Lines open at 8:30 AM today

Existing customer
01202 057125

Lines open at 8:00 AM today

New customer
Request a callback Request a callback

Lines open at 8:30 AM today

Existing customer
01202 057125

Visiting care and home care in Ferndown

With the South Coast of England on its doorstep and the leafy New Forest National Park just up the road, Ferndown is the perfect location to take in some of the great things that Dorset has to offer. Located close to the majority of shops, restaurants and cafes on Victoria Road is the Ferndown branch of Helping Hands carers, where Sam and her team of dedicated carers are based.

Specialising in visiting and home care for over 30 years, we have the knowledge, expertise and empathy to provide nothing less than the very best care to you where you feel most comfortable and secure – in your own home.

Quality care at home

From short term support to longer term visits and live-in care, our Ferndown team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Ferndown care team
Mel Houghton
Mel Houghton

Branch Care Manager

I am Mel. I am responsible for contributing to the planning of care for each of our customers, safeguarding and promoting the welfare of our...

Adam Wilkins
Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

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Fully regulated by the CQC

Our Ferndown branch is fully regulated and accredited by the CQC

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Local updates
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FAQs

Have you been struggling to keep up with the housework recently? Perhaps you’ve had a recent fall and are nervous about being by yourself at home? That’s where home care in Ferndown comes in. Putting you at the very centre, the team will create a package of home care that fits entirely around you and your care needs, whatever they may be.

Covering a multitude of different conditions such as multiple sclerosis, dementia, acquired brain injuries and mental health conditions, we can be on hand throughout the week to pop in and make sure you’re okay. Whether it’s help with personal care or getting in and out of bed, or perhaps you just need a bit of support with getting down to your local supermarket or taking your dog out for his daily walk – we’ll be there for you.

Here at Helping Hands, our aim is to enable anybody that needs extra support to remain in their own home. If you have a progressive illness or a complex injury of condition, this aim applies to you too – which is where our live-in care in Ferndown team comes in.

With a team of clinical nurses on had to support with more complex care needs such as PEG feeding, tracheostomies and catheter and stoma management, we can provide in-depth, professional care from our compassionate live-in carers.

Read more on what is live in care here.

Whether you’re in your eighties and require regularly daily calls to support you with your mobility, or you’re in your twenties and need assistance to get out and about to stay connected with your friends – domiciliary care enables you to retain your independence without having to forego your chosen lifestyle.

Domiciliary care – also known as visiting care – puts you in control of your care. With visits starting from as little as 30 minutes per week all the way up to several daily calls, including waking night calls, we’ll work with you to find a carer and care package that suits you.

The term ‘dementia’ covers over 100 different types of conditions that affect individuals in a variety of ways. Whether it’s vascular dementia, Pick’s disease or Alzheimer’s, we’ll get to know both you and your family to find out what type of care you need and how we can support all of you.

As dementia specialists, we know how important it is to consider the person underneath the dementia and not just the condition itself. That’s why all of our carers are trained to recognise, understand and support those living with the condition to ensure they live their life in the way that they desire.

Just because you’ve reached a certain age, it doesn’t mean that you have to surrender your independence, hobbies and home. With elderly care from Sam’s team, you can retain your chosen lifestyle but with a bit of extra assistance as and when you require.

If you’re a regular on the golf green but struggle to get there and back, we’ll ensure you get their safely. Or if you’re a love a good laugh at a comedy night but struggle to sit still for longer than an hour at a time, we’ll put arrangements in place so that you can still attend.

Caring for a loved one can often be much more than just looking after a loved one’s care needs on a daily basis. Although caring for others is extremely rewarding, it’s important to make sure you take a well-earned break to enable you to take a step back, have a rest and provide the very best care that you’re able to. That’s where respite care can be vital for both you and your loved one.

We’ll swiftly step in and arrange care, usually within the same day as your initial enquiry. Where possible, we’ll meet with both of you to ensure that we get everything spot on – including what time you like to get up in the morning to how much milk you take in your tea.

We can even support you if you decide to take a trip away or have an important family function to attend but are unable to do so alone. The great thing about respite care from Helping Hands is that it allows you to still do the things you want to, regardless of your condition.

Helping Hands are proud to be fully-regulated by the Care Quality Commission (CQC), which ensures we are providing a safe, effective and responsive service. As well as being a founding member of the United Kingdom Home Care Association (UKHCA), we are also part of Dementia Action Alliance (DAA) who are committed to transforming the lives of those living with dementia.

We couldn’t be an industry leader in home care if it wasn’t for our thousands of carers that go above and beyond every single day for our customers. And it’s for this reason that we value them so highly and ensure they have only the very best training to equip them in the field.

Recognised as a Centre of Excellence by Skills for Care, our in-house training programme covers first aid, moving and lifting, safeguarding, health and safety, medication and dementia. All of our carers, including the Ferndown team, follow this programme and are also subjected to a stringent selection process, including screenings from the Disclosure Barring Service (DBS).

Branch information
Address

Helping Hands Ferndown, 12 Victoria Road, Ferndown, BH22 9HZ

Show in maps Ferndown Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered