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CQC & CIW Regulated
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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 6 reviews


This branch covers where you need care:

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To learn more about how we can help call

01604 652770 *If you are an existing customer, please use the branch phone number

Branch address

Unit 4 The Ridings, Northampton, NN1 1EZ (see on maps)

Live-in and visiting home care in Northampton

A birthplace of many celebrities including the actor Rowan Atkinson, radio DJ Jo Whiley, and England footballer Les Ferdinand, Northampton is a home for many British heritages. Not only is it the residence of the world-famous Silverstone circuit track and Althorp House – the final resting place of Princess Diana – but it is also home to a team of dedicated Helping Hands carers.

Covering areas such as Rothersthorpe, Milton Malsor, Hardingstone, Great Houghton, Moulton Park, Church Brampton, Lower Harlestone, Kettering, Wellingborough, Harpole and the surrounding areas, Branch Manager Sarah Taylor-Jackson and her team are here to provide compassionate and person-centred home care to help you to remain independent at home.

Meet the team

Sarah Taylor-Jackson

Meet Sarah Taylor-Jackson, our Branch Care Manager, Northampton

"Hello, I’m Sarah the Branch Manager for the Northampton Branch of Helping Hands. It is my job to ensure that all runs smoothly in the branch, that customers receive the highest quality care and that carers are fully supported in their role. In my free time I enjoy spending time with my family and visiting the seaside. Both of my sons are in the England Street Dance Team, so I spend a lot of time travelling and watching them in competitions which I love!"

Jennifer Fynn

Jennifer Fynn

Area Care Manager, Central

Read More
Sarika Dhillon

Sarika Dhillon

Regional Care Director, Live-In

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Home care visits in Northampton tailored to you

Here at Helping Hands, our priority is to ensure that you receive the high-quality care you need that enables you to remain happy, safe and comfortable in the place you know best – your home. With a team of expert carers that are specially trained to support with dementia, cerebral palsy, mental health conditions and many more, Sarah and her team will work with you to provide a personalised care package that is built by and around you.

We understand the importance of retaining your independence as much as possible. With our expert carers from our Northampton team, not only will we provide practical support, but we will encourage you to continue to live the life you want to lead. Whether you enjoy watching the racing at Silverstone or simply going for a short walk around your local park, our carers will be here to ensure that you can continue to live your life on your terms – just with a little help along the way.

Live-in care to support you in Northampton

With live-in care, you receive round-the-clock support to ensure that you can continue to feel safe in your home. Whether you’re living with a progressive condition, recovering from a life-changing illness or injury or you simply need a helping hand to get you through the day, Sarah and her team are here to provide you with a tailored home care package to give you the support you need, whenever you need it.

The great thing about live-in care is that you have the freedom to choose how to live your life. There are no visiting restrictions, no set mealtimes or menus and no daily schedules to abide by; the only person who decides what you do with your day is you. What’s more, you won’t just receive a carer that supports you practically – your mental wellbeing is important to us too. So, whether you like to complete crossword puzzles in your living room or take a walk around Pitsford Reservoir, you won’t just have a carer to support you there – you’ll have a friend to enjoy it with.

Private care in Northampton

With private care from Helping Hands, you are always at the centre of your own care journey. You’ll notice from the first minute you contact us how friendly and professional our customer care team is, and they’ll be able to advise you about every aspect of our care services so you can choose the package that’s right for you. Your bespoke support plan will detail every aspect of your preferences and routines and our dedicated carers will ensure that your care is always delivered just as you want it to be. Whether you choose visiting or live-in care, our fully managed service will always be of the highest standard, and thanks to the one-to-one attention from your carer, you’ll discover that remaining at home for every aspect of your care needs is the best place to be.

Domiciliary care in Northampton

Otherwise known as care at home, domiciliary care from our Northampton team gives you and your family the peace of mind that you have the support you need in the comfort of your own home. When the need arises for more intensive support, residential care isn’t always everybody’s first option, which is why domiciliary care from Sarah and her team is the ideal solution to ensuring that you have the care you need without having to leave the place you feel most comfortable.

With you at the heart of our service, we will work closely with you and your loved ones to ensure that the care you receive is built entirely around your needs. Whether you need 30 minutes a day or regular overnight stays, you have the freedom to decide the frequency and intensity of your care to ensure that you have everything you need to bring peace of mind to you and your loved ones.

Specialist dementia care and support for you and your loved ones

We understand that the time following a dementia diagnosis can bring lots of anxieties and uncertainties. With hundreds of different variants of dementia, learning to understand the condition while coming to terms with either your or your loved one’s diagnosis can be unnerving for all involved. That’s why Sarah and her team are here to inform, advise and support you through every step of your dementia journey.

As one of the leading dementia care specialists in the UK, our carers are here to help you to understand the situation surrounding you and your family, as well as offering guidance on support on how you can continue to communicate and enjoy your time together. With specialist care from our Northampton team, it’s so much more than just practical support; we help you to remember the person underneath the dementia.

Elderly care to retain your independence

As we grow older, we can begin to find more difficulty in our day-to-day tasks than we used to. Whether it’s sorting the laundry, preparing your meals or helping you with getting out and about into the local community – sometimes a helping hand is all you need.

With compassionate, person-centred elderly care from Sarah and her team, we’ll ensure that you have the support you need so that you can continue to live your life with minimal disruption.

Respite care for as long as you need it

We understand that care needs can often be unpredictable. Sometimes the need for care can arise so quickly that finding an alternative seems almost impossible – but with respite care from our Northampton team, we can often put a bespoke care package in place within 24 hours of your initial enquiry.

Whether your usual caregiver is going on holiday, you’re recovering from an unexpected illness or injury or you’re due to be discharged from hospital and don’t feel confident on your own just yet; Sarah and her team are here to give you the support you need, for as long as you need it.

Fully-trained carers to support you in Northampton

We’re proud to be one of the leading care providers in the UK, fully licensed by the Care Quality Commission (CQC). And with 30 years’ experience under our belt, we understand exactly what it takes to provide high-quality care in your home – which is why we only select the very best carers to become a part of our team.

As part of our stringent recruitment process, each of our carers receive full background checks, including Disclosure Barring Service (DBS) screenings, before completing award-winning training in areas such as moving and handling, safeguarding and dementia care.

Here at Helping Hands, we are the only home care provider endorsed as a Centre of Excellence by Skills for Care.

Find out more about care in Northampton

If you’d like to speak with Sarah about how we can help you, please get in touch with us. We’re here to take your call seven days a week.

If you’d rather meet face-to-face, you’re welcome to pop in to our branch or we can meet you at a place most convenient for you; whether that’s at your local coffee shop or your kitchen table.

Call us on 01604 652770 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Northampton to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 6 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.3 out of 5

from 6 reviews

Our credentials

Our Northampton branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Unit 4 The Ridings, Northampton, NN1 1EZ Show on Map

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