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Home care in Pontefract

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01924 679346

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Lines open at 8:30 AM today

Existing customer

01924 679346

Visiting care and home care in Pontefract

Once known as the Key to the North, Pontefract is now a thriving market town and home to the UK’s number one home care company, Helping Hands.

Caring for areas such as Featherstone, Darrington, Knottingley, Ackton, East Hardwick and the surrounding areas, the team are here to support the Pontefract community.

Our team of expert carers have gone through award-winning training and is available from as little as 30-minutes per week, through to several overnight stays. From elderly care through to palliative care, our comprehensive training programme ensures all of our Pontefract carers are experienced and confident to deal with all aspects of care, giving you peace of mind.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Pontefract team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Pontefract care team

Maggie Smith

Branch Care Manager

I have worked with Helping Hands for nearly five years, starting as a carer and progressing to Branch Manager in January 2024. With experience in...

More about Maggie Smith

Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow

Our Reviews

Fully regulated by the CQC

Our Pontefract branch is fully regulated and accredited by the CQC

Find out more

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Home care Pontefract

Across the historic market town of Pontefract, the team of carers provide personalised care plans to suit your needs and those of your loved ones. You may have a love for the countryside, but struggle with mobility, or have a real interest in local history, but are worried about leaving the house alone – the team can help you visit the places you love, whether it’s Pontefract Castle or the museum.

There’s no place like home, that’s why we’re proud to provide home care. Whether you need help peeling potatoes, washing the dishes, cleaning the oven, or more complex care needs, such as PEG feeding, our Pontefract carers are here to help you, no matter how advanced your needs are.

We understand care needs can arise for many reasons; you might’ve become fragile with age, or you may have a degenerative condition such as Alzheimer’s. Nonetheless, our Pontefract carers are on hand to help with the following:

Personal care – Support with dressing, showering, washing and toileting.
Medication – Gentle reminders to take your medication or help with swallowing.
Routine calls – Morning and evening calls, ensuring you’re safe and able to get in and out of bed.
Mobility support – Help getting out and about or assistance with mobility aids.
Companionship – A regular friendly face calling in for a cup of tea and a chat.
Household duties – Cleaning, washing up and laundry.
Health and nutrition – Preparing food and making nutritious meals.

Home visits start from just 30-minutes per week, through to several daily calls, all arranged to suit your and your family’s lifestyle and routine.

Two women stand by an open car boot, smiling as they hold reusable shopping bags filled with groceries, including flowers and a carton.

Live-in care across Pontefract

A live-in carer is a great way to preserve your independence and does exactly what it says on the tin. One of our compassionate and dedicated carers will live with you in your home, whilst providing high-quality support. Each of our carers has plenty of hands-on experience covering various conditions, from epilepsy to cerebral palsy.

We understand it’s an unnerving experience to bring someone new into your family home, that’s why we’ll carefully handpick a carer that suits not only your needs, but your personality, interests and hobbies too. Our Pontefract team also includes live-in managers and clinical nurses who will be available every step of the way, ensuring all aspects of care are at the very highest quality.

As well as offering advanced care at home, such as catheters and PEG feeding, our carers can also help with:

Recovering in comfortable surroundings after a hospital discharge
Getting out and about in the Pontefract community
Remaining at home with a partner or loved one
Keeping your beloved pets at home with you
Receiving specialist care in your home to suit your requirements

Round-the-clock care is the perfect option for those requiring an “on-call” service, providing support at all times.

A woman in a purple uniform smiles whilst drying a cup with a green tea towel in a bright kitchen. Clean crockery is stacked on a draining rack beside her.

Domiciliary care in Pontefract

Led by you, your loved one and your family, domiciliary care is a great way to preserve your independence. Receiving care in the comfort of your own home, which can be altered to suit your condition, if required, allows you and your family peace of mind throughout the process.

Nipping to the local chippy, a quick trip to the shops, or even a catch-up with a friend in the local tea room are all things you may have done alone previously, but can’t now. But that’s no excuse not to go; our expert carers can assist you with all your needs, allowing you freedom and independence.

An elderly woman and a carer in a purple uniform walk arm-in-arm through a grassy field with dandelions. Both are smiling, and the background features a wooden fence and a cloudy sky.

Specialist dementia care in Pontefract

We’re proud to announce that we’re one of the UK’s leading dementia care specialists, providing our carers and customers with extensive knowledge, support and expertise. We understand living with dementia is difficult for both you and your family, but you can count on us to help you every step of the way, no matter how advanced your condition is.

Maintaining regular routines is important, especially with the added challenges that come with memory loss, confusion and mobility issues. The team will meet you and your family to discuss your requirements and get to know you – that way, we can handpick a carer to suit your needs.

Four older adults sit around a patio table outdoors, smiling and laughing as they enjoy tea and biscuits together. The setting is bright and lush with greenery in the background.

Elderly care for you or your loved ones

Sometimes all you need is a gentle reminder to take your medication, or a helping hand peeling carrots at dinner time. If this sounds like you, elderly care is an ideal option.

With elderly care, your support can be interchangeable, meaning we can increase or reduce the regularity and intensity on your terms. From a few calls per week to several overnight stays, our Pontefract team can take the weight off both yours and your family’s shoulders.

A woman in a wheelchair smiles while holding Scrabble tiles, sitting next to a carer in a purple uniform who is also smiling. A Scrabble board and mugs are on the table in front of them.

Respite care for short-term breaks

If your usual caregiver needs time to recharge or has a family emergency of their own, respite care is a great way to keep disruption to a minimum. Our Pontefract team are available to visit from just 30-minutes per week, or they can provide round-the-clock care and live with you temporarily.

The team of carers will do their best to replicate your existing care plan, making the process much smoother. They’re available to work for the following reasons.

Hospital discharge – If you need care after a spell in hospital to get you back on your feet.
Emergencies – When your regular carer is unable to be there, perhaps due to a family emergency.
Short breaks – Allow time for your carer to convalesce whilst you are still cared for.
One-off occasions – When there are special events that you want to attend that require some assistance, perhaps a wedding or milestone birthday celebration.

A smiling woman in a lavender uniform and name badge talks with an older woman holding a mug outdoors, suggesting a friendly conversation between a carer and her client.

Fully-trained carers in Pontefract

Our Pontefract team really do make a difference to the local community. Although they’re often known as caregivers or support workers, we believe they become more like friends to our customers.

When joining Helping Hands, each of our carers goes through an extensive, award-winning training programme, covering modules such as health & safety, manual handling, medication assistance, equality & diversity and mobility support. And, if that’s not enough, our caregivers receive regular ongoing training, ensuring they are constantly up to date with practices and knowledge.

Throughout the recruitment process, we make sure all our applicants go through thorough background checks via the DBS, allowing us to make safe and reliable recruitment decisions. With over 30 years’ experience, we’re confident we can select a carer that matches your needs and interests.

As the only home care provider in the UK to be endorsed by Skills for Care as a Centre of Excellence and a founding member of the Homecare Association, we’re proud to offer our services to the Pontefract community. We’re also regularly inspected by the CQC, meaning our service is reliable, responsive and effective.

Other areas we cover

Branch information

Address

Helping Hands Wakefield, 11A Wood Street, Wakefield, WF1 2EL

Show in maps $Pontefract Branch$

Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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