Home care in Ickenham

Anoushka Sachdeva

Branch Care Manager

I have worked in care for over seven years starting as from NHS I had the opportunity to work in West Middlesex hospital and Chelsea and Westminster hospital as booking coordinator. From there I progressed to Mihome care as a senior care coordinator managing 80 carers and overseeing 2000 weekly hours for Kensington and Chelsea Branch. This experience provided me with a unique perspective on the health care industry emphasising the importance of efficient coordination and compassionate patient care. In my role as a client liaison coordinator at Draycott Nursing and Care, I had the privilege of being at the fourth front of fostering positive relationships between our clients and carers. One of my key responsibilities were supporting new client enquiries, where I ensured that individuals and families received comprehensive information about our services addressing concerns with empathy and expertise. I also gained experience working closely with our clinical nurse team gaining valuable insights into the healthcare aspects of the service. I have been a Service Delivery Manager in Sugarman Health - Watford and Birmingham Branch leading 5000 hours service for the Complex care team During my tenure as a Service Delivery Manager at Sugarman Health, I had the opportunity to make a significant impact on our organization’s operations and client services across multiple branches, particularly in Watford and Birmingham. Managing an extensive workload of 5000 hours spread across 9 territories, including regions such as Midlands, North Hampshire, Essex, Hertfordshire, Surrey, and London, provided me with invaluable experience in overseeing diverse and complex care requirements. A key aspect of my role involved leading a dedicated team of care coordinators and field care supervisors. Through effective leadership and strategic planning, I ensured seamless coordination between our office staff and caregivers in the field. By fostering a collaborative and supportive environment, I empowered my team to deliver high-quality care services, tailored to the unique needs of our clients in each territory. Additionally, I played a vital role in supporting our service office by facilitating the acquisition of new care packages, contributing to the growth and sustainability of our business. My ability to establish and maintain positive relationships within the local community allowed me to work closely with community groups, building partnerships that benefited both our clients and our organization. This collaborative approach not only enhanced our service delivery but also reinforced our commitment to the communities we served. During my time as a care manager at Curacare I took on different approaches to ensure the growth of the business one of my key strategies involved actively engaging with the local community, forging partnerships, and building strong relationships within our immediate vicinity. I did this by understand the unique needs of the local community I was able to tailor our services to meet the specific requirements of our clients.

Matt Bristow

Regional Care Director, South East