Known throughout the UK for its stunning coastal town and seaport, Poole attracts visitors far and wide with its impressive history, natural harbour and Blue Flag beaches. Once one of the busiest ports in Britain, Poole is now home to a team of dedicated and empathetic carers from Helping Hands.
The branch works incredibly hard with the team of carers, ensuring all their customers receive the very best home care across Dorchester, Poole, Hamworthy, Whitecliff, Oakdale, Parkstone, Weymouth and the surrounding areas.
Quality care at home
From short term support to longer term visits and live-in care, our Poole team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Branches nationwide
Over 155 branches across the UK means we're local to you.
Fully regulated
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Rated Excellent on Trustpilot
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
Handpicked carers
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
Care that's tailored to you
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
Supporting families
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Our Services
Live-in care
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to do this, we need to have the very best carers and support teams there for them so that they can thrive within Helping Hands and do what they do best: care. I think we do everything possible to really understand our customers' needs and then do everything possible to find the right carer for them. Our carers do a wonderful job, and they are special people who are 'hardwired' to care.
Our Reviews
Fully regulated by the CQC
Our Poole branch is fully regulated and accredited by the CQC
With over 30 years’ experience, we understand what it takes to provide high-quality, unintrusive and personalised home care to anyone in need of extra support. Whether you need a hand walking your dog and doing your weekly food shop or you require several overnight stays and more complex care, we’ll make sure that your care plan is built entirely around you and your needs.
You might just need a 30-minute drop-in once a week to help you with your laundry, or regular calls throughout the day to check on your loved one, whatever the reason, we’ll provide visiting care as and when you need it.
Regardless of the condition you may be living with, we’ll get to know you and your routines. So, if you’d like to feel the sand between your toes but struggle to walk alone, a member of the team will accompany you, and you can enjoy a beach day together.
Poole live-in care delivered to you at home
If you’re living with a more complex condition or you’re living with your partner and the two of you need extra help throughout the day, live-in care in Poole could be the ideal option for you. Bespoke to your needs and routines, a live-in carer will come and live in your home with you and be on hand whenever you need them.
One of the best things about live-in care is that you have a carer dedicated to you who will get to know how you like everything done, down to the smallest things, such as how you take your coffee.
Better than a care agency in Poole
Helping Hands is a private care provider, rather than a care agency, which means that we always employ our carers directly and take care of all the fiddly paperwork and admin that comes with paying a carer. Often, care agencies will expect you – the customer – to take responsibility for paying your carer’s fees, but we believe that your care journey needs to be as straightforward and stress-free as possible. We also know that, by providing our carers with the peace of mind that comes from a guaranteed income, we allow them to focus all their energy on your care.
Private care in Poole
With flexible and personalised packages of care that include visits from just 30 minutes per week right up to full-time live-in support, private care from Helping Hands really is the best of both worlds. You get dedicated, professional carers coming to your home and supporting you with every aspect of your daily routines, including personal care, medication support and meal preparation, as well as passionate support staff who will always be there for you and your carers. Our friendly customer care team will be able to organise and implement your package of care with the minimum of disruption to your daily life, and you’ll soon look forward to your carer’s arrival like seeing an old friend.
Domiciliary care for extra support
Domiciliary care is designed to preserve your independence, but with a little assistance, rather than a carer taking over your daily routine and doing everything for you. Whether you need help preparing lunch or assistance getting to your medical appointment, the team are only a phone call away.
Care isn’t just about the practical help; it’s about ensuring you, your family and your beloved home are receiving the help and support you need. This could be enabling you to enjoy your garden again, getting up to date with the weeding and making sure your flowers and plants are prepared and ready for spring.
Specialist dementia care for extra peace of mind
A dementia diagnosis can often be a difficult time for you, your loved one and your family. You may not know what to expect or how quickly the condition may progress. Nonetheless, with the support of our team of fully-trained carers, you can rest assured you’ll get the very best dementia care to enable you to stay in the comfort of your own home.
With over 100 different forms of dementia, symptoms can vary from person to person. So, if you’re living with Lewy Bodies and your behaviour is changing, or your dad has advanced Alzheimer’s, and you’re struggling to cope with your full-time job, our Poole team will provide a bespoke care plan built by and for you or your loved one.
Take back control with elderly care
Taking that first step in accepting you need a bit of support can be difficult; we understand. It may be that you simply need a reminder to take your medication or someone to help prepare supper. Whatever your needs, preserving your independence is our priority.
Elderly care can be interchangeable and increase in regularity and intensity whenever required. Having a helping hand around the house can often take a huge weight off your mind and your family’s.
Respite care for a short break or in an emergency
We understand emergencies can happen and care needs can arise at any time, often without warning or preparation. So, whether your usual caregiver must tend to an emergency of their own or you need short-term support after a spell in hospital, we’re here for you and your family.
A weekend away with your family or friends can make a real difference to your wellbeing and is an option everyone should have, regardless of your medical condition or injury. Whether your family are planning a trip to the seaside or you fancy a weekend visiting friends, a respite carer can travel and stay with you for as long as you need them. That way, you’ll never miss out.
Fully-trained live-in carers in Poole
As well as choosing our carers for their kindness, empathy and professionalism, we make sure all of our carers are fully equipped to provide high-quality, person-centred care to all of our customers. With exceptional training facilities and an award-winning training programme, you can rest assured that you or your loved one is in safe hands.
All personal care services are provided by our Care Quality Commission (CQC) registered office, Helping Hands Dorset, who make sure that we adhere to strict procedures to ensure all our services are safe, responsive and effective. We’re also one of the founding members of the Homecare Association (HCA), who promote the sharing of best practices and quality of care throughout the industry.
