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Lines open until 5:30 PM

Existing customer
01425 209425

Lines open until 5:30 PM

Existing customer
01425 209425

Visiting care and home care in New Milton

Sitting on the edge of the New Forest in the beautiful surroundings of Hampshire lies New Milton, a small town with a lot to offer. The great thing about New Milton is its peacefulness and the elements of nature surrounding it, including the picturesque coastline of Barton-on-Sea. It’s an idyllic place to come if you want some peace and perhaps an ideal place to retire because of its serenity. For those in their more senior years who choose New Milton as a place to settle down, the town even has its own brand-new team of Helping Hands carers. All personal care services are provided by our Care Quality Commission (CQC) registered office in New Milton, who monitor us for our care service, efficiency, responsiveness and safety. Ultimately, they are there to ensure that we do what we say we’re going to do, so that all of our customers have peace of mind that their care is being delivered by a regulated provider

From weekly visiting care to full-time live-in care, our team are on hand to provide all the support you need, no matter your age, condition, or requirements. Get in touch for a care plan in New Milton that is tailored entirely to you.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in New Milton

Our carers provide a wide range of support across New Milton, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in New Milton
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in New Milton
    Hayley Boyland
    Hayley Boyland

    Branch Care Manager

    I have been working in the care industry for 28 years, following in the footsteps of my Nan and Mum. I have been a Registered...

    More about Hayley Boyland
    Beth Smith
    Beth Smith

    Area Care Manager

    At Helping Hands Bristol, my main role is to ensure that we provide high quality care and a safe service. I ensure the branch runs...

    More about Beth Smith
    Sophie Parker
    Sophie Parker

    Head of Operations

    My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

    More about Sophie Parker
    Adam Wilkins
    Adam Wilkins

    Divisional Director

    Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

    More about Adam Wilkins
    What families say about our care
    CQC Logo
    Fully regulated care supporting New Milton

    Our New Milton branch is fully regulated and accredited by the CQC.

    Find out more
    A smiling man with curly hair, wearing a purple shirt and name badge, holds a laundry basket filled with towels in a cosy, stone-walled room.
    Home care New Milton

    Helping Hands have been an industry leader in home care for the past 30 years, enabling thousands of people across England and Wales to remain living in the comfort of their own home. And it’s our ability to create bespoke support plans for each individual that really sets us apart, as well as having flexible care that adapts around you.

    Visiting care can start from as little as 30-minute care calls a week, and perhaps you may not need help with personal care or medication to begin with, but an extra hand with the housework or shopping. It can be quite daunting to welcome someone new into your home to help with your personal affairs, and we find that many of our customers start their care journey with assistance with running errands or helping with the laundry. Once they feel comfortable and have built up a rapport with their carers, they are then able to discuss other ways in which they may need help, such as support with bathing, getting dressed and continence care.

    And it’s not just calls during the day that we cover; if you tend to get out of bed fairly often during the night and are unsteady on your feet, the New Milton team can provide overnight care so that there is someone there for you when you are perhaps feeling more anxious during the early hours. We’ll help you get back into bed safely and ensure you have a restful night’s sleep.

    A healthcare worker wearing gloves, a purple shirt, and a plastic apron prepares a medical swab in a bathroom whilst an adult male patient sits nearby, watching attentively.
    New Milton live-in care for complex health care needs

    As a direct alternative to care or nursing home, live-in care in New Milton allows you to receive the care and support you need for your particular health care needs, all whilst remaining in the comfort and peace of your own home. This is especially important if you live with a partner or spouse and couldn’t bear to be with them, or even a beloved pet that is your trusted companion.

    For those with more complex care needs, such as a neurological condition, advanced dementia or a physical disability, we have a clinical team of nurses who will guide and support the delivery of your care, all of whom have extensive experience working in the NHS and are registered with the Nursing and Midwifery Council.

    A woman in a purple uniform smiles whilst drying a cup with a green tea towel in a bright kitchen. Clean crockery is stacked on a draining rack beside her.
    Retain your independence with domiciliary care

    Domiciliary care is just another term for care at home and is a great way to get help and support without having to move into residential care. Carers might assist you with stocking up your cupboards during one visit, and for your next visit, you may prefer them to help you get to the shops and visit a friend in Barton-upon-Sea for the afternoon.

    This type of care is flexible to your needs and is led by you, so that you always have a say over your care and how and when it’s delivered. After all, we aim to ensure you retain your independence, so we will make sure we do everything just how you like it.

    A man kneeling on the floor and smiling while another man is putting on his shoes.
    Expert dementia care from our specialists

    Receiving a diagnosis of dementia can be quite an upsetting time for both the individual and their family. But with the expertise of our carers who are trained in the different aspects of dementia care, we can ensure that all of you feel more comforted with the care from our New Milton team.

    As well as training all of our carers on how to support someone with dementia, we are affiliated with the Dementia Action Alliance (DAA), who ensure care providers deliver the best practice for dementia patients and promote their independence as much as possible. This is one of the key things that we teach all of our staff when caring for those living with dementia: no matter how advanced someone is in their dementia, they are still very much an individual, and they should be provided with care that is meaningful to them.

    An older woman smiles while looking through binoculars. A younger man beside her points ahead and holds an open book. They are outdoors near a fence, surrounded by greenery.
    Elderly care for your requirements

    You may have started to notice that your parents aren’t as light on their feet as they used to be and are finding it more difficult to take the washing out and put it on the line. Or perhaps you’ve realised that you’re falling behind with the cleaning, and you also find it very difficult to put your socks or stockings on before you go out. That’s where elderly care from our New Milton team could help.

    We’ll work with you to put the right level of support in place so that you don’t have to worry about struggling with the housework or picking up your prescriptions, and perhaps even go on to support you with personal care and your mobility in the future. It really is up to you how often our carers come and visit you to make your life that little bit easier.

    Wondering about the cost of care?

    A person wearing a lavender uniform is making a bed, smoothing the floral-patterned duvet and adjusting pillows in a cosy, softly lit bedroom.
    Take a break from care duties with respite care

    More and more people are becoming carers for loved ones who have long-term health conditions or who have reached their elderly years and are living by themselves. So, it’s more important than ever that if you do care for a loved one full or part-time, you take a break for yourself – whether that’s to go away on holiday, tend to urgent matters, or just to have a week off and take time for yourself. Whilst you take a step back, respite care enables your loved one to still receive the care and attention they need at home, so that neither of you has to worry about one another.

    A smiling woman in a lavender uniform and name badge talks with an older woman holding a mug outdoors, suggesting a friendly conversation between a carer and her client.
    Our friendly and fully trained live-in carers in New Milton

    When recruiting for carers to join our teams, the main qualities we look for is something that can’t be taught or learnt; it’s the ability to put others before yourself and have empathy and compassion for others. And it’s these qualities that really set our carers apart from the rest of the industry.

    To ensure that our carers are equipped to support a variety of different people in their own homes, they receive a thorough in-house training programme that covers lifting and handling, personal care, first aid, safeguarding, medication and much more.

    All personal care services are provided by our Care Quality Commission (CQC) registered office in New Milton, who monitor us for our care service, efficiency, responsiveness and safety. Ultimately, they are there to ensure that we do what we say we’re going to do, so that all of our customers have peace of mind that their care is being delivered by a regulated provider.

    Supporting communities across New Milton

    Our carers provide home care in New Milton and nearby areas including these locations.

    Local updates
    A young man and an older woman smile as they fill a bird feeder with seeds in a garden surrounded by greenery. The man holds the feeder whilst the woman pours in bird seed.
    How Home Care Enables Seniors to Stay Active in New Milton

    Why It’s Important for The Elderly to Stay Active Ageing does not mean slowing down...

    Read more
    A woman with grey hair lies in bed, smiling and holding hands with a carer in a purple uniform sitting beside her. The setting appears warm and supportive.
    How Elderly Care Can Support You in New Milton

    The Importance of Elderly Support in New Milton Many people reach a stage in life...

    Read more
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    FAQs

    Home care in New Milton is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in New Milton depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in New Milton.

    Home care in New Milton can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in New Milton, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01425 209425
    Branch information
    Address

    Shop 4 Bursledon House, Station Road, New Milton, BH25 6HY

    Show in maps New Milton Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed