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Home care in Northumberland

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 5:30 PM

New customer
0191 574 0287

Lines are currently closed

Existing customer
0793 429 7613

Lines open until 5:30 PM

New customer
0191 574 0287

Lines are currently closed

Existing customer
0793 429 7613

Visiting care and home care in Northumberland

If you or a loved one are reaching a stage where you need additional support to manage from day to day, but don’t wish to move into residential care, our Northumberland-based carers can help. It’s only natural that you’ll want to remain in the home you love, especially as you’ll want to continue being able to enjoy the beautiful surroundings of the Northumberland countryside. Home care allows you to maintain the lifestyle of your choosing and set your own routines, whilst being able to spend time with loved ones doing the things you enjoy. At Helping Hands, all of our home care services are fully regulated by the Care Quality Commission, so you can have full peace of mind about every aspect of your support.

Quality care at home

From short term support to longer term visits and live-in care, our Northumberland team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Northumberland care team
Nicola Thompson
Nicola Thompson

Branch Care Manager

I've worked in care for around 13 years, starting as a carer in the community. After 4 years, I transitioned to the office side, becoming...

Michelle Dutton
Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Our Reviews
CQC Logo
Fully regulated by the CQC

Our Northumberland branch is fully regulated and accredited by the CQC

Find out more
High quality home care in Northumberland

A care plan with Helping Hands is fully tailored to your personal needs, meaning you won’t have to worry about ever being left feeling isolated or unsupported. We pride ourselves on our person-centred approach to our care – your package of care is in your hands, from setting your own bed-times to choosing what meals you’d like your carer to prepare for you. We know that everyone’s on their own unique care journey, which is why our care experts in Northumberland will provide you with an assessment of your needs and take the time to fully understand your condition and circumstances before offering you a care plan that gives you the perfect type and level of support.

24/7 live in care support

One of the areas of care in which we specialise is live-in care in Northumberland, which is an ideal care option for those who are finding that their current visiting care arrangement isn’t offering enough support. Live-in care is also a popular alternative to moving to a care home, as it provides one-to-one support which is personalised to the individual. With live-in care, one of our expertly-trained carers will come to stay in your home with you and offer round-the-clock support. This includes proactive personal care, mobility support, housekeeping, companionship, and so much more. We often find that live-in care customers even end up becoming great friends with their carers, which is partly due to the fact that you’re able to choose a live-in carer who suits your personality and outlook on life.

Why Helping Hands is better than a care agency in 'Northumberland'

We’re a private care provider rather than a care agency, which means that we never hire carers externally and your care will never include any unexpected costs or hidden fees. Many agencies will simply introduce you to a carer and then expect you to handle paying them, which means a lot of fiddly, time-consuming paperwork on your behalf. We firmly believe that home care should be as straightforward and stress-free as possible, so from the get-go we’ll handle every aspect of your care – including providing cover if your regular carers are unable to attend their scheduled visits. We also guarantee that all of our carers are enhanced-DBS checked, and have received our industry-leading carer training.

Qualified carers providing a variety of care services in Northumberland

We’re extremely proud of our fantastic carers in Northumberland – they truly are our organisation’s most valuable asset, and they’re constantly going above and beyond to ensure every customer receives the brilliant, transformative support they’ve come to expect from Helping Hands. All of our carers have been carefully handpicked for their warm, approachable personalities and their dedication to helping others, and have been subjected to numerous background checks before joining us. Then, when they start with us, every carer receives our comprehensive carer training, which equips them to provide a wide range of care services to people with varying needs.

Other areas we cover
Local updates
pallative care
Sharon Wake, Northumberland

21 November 2013 I have worked in care since I was 16 years old and...

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Branch information
Address

Helping Hands Cramlington, The Master Suite, 224 - 228 Park View, Whitley Bay, NE26 3QR

Show in maps Northumberland Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed