Rayleigh is a market town with a long history of habitation since prehistoric and Roman times and was later mentioned as a village in the Domesday Book of 1086. Rayleigh Castle is the most significant monument in the town, an early Norman motte and bailey castle, and despite only the embankments remaining today, it still dominates the town centre.
Helping Hands is familiar with history as we have our own stretching back over 30 years, solidifying our reputation as one of the UK’s foremost home care providers, with exemplary standards of live-in and visiting care.
Quality care at home
From short term support to longer term visits and live-in care, our Rayleigh team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Branches nationwide
Over 155 branches across the UK means we're local to you.
Fully regulated
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Rated Excellent on Trustpilot
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
Handpicked carers
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
Care that's tailored to you
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
Supporting families
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Our Services
Live-in care
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
I joined the care industry around nine years ago, not knowing that it would become a career and a job that I love. I spend a lot of time out in the community visiting customers and potential customers, and assessing our staff to ensure they are always delivering the best care. I spend time with the branch staff looking into ways to better the service and celebrate all the good work that our carers do. I think that Helping Hands are a brilliant company to work for, they have many benefits for their staff, and support networks for staff and customers throughout their journeys with the company.
I have recently become a Mum for the first time so like to spend my free time with my son and doing things with him. I enjoy reading and learning and like to think I am generally a person who looks at life positively.
Christien Ingrosso
Head of Operations
Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...
Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region.
As an area care manager, it is my role to lead a team of dedicated care experts in and around the London, Essex and South East region to ensure that the service and care we are delivering is to the highest possible standard for all our customers.
I am married and a father of two girls. I enjoy very much spending time with my family and going on walks with my dog, or as some may say he likes to walk me!
I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first-hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes.
Matt Bristow
Divisional Director
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.
I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Our Reviews
Fully regulated by the CQC
Our Rayleigh branch is fully regulated and accredited by the CQC
With home care and visiting care, you are always in control of your own care journey, thanks to our person-centred care packages delivered by our amazing carers. Whether you have mild or complex care needs and require us once a week or several times a day, we can support you with every aspect of your care such as medications, personal care, meal preparation, mobility support and housework.
Rayleigh live-in care
When you have live-in care from Helping Hands your routines will always be closely followed thanks to your personalised support plan, so you never have to worry that it’ll feel as if someone is ‘taking over’. Having full-time support in your own home is a great alternative to residential care so if you’d rather stay in the home you love, why not have one of our compassionate carers there with you?
Better than a care agency in Rayleigh
We never have been and never will be a home care agency as we are fully regulated in every aspect of our care delivery, meaning you get the best possible care in your own home from highly motivated carers. We keep things as straightforward for our customers as possible, including a transparent pricing structure which will never see you charged for ‘referral’ fees.
Flexible domiciliary care
With domiciliary care you’re always in control, as our flexible, bespoke packages are designed with you at the centre of your care experience. You decide on the frequency of visits you receive, or whether you would like live-in care, and it’ll always be accompanied by a support plan that details every aspect of your daily routine, down to the smallest detail. You decide when you get up, eat and go to bed for instance, so choose one-to-one care at home with Helping Hands.
Dementia care in your own home
Keeping to familiar and comforting routines can be beneficial with dementia care and remaining in the home that you love can even help to reduce anxiety and confusion. Remaining at home means that you’ll also be surrounded by precious memories, beloved family members, pets and recognisable objects, all of which can improve your daily experiences living with dementia. Our carers are dementia experts and will support you to live your very best life in the home you’ve always loved.
Respite care for immediate relief
When family members need a break from the demanding duties of being a full-time carer they want to know that you’ll be properly cared for while they go on holiday. If you’re keen to stay at home and not go into residential care, even temporarily, respite care at home is a fantastic alternative as our carers come to you. When you need short-term care for recovery after an accident, illness or surgery too then we can help, getting care to you within 24 hours when the situation demands it.
Staying at home with elderly care
If you’ve found yourself struggling with everyday tasks due to an ongoing condition or general frailties, you may feel there’s no alternative to giving up your home and moving into residential care, but that’s not the case with elderly care from Helping Hands. Our carers will come to you as often as you need and undertake housework, personal care, medication, meal preparation and anything else you need to live your best life possible at home.
Fully trained carers in Rayleigh
We fully train our carers when they first join us because we want to ensure that they will be able to support our customers right from the start, however we also carefully select who becomes a Helping Hands carer because we want to recruit only the most compassionate and empathetic people possible. You’ll be cared for in the most person-centred way possible, with your personalised support plan detailing every aspect of how you like to spend your days, and because we’re fully regulated by the Care Quality Commission, you can be confident that we’ll deliver the highest standards of care.
