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Home care in Monmouth

Name: Helping Hands Home Care Monmouth
Address: Helping Hands Monmouth, Suite 6 Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA, GB
Telephone: 7918212826
Price range: ££
Rating: 5

Rated Excellent on

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Monday

Existing customer

7918212826

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Monday

Existing customer

7918212826

Visiting and home care in Monmouth

Spending time in the beautiful Monmouth region, you will know what the area offers, so it’s unsurprising that if you’re lucky enough to live there, you wouldn’t want to leave your home to receive necessary care. Situated right on the English-Welsh border, Monmouth has much to recommend it, including the 800-year-old Monnow Bridge, the only fortified river bridge in Britain with its gate tower still standing, now a grade I listed building and pedestrianised.

We offer home care on both a visiting care and live-in care basis, meaning you will be able to select the service that is best for your needs, while we design a bespoke plan of care for you to encompass every aspect of your requirements and routines.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Monmouth team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Monmouth care team

Gabriella Saunders

Branch Care Manager

My roles and responsibilities as a branch manager are to ensure we are providing a safe and caring service. It is my responsibility to oversee...

More about Gabriella Saunders

Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

More about Claire Garside

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins

Our Reviews

Fully regulated by the CIW

Our Monmouth branch is fully regulated and accredited by the CIW

Find out more

A carer in a purple uniform smiles whilst making a bed, as an older woman in a dressing gown stands nearby watching and smiling in a cosy, warmly lit room.

Extra support in Monmouth with visiting care

Choosing to have visiting care really is the best of both worlds, as you get all of the dedicated care you require while remaining safely in the home you love. Visiting care means that you’ll have visits from our amazing care workers as often or infrequently as you require, from 30 minutes a week up to the duration that suits you. Your prearranged visits will all be fixed as part of your bespoke package of care, which will be flexible to your changing needs whenever your condition dictates it. Whether you have complex needs or mild age-related frailties, you’d like someone with you as much as possible or just occasional companionship, visiting care will see you receive support with every aspect of your daily routine, from personal care to medication, housework help to mobility support.

A carer in a purple uniform kneels by a garden, tending plants, while an older man sits on a stool holding a potted plant. They appear to be having a friendly conversation outdoors.

Live-in care in Monmouth for reassurance

Live-in care in Monmouth will give you all of the care you need at home, with the added reassurance for you and your loved ones that you’re never alone. Having a care worker living in with you is the perfect solution when you can’t – or don’t wish to – be left alone, as you will have around-the-clock support for every aspect of your daily routine.

A woman wearing glasses and a light purple uniform smiles whilst washing dishes in a bright kitchen.

Care agency in Monmouth

At Helping Hands, we’ve never been a care agency, and we’re proud of that – we began as a private home care company, and we’ve remained the same for over 30 years, meaning you can be reassured that the company you’re dealing with are experts in care at home. From the moment you first speak to us, we will handle every aspect of your enquiry and care planning with dedication and professionalism, and our fully managed local care team in Monmouth will be able to seamlessly deliver your care through care workers who tirelessly put their customers first, every single day.

A woman in a wheelchair smiles while holding Scrabble tiles, sitting next to a carer in a purple uniform who is also smiling. A Scrabble board and mugs are on the table in front of them.

Private care in Monmouth

Because we deliver private care in Monmouth, the frequency and duration of which is always dictated by you, as opposed to other care companies whose care duration may be organised by local authorities for instance, you can be assured that everything we do is always in our customers’ best interests and the care we deliver is totally person-centred and revolves around the customer’s needs. Our care workers are all directly employed by Helping Hands; we have no franchises, and we’ve never been an agency, so all of our focus is constantly on how we can improve our customers’ lives and support them to live as independently as possible in the home they love.

A nurse places white tablets into the palm of an elderly woman who is sitting up in bed, smiling and wearing a striped top, in a warmly lit room.

Emergency care

Life is unpredictable – we can’t always know what’s around the corner, and while that’s not always a bad thing, it can mean stress and disruption if it affects you or your care worker. Sometimes you don’t always have a warning that your care worker is going to have to leave their duties for a while, for instance, if they’re taken ill, have an accident, or a family emergency occurs. In such circumstances, emergency care from Helping Hands will be the only solution you’ll need, and because we can have another care worker with you in hours, it’ll save you and your loved ones from the stress and worry of trying to organise replacement care in a hurry.

Four older adults sit around a patio table outdoors, smiling and laughing as they enjoy tea and biscuits together. The setting is bright and lush with greenery in the background.

Overnight care

When you need care around the clock and your family is delivering it, or perhaps a care agency has been coming in but doesn’t provide services 24 hours, it can play havoc with family life. Getting a good night’s sleep is crucial for everyone, but especially when caring for someone else, so that they can ensure they’re in the best of physical and emotional health to support you properly. This is why, if you need overnight care, we can help by providing a dedicated care worker to be with you all night, meaning your loved ones or day care workers get a decent night’s sleep and can relax knowing your needs are being taken care of even while they’re resting.

A smiling woman in a lavender uniform and name badge talks with an older woman holding a mug outdoors, suggesting a friendly conversation between a carer and her client.

Fully-trained carer workers in Monmouth

Our care workers are incredible, as they work tirelessly every single day to ensure that their customers live the highest quality life they can in their own homes, without compromising their independence or dignity. We only select the best people in the Monmouth area to become Helping Hands carers because we need to know that they have natural qualities of compassion and kindness, while being sure they’ll always promote our mission of keeping our customers safe at home. Since 1989, we’ve been delivering the highest standard of home care to people with varying conditions and care needs, and because of this, we really are experts when it comes to knowing how best to support you. We train our care workers well to build on their already existing skills and experience, and encourage them to develop their knowledge as often as they wish to, meaning they can then immediately apply this knowledge to caring for their customers. We’re fully regulated by the Care Inspectorate Wales too, so you and your loved ones can always be reassured that we’ll provide the highest standards of consistent care, every single day.

Other areas we cover

Abergavenny
Chepstow
Ross-on-Wye
Hereford
Usk

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Branch information

Address

Helping Hands Monmouth,, Suite 6 Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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