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Home care in Melbourne

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Rated Excellent on
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Existing customer
01332 417138

Lines are currently closed

Existing customer
01332 417138

Visiting care and home care in Melbourne

Melbourne is a South Derbyshire market town first recorded in the Domesday Book of 1086 as the Royal manor of Mileburne, meaning ‘mill stream.’ Notable residents include Thomas Cook, the famous travel agent, who was born here in 1808.

Since our inception in 1989 Helping Hands has had many famous faces as customers, so it’s no surprise that we wanted to form closer ties with Melbourne, a place that has had many famous residents. We’re the home care experts because we’ve supported thousands of people to remain in the home they love while receiving the care they need. We always promote independence and ensure that you are firmly at the centre of your care journey. Visiting care starts from just 30 minutes a week, or one of our live-in carers can provide companionship around the clock, so talk to us today about your care options.

Quality care at home

From short term support to longer term visits and live-in care, our Melbourne team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Melbourne care team
Carey-Anne Bebbington
Carey-Anne Bebbington

Branch Care Manager

I lead the branch and community team to ensure smooth operations, compliance with CQC regulations, and alignment with Helping Hands values. I foster a positive...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Trish Ricketts
Trish Ricketts

Area Care Manager

My role as Area Care Manager is to oversee the Central region, ensuring that new branches are set up safely and are providing a quality...

Our Reviews
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Fully regulated by the CQC

Our Melbourne branch is fully regulated and accredited by the CQC

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FAQs

Home care in Derby is a suitable option when daily tasks become challenging but moving away from home is not desired. This may include support with personal care, household tasks or companionship. Derby home care supports independence while providing reassurance for individuals and families.

Home care costs in Derby will vary depending on the level and frequency of care required. Helping Hands Derby offers a free assessment to understand your needs before providing clear pricing. This ensures you only pay for the care you need.

Yes, home care in Derby can be adapted if your needs change. Whether you need additional support following illness or reduced care as confidence grows, your care plan can be updated. The Derby team regularly reviews care arrangements.

Care in Derby can often be arranged within a few days of your initial enquiry. In urgent cases, Helping Hands Derby may be able to start care sooner. Once your assessment is complete, we confirm a suitable start date.

Home care in Derby begins with a free home assessment carried out by our local team. We take time to understand your routines and preferences before creating a personalised care plan. Once agreed, we match you with a suitable carer.

All carers providing home care in Derby are fully insured, bonded and employed by Helping Hands. They receive professional training and ongoing support to ensure safe and reliable care.

If your regular Derby carer is unavailable, Helping Hands will arrange an alternative trained carer. Our Derby team aims to maintain continuity and minimise disruption to your care.

Branch information
Address

Helping Hands Derby, 31 Shardlow Road, Alveston, Derby, DE24 OJG

Show in maps Melbourne Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed