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Locally managed service

New Milton

Little and often, companionship to nursing. With branches nationwide.

New Milton

Our home care team in New Milton is made up of industry-leading carers who specialise in compassion and companionship. We preserve the independence of people throughout the local communities with an exceptional dedication to the development of our staff. Through training and regulation monitored by the Care Quality Commission, rest assured the upkeep of your routine will be in the most capable hands.

Led by experienced branch manager Tanja, the team can enable you to live comfortably and independently at home, just with a little extra help along the way. The branch covers Barton-on-Sea, Downton Highcliffe, Hordle, New Milton and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01425 384 820 *If you are an existing customer, please use the branch phone number

Branch address

Shop 4 Bursledon House, Station Road, New Milton, Hampshire, BH25 6HY (see on maps)

Visiting and live-in care in New Milton

Sitting on the edge of the New Forest in the beautiful surroundings of Hampshire lies New Milton, a small town with a lot to offer. The great thing about New Milton is its peacefulness and elements of nature surrounding it, including the picturesque coastline of Barton-on-sea. It’s an idyllic place to come if you want some peace and quiet and perhaps an ideal place to retire because of its serenity. For those in their more senior years that choose New Milton as a place to settle down, the town even has its own brand-new team of Helping Hands carers.

From weekly visiting care to full-time live-in care, our team are on hand to provide all the support you need, no matter your age, condition, or requirements. Get in touch for a care plan that is tailored entirely to you.

Meet the team

Tanja McGowan

Meet Tanja McGowan, our Care Manager, New Milton

“Hi, my name is Tanja and I am the Branch Manager for the Helping Hands office in New Milton. I will be responsible for the safe delivery of quality care services to customers in their homes.

"I am incredibly passionate about helping people in the community in all walks of life, promoting their independence and bringing loneliness to an end. I believe that Helping Hands and all the staff that work here are passionate about providing great quality care to our customers.”

Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More
Octavia Allen

Octavia Allen

Area Care Manager, New Branch Roll-out Team - South

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care

Other services we provide at this branch

Visiting care to help you feel safe at home

Helping Hands have been industry leaders in home care for the past 30 years, enabling thousands of people across England and Wales to remain living in the comfort of their own home. And it’s our ability to create bespoke support plans for each individual that really sets us apart, as well as having flexible care that adapts around you.

Visiting care can start from as little as 30-minute care calls a week, and perhaps you may not need help with personal care or medication to begin with, but an extra hand with the housework or shopping. It can be quite daunting to welcome someone new into your home to help with your personal affairs, and we find that many of our customers start their care journey with assistance with running errands or helping with the laundry. Once they feel comfortable and have built up a rapport with their carers, they are then able to discuss other ways in which they may need help, such as support with bathing, getting dressed and continence care.

And it’s not just calls during the day that we cover; if you tend to get out of bed fairly often during the night and are unsteady on your feet, the New Milton team can provide overnight care so that there is someone there for you when you are perhaps feeling more anxious during the early hours. We’ll help you get back into bed safely and ensure you have a restful night’s sleep.

New Milton live-in care for complex health care needs

As a direct alternative to a care or nursing home, live-in care allows you to receive the care and support you need for your particular health care needs, all whilst remaining in the comfort and peace of your own home. This is especially important if you live with a partner or spouse and couldn’t bear to not be with them, or even a beloved pet that is your trusted companion.

With live-in care, a specially trained carer will live with you in your home to provide constant peace of mind to you and your family that you are receiving the very best care. They’ll be on hand to support with:

  • Personal care, bathing and getting dressed
  • Household chores and preparing nutritious meals
  • Administering medication
  • Taking you to appointments and visiting the local community
  • Companionship and helping you keep up with your favourite hobbies and pastimes

For those with more complex care needs such as a neurological condition, advanced dementia or a physical disability, we have a clinical team of nurses who will guide and support the delivery of your care – all of which have extensive experience working in the NHS and are registered with the Nursing and Midwifery Council. They will liaise with the local live-in care team as well as other professionals involved in your care, so that your support is completely tailored to you.

Retain your independence with domiciliary care

Domiciliary care is just another term for care at home and is a great way to get help and support without having to move into residential care. Carers might assist you with stocking up your cupboards during one visit and for your next visit you may prefer them to help you get to the shops and visit a friend in Barton-upon-Sea for the afternoon.

This type of care is flexible to your needs and is led by you, so that you always have a say over your care and how and when it’s delivered. After all, our aim is to ensure you retain your independence, so we will make sure we do everything just how you like it.

Expert dementia care from our specialists

Receiving a diagnosis of dementia can be quite an upsetting time for both the individual and their family. But with the expertise of our carers who are trained in the different aspects of dementia care, we can ensure that all of you feel more comforted with the care from our New Milton team.

As well as training all of our carers on how to support someone with dementia, we are affiliated with the Dementia Action Alliance (DAA), who ensure care providers deliver the best practice for dementia patients and promote their independence as much as possible. This is one of the key things that we teach all of our staff when caring for those living with dementia: no matter how advanced someone is in their dementia, they are still very much an individual and they should be provided with care that is meaningful to them.

Elderly care for your requirements

You may have started to notice that your parents aren’t as light on their feet as they used to be and are finding it more difficult to take the washing out and put it on the line. Or perhaps you’ve realised that you’re falling behind with the cleaning and you also find it very difficult to put your socks or stockings on before you go out. That’s where elderly care from our New Milton team could help.

We’ll work with you to put the right level of support in place so that you don’t have to worry about struggling with the housework or picking up your prescriptions, and perhaps even go on to support you with personal care and your mobility in the future. It really is up to you how little or often our carers come and visit you to make your life that little bit easier.

Take a break from care duties with respite care

More and more people are becoming carers for loved ones who have long-term health conditions or who have reached their elderly years and are living by themselves. So, it’s more important than ever that if you do care for a loved one full or part time, that you take a break for yourself – whether that’s to go away on holiday, tend to urgent matters or just to have a week off and take time for yourself. Whilst you take a step back, respite care enables your loved one to still receive the care and attention they need at home, so that neither of you have to worry about one another.

Our friendly and fully trained live-in carers in New Milton

When recruiting for carers to join our teams, the main qualities we look for is something that can’t be taught or learnt; it’s the ability to out others before yourself and have empathy and compassion for others. And it’s these qualities that really set our carers apart from the rest of the industry.

To ensure that our carers are equipped to supporting a variety of different people in their own homes, they receive a thorough in-house training programme that covers lifting and handling, personal care, first aid, safeguarding, medication and much more.

All personal care services are provided by our Care Quality Commission (CQC) registered office Helping Hands Dorset, who monitor us for our care service, efficiency, responsiveness and safety. Ultimately, they are there to ensure that we do what we say we’re going to do, so that all of our customers have peace of mind that their care is being delivered by a regulated provider.

Find out more about live-in care in New Milton

If you’d like to discuss your care needs further, call our customer care specialist team. They are available seven days a week and will be able to guide you to the right solution for you. Also, they can arrange a home meeting from branch manager Tanja, who will get to know you in more detail and put a support plan together that is centred around you.

Call us on 01425 384 820 Talk to us on live chat Request a call back

Our credentials

Our New Milton branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Shop 4 Bursledon House, Station Road, New Milton, Hampshire, BH25 6HY Show on Map

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