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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Helping Hands are the UK’s foremost home care experts as we’ve been providing the highest standards of care to our customers in their own homes since 1989. We are fully regulated by the CQC and CIW so you can have absolute confidence in our superb bespoke service. We pride ourselves on having the most compassionate carers and the most helpful support staff in the industry, so if you would like to have a fully-managed home care service delivered to you in the comfort and security of your own home, why not talk to us today about how we could be supporting you or your loved ones?

Supporting you in Windmill Hill, Halton, Daresby, Keckwick, and all outlying areas.

This branch covers where you need care:

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To learn more about how we can help call

01515151973 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in Runcorn

Just eleven miles from Liverpool and with a rich port and industrial history of its own, Runcorn was founded by Alfred the Great’s daughter Ethelfleda, ruler of Mercia, in 915 AD. Viking invasion was a very real threat, so it was vitally important as a fortification to guard against a narrowing of the River Mersey which would leave them vulnerable to attack. Our ethos at Helping Hands is to do all we can to safeguard the vulnerable, so it’s no surprise that we decided to make our presence known in Runcorn. With visits starting from just 30 minutes a week and going right up to around the clock live-in care, our incredible carers go above and beyond to ensure that our customers get to live their best lives possible while remaining in the home they love.

Meet the team

Nathan Duran

Meet Nathan Duran, our Area Care Manager, Runcorn

My role is to create a vision which is based on the strategic plan for each branch which ensures there is a growth, development and quality driven culture across the area. Oversee the smooth, efficient and profitable day to day management of all branches and provide leadership, guidance and direction to Branch Managers and Branch staff. Identify any areas of opportunity to improve the development and profitability of the branches. Ensure “Best Practice” is shared throughout the area to improve and exceed overall effectiveness, performance and service standards. I joined Helping Hands for their foundation of kindness. I am very happy with the branches and the staff within them in North 2. We currently have a few vacancies within the region which will enable some new faces to join this ever-growing team. I love being active and take an interest in most sports. I love football and winter sports and love to play with my local football team.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care in Runcorn

When you have visiting care from Helping Hands you get outstanding, person-centred care from our fully managed service, designed to safeguard your wellbeing at all times. Regardless of your condition we can offer visits from 30 minutes a week to support you with meal preparation, medication, mobility support or housework, and our dedicated carers can also accompany you to appointments and activities in the community. Your care will follow your personalised support plan to ensure that your routines and preferences are adhered to at all times.

Live-in care in Runcorn

If you think you have no alternative but to leave your precious home and go into a care home, think again. Live-in care can be a cost-effective alternative to leaving the home you love, providing you with one-to-one care and support for everything you need including medication, meal preparation, housework and personal care. Your carer lives with you all day and night meaning you’re never alone at home and you’ll soon become friends and wonder how you ever managed without them there. Your bespoke care package will be accompanied by your personalised support plan detailing how you like to be cared for and ensuring your routines are always adhered to.

Better than a care agency in Runcorn

Our carers feel valued because we look after them; they’re directly employed by us as we are not an agency and never have been. Established in 1989, Helping Hands are the homecare experts due to our 30 years looking after our customers and promoting their independence in their own homes. Our ratings speak for themselves, so you know you’ll always be in safe and compassionate hands with Helping Hands.

Home dementia care built to support you

Staying in your own home for dementia care can often be beneficial as you’re surrounded by precious memories, close to loved ones and in familiar surroundings. These circumstances can help to reduce confusion and anxiety which in itself will help you to live your best quality of life at home with dementia. You may not require professional care early in your dementia journey but as your condition progresses you may find it helps both you and your loved ones, so talk to us today about our 30 years’ dementia care experience and how we could use it to support you.

Respite care in your own home

Respite care from Helping Hands can be a lifeline if you need care in an emergency, as we can get one of our compassionate carers to your home within 24 hours. Even if time is not that pressing, you may still need someone to cover your regular carer’s break or to support you on a family holiday and may not feel that residential care is right for you. Our dedicated carers will come to you in your own home and continue your care as if your regular carer had never left, which is when our 30 years’ experience will really shine through.

Expert elderly care

If you could do with a little extra support at home, perhaps due to age-related frailties setting in, we can help. As we get older, tasks can take a little longer than they used to, but there’s no need for you to struggle at home when we could be supporting you with vacuuming, preparing meals, personal care, laundry and everything else. If you’d like to learn more about elderly care, then please contact us today and we could be supporting you to live your best life in your own home.

Fully-trained carers in Runcorn

We look after our carers as we feel that’s the best way we can ensure that they’ll look after our customers so well. They really are the best in the industry, as we only employ people who share our ethos for delivering the highest quality, person-centred care. Our carers are compassionate and professional, and we train them thoroughly to ensure that their skill levels are as high as they can be.  This ensures that they feel confident to look after our customers, and thanks to your personalised support plan, you will always find your routines and preferences at the forefront of your care. We’re accredited by some of the UK’s leading research and charitable organisations and our service is fully regulated by the Care Quality Commission and Care Inspectorate Wales.

Find out more about care at home in Runcorn

Our customer care specialists are available seven days a week to talk to you about your care options, so why not call today? Alternatively, contact us via our website and we’ll be able to answer your queries and advise you further when we call you back.

Call us on 01515151973 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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