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We would love to chat so please request a callback from our expert team.  Alternatively, our lines are open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.

Emergency Care Peterborough

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 5:30 PM

Existing customer
01733 856409

Lines open until 5:30 PM

Existing customer
01733 856409

What does our emergency care support include?

When something unexpected happens, it can feel overwhelming. We understand that in those moments, you need reassurance, practical help and a carer you can trust. We offer emergency care in your hometown of Peterborough, providing fast and compassionate support when you or a family member needs help at short notice.

We are fully regulated by the Care Quality Commission (CQC), ensuring that our care meets the strict national standards for safety and quality. Above all, our focus is on delivering care that feels respectful and reassuring during what can be a challenging time.

Contact us for support

If you need more information on our emergency care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online.

Contact us

Meet the Peterborough care team
Vicki Miller
Vicki Miller

Branch Care Manager

I've worked in home care for 15 years, starting as a community carer while at university, and I fell in love with the industry. I'm...

Christien Ingrosso
Christien Ingrosso

Area Care Manager

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Looking to become a carer in Peterborough?
Apply here
A nurse places white tablets into the palm of an elderly woman who is sitting up in bed, smiling and wearing a striped top, in a warmly lit room.
Qualified carers providing emergency care in Peterborough

Our local team supports families throughout Peterborough, responding quickly when urgent care is needed. Every carer is carefully trained and chosen not only for their skills, but for their kindness and empathy. We understand that emergency care is about more than meeting physical needs, but about offering calm and stable reassurance when your circumstances feel uncertain. We aim to be at your door within 24 hours in the case of an emergency, so you can put your trust in us.

A man kneeling on the floor and smiling while another man is putting on his shoes.
What is emergency care for?

Emergency care provides immediate, short-term support when your regular arrangements are suddenly disrupted or if your needs change unexpectedly. For instance, maybe you've just come out of an unplanned hospital visit, or your usual carer becomes unwell, or if there has been a sudden deterioration in health. Our emergency care can also come in the form of nursing care, which can help with medication adminsteration, PEG feeding, and stoma and catheter care.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The carer wears a light purple uniform, and the man is dressed in navy blue pyjamas. A wooden chest of drawers and a mirror are visible in the background.
When to consider emergency care

It is not always easy to recognise when you need extra help. Many families try to cope alone at first, even when they are exhausted or worried. If you feel overwhelmed, concerned about safety, or unsure how to manage a sudden change, it may be time to speak to us. Our emergency care can provide essential support if personal care is becoming difficult to manage, if medication routines are being disrupted, or if mobility issues increase the risk of falls.

Two men sit on a park bench, smiling and talking. One wears a purple shirt and lanyard, the other has a walking stick, dark jumper, and brown shoes. Green grass and ivy create a lush background.
How much does emergency care cost in Doncaster?

We like to be transparent in our pricing, so you can see more information on our costs and funding page. You can also contact us and chat with one of our friendly Customer Service Advisers to talk through your options. Our costs vary depending on the frequency and level of care provided, so we price our services based on your individual needs.

How to arrange emergency care in Peterborough

If you need more information on our emergency care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online. If you prefer to speak to a member of the team in person, pop into our local branch for a chat.

Contact us
Branch information
Address

Helping Hands Peterborough, 90 Bridge Street, Peterborough, PE1 1DY

Show in maps Peterborough Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed