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Home care in Ilkeston

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
01332 417138

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
01332 417138

Visiting care and home care in Ilkeston

Ilkeston has history going back to the 6th century AD and appears in the Domesday Book as Tilchestune. Created a borough by Queen Victoria in 1887, Ilkeston was home to the Stanton Ironworks, one of the biggest and most important local employers, which ran from the 1780s until its closure in 2007, although evidence had been found of ironworking being carried out in the area since Roman times.

Whilst our history isn’t anywhere near as far-reaching, Helping hands has achieved enormous success since we were founded in 18989, supporting over 40,000 customers to remain in the home they love, thanks to our visiting and live-in care services, with visiting care starting rom just 30 minutes a week.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Ilkeston team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Ilkeston care team
Carey-Anne Bebbington
Carey-Anne Bebbington

Branch Care Manager

I lead the branch and community team to ensure smooth operations, compliance with CQC regulations, and alignment with Helping Hands values. I foster a positive...

More about Carey-Anne Bebbington
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow
Trish Ricketts
Trish Ricketts

Area Care Manager

My role as Area Care Manager is to oversee the Central region, ensuring that new branches are set up safely and are providing a quality...

More about Trish Ricketts
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Fully regulated by the CQC

Our Ilkeston branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
Home care in Ilkeston

Our person-centred approach to care has seen us supporting our communities since 1989, with over 40,000 customers helped to remain in the home they love while receiving the care they need. Our empathetic carers can support with medication, mobility, household and personal support, accompanying you to appointments, and so much more, so if you’re living with a condition that means you’d benefit from some extra support at home, talk to us today about our visiting care service, available from just 30 minutes per week.

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Live-in care in Ilkeston

Our live-in care service is discreet and unobtrusive; delivered by your dedicated and compassionate live-in carer, they will be matched to your personality, hobbies and interests, and will therefore, hopefully soon become a friend. We have over 30 years of experience providing care at home for thousands of customers living with everything from the most complex conditions, down to those who require some companionship and everything in between. For the most complex needs our team of clinical nurses will supervise and train your carer so they become an expert in caring just for you.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Better than a care agency in Ilkeston

We’re confident we provide the best care possible in their own homes for all of our thousands of customers, partly because we directly select and employ some of the most compassionate and professional carers in the industry. Your bespoke package of care will never contain any hidden costs and will always be transparent about just what you’ll be expecting when your bill arrives. We don’t charge referral fees, because we’re a professional, expert care company who has over 30 years of expertise, not an agency.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Ilkeston domiciliary care

If you’d like to remain as independent as possible within your own home then domiciliary care, or care at home as it’s better known, may be the answer. The focus when you receive care at home is always on promoting your independence and your wellbeing, and thanks to your bespoke care package that’s supported by your individualised support plan, Helping Hands’ dedicated carers will do just that. We can support with everything from your medication, personal care and mobility to your housework and laundry, so for expert care at home talk to us.

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Dementia care tailored to you

Whilst being diagnosed with dementia can lead to feelings of anxiety about what the future holds, there’s only one company you need to consider for dementia care and that’s Helping Hands. We’ve over 30 years of experience caring for people living with dementia and our specialist carers will really encourage you to live your best life possible in your own home, every single day. Remaining at home for care can be highly beneficial due to the familiar surroundings helping to reduce confusion and associated anxiety, so why not talk to us today about the support we could give to your family.

An older woman with short blonde hair, wearing a blue cardigan, smiles while holding a biscuit and sitting at an outdoor table with tea and pink flowers, chatting with another person.
Respite care for short-term support

When you’re in need of respite care there’s no need to think about leaving your beloved home, as our carers come to you! Whether your regular carer is taking a break, or you need short-term support for a special occasion or family holiday, we can help. Your personalised support plan will see that your routines and preferences are always respected and whatever you need support with, promoting your independence so you live your best life possible will always be at the heart of what we do.

A woman with curly hair smiles whilst cutting vegetables, including carrots and peppers, in a bright kitchen.
Elderly care for extra support

Whether you’re seeking a little extra company from time to time or you’d appreciate help with daily tasks such as housework, personal care or meal preparation, why not talk to us about elderly care? As we grow older we can begin to struggle more with aspects of our day-to-day living, and we’re often reluctant to seek help from family members, considering them too busy. However, with support form our compassionate and empathetic carers, you can find that life becomes easier again and you get to concentrate on the benefits of getting older, such as enjoying visits from loved ones.

A young woman in a purple nurse uniform smiles whilst talking to an older woman outdoors. A potted pink flower and a teacup are on the table in front of them.
Fully trained carers in Ilkeston

We believe our carers are the best because they deliver expert service to thousands of our customers across England and Wales, every single day. We always keep our customers dignity and independence at the forefront of their personalised support package and achieve this partly through the expert training we give to our carers when they join us. We also offer opportunities for professional development throughout their career and many of our managers started off with us as carers, showing how we like to look after our carers from day one. We also look after our customers though, and consequently all of our carers are DBS screened before they’re able to care for you, and being fully regulated by the Care Quality Commission and Care Inspectorate Wales means you can have full confidence in our service.

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Branch information
Address

Helping Hands Derby, 31 Shardlow Road, Alveston, Ilkeston, DE24 OJG

Show in maps Ilkeston Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered