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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01924 883 819 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in and visiting care in Pontefract

Once known as the Key to the North, Pontefract is now a thriving market town and home to the UK’s number one home care company, Helping Hands.

Caring for areas such as Featherstone, Darrington, Knottingley, Ackton, East Hardwick and the surrounding areas, the team are here to support the Pontefract community.

Our team of expert carers have gone through award-winning training and are available from as little as 30-minutes per week, through to several overnight stays. From elderly care through to palliative care, our comprehensive training programme ensures all of our Pontefract carers are experienced and confident to deal with all aspects of care, giving you peace of mind.

Meet the team

Emma Moxon

Meet Emma Moxon, our Branch Care Manager, Pontefract

As the manager for the Wakefield Branch, it is my responsibility to ensure that a high quality of care is being delivered and we are offering a safe and effective service to our customers. My job role includes complying with the five KLOES and following CQC guidance to ensure that the service we offer is five stars. I decided to join the care industry at the age of 18 starting out as a carer, the reason I chose to go into care is that I am passionate about the care industry and believe that everybody deserves a high standard of care delivered to them. I am proud of the team at Wakefield, the carers are always going above and beyond in their job role and always ensuring they put the customers first, the services we offer in Wakefield are amazing with a wide range of ensuring a person-centred service is delivered. I have two children, a girl aged 14 and a boy aged 13, I have a Siberian Husky who is my world. I like to volunteer to help with fundraisers for charity work, I like to spend time with my family and I do love a bit of bingo.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Pontefract to suit you

Across the historic market town of Pontefract, the team of carers provide personalised care plans to suit yours and your loved ones’ needs. You may have a love for the countryside, but struggle with mobility, or have a real interest in local history, but are worried about leaving the house alone – the team can help you visit the places you love, whether it’s Pontefract Castle or the museum.

There’s no place like home, that’s why we’re proud to provide home care. Whether you need help peeling potatoes, washing the dishes, cleaning the oven, or more complex care needs, such as PEG feeding, our Pontefract carers are here to help you, no matter how advanced your needs are.

We understand care needs can arise for many reasons; you might’ve become fragile with age or you may have a degenerative condition such as Alzheimer’s. Nonetheless, our Pontefract carers are on hand to help with the following:

  • Personal care – Support with dressing, showering, washing and toileting.
  • Medication – Gentle reminders to take your medication or help with swallowing.
  • Routine calls – Morning and evening calls, ensuring you’re safe and able to get in and out of bed.
  • Mobility support – Help getting out and about or assistance with mobility aids.
  • Companionship – A regular friendly face calling in for a cup of tea and a chat.
  • Household duties – Cleaning, washing up and laundry.
  • Health and nutrition – Preparing food and making nutritious meals.

Home visits start from just 30-minutes per week, through to several daily calls, all arranged to suit your and your family’s lifestyle and routine.

Live-in care across Pontefract

A live-in carer is a great way to preserve your independence and does exactly what it says on the tin. One of our compassionate and dedicated carers will live with you in your home, whilst providing high-quality support. Each of our carers have plenty of hands-on experience covering various conditions, from epilepsy to cerebral palsy.

We understand it’s an unnerving experience to bring someone new in to your family home, that’s why we’ll carefully handpick a carer that suits not only your needs, but your personality, interests and hobbies too. Our Pontefract team also includes live-in managers and clinical nurses who will be available every step of the way, ensuring all aspects of care are at the very highest quality.

As well as offering advanced care at home such as catheters and PEG feeding, our carers can also help with:

  • Recovering in comfortable surroundings after a hospital discharge
  • Getting out and about in the Pontefract community
  • Remaining at home with a partner or loved one
  • Keeping your beloved pets at home with you
  • Receiving specialist care in your home to suit your requirements

Round-the-clock care is the perfect option for those requiring an “on-call” service, providing support at all times.

Domiciliary care in Pontefract

Led by you, your loved one and your family, domiciliary care is a great way to preserve your independence. Receiving care in the comfort of your own home, which can be altered to suit your condition, if required, allows you and your family peace of mind throughout the process.

Nipping to the local chippy, a quick trip to the shops or even a catch-up with a friend in the local tea room are all things you may have done alone previously, but can’t now. But that’s no excuse not to go; our expert carers can assist you with all your needs, allowing you freedom and independence.

Specialist dementia care in Pontefract

We’re proud to announce that we’re one of the UK’s leading dementia care specialists, providing our carers and customers with extensive knowledge, support and expertise. We understand living with dementia is difficult for both you and your family, but you can count on us to help you every step of the way, no matter how advanced your condition is.

Maintaining regular routines is important, especially with the added challenges that come with memory loss, confusion and mobility issues. The team will meet you and your family to discuss your requirements and get to know you – that way we can handpick a carer to suit your needs.

Elderly care for you or your loved ones

Sometimes all you need is a gentle reminder to take your medication, or a helping hand peeling carrots at dinner time. If this sounds like you, elderly care is an ideal option.

With elderly care, your support can be interchangeable, meaning we can increase or reduce the regularity and intensity, on your terms. From a few calls per week to several overnight stays, our Pontefract team can take the weight off both yours and your family’s shoulders.

Respite care for short-term breaks

If your usual caregiver needs time to recharge or has a family emergency of their own, respite care is a great way to keep disruption to a minimum. Our Pontefract team are available to visit from just 30-minutes per week, or they can provide round-the-clock care and live with you temporarily.

The team of carers will do their best to replicate your existing care plan, making the process much smoother. They’re available to work for the following reasons.

  • Hospital discharge – If you need care after a spell in hospital to get you back on your feet.
  • Emergencies – When your regular carer is unable to be there, perhaps due to a family emergency.
  • Short breaks – Allows time for your carer to convalesce whilst you are still cared for.
  • One-off occasions – When there are special events that you want to attend that requires some assistance – perhaps a wedding or milestone birthday celebration.

Fully-trained cares in Pontefract

Our Pontefract team really do make a difference to the local community. Although they’re often known as caregivers or support workers, we believe they become more like friends to our customers.

When joining Helping Hands, each of our carers go through an extensive, award-winning training programme, covering modules such as health & safety, manual handling, medication assistance, equality & diversity and mobility support. And, if that’s not enough, our caregivers receive regular ongoing training, ensuring they are constantly up to date with practices and knowledge.

Throughout the recruitment process, we make sure all our applicants go through thorough background checks via the DBS, allowing us to make safe and reliable recruitment decisions. With over 30 years’ experience, we’re confident we have the ability to select a carer that matches your needs and interests.

As the only home care provider in the UK to be endorsed by Skills for Care as a Centre of Excellence and founding members of the Homecare Association, we’re proud to offer our services to the Pontefract community. We’re also regularly inspected by the CQC, meaning our service is reliable, responsive and effective.

Find out more about care in Pontefract

If you’d like to discuss your options with the team, please don’t hesitate to contact her. Our phone lines are open seven days a week.

Or if you’d like to meet the team in person, they’ll be happy to talk through your options at a time and place which suits you best – whether that’s in the Valley Gardens, The Tea Shop or your lounge.

You’re also more than welcome to call into our branch on Wood Street, Wakefield.

Call us on 01924 883 819 Talk to us on live chat Request a call back

Our credentials

Our Pontefract branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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